Évaluations des clients Car N Go

Na

I used the drop box so I am not sure about there customer service at this location.

Have a full tank. So I can fill it up and not incur additional cost of the overfill. I've rented from you several times this year and have had no problems with equipment or people. Merry Christmas!!

Very easy return.

Even though I reserved 6 furniture blankets and a dolly online, none were available when I picked up the truck. This caused me to have to drive to another UHaul just to get the blankets and dolly. Not only did I have to go out of my way, the other Uhaul was busy so it added at least an hour to my rental time. If someone reserves items online, they should be available when picking up a truck. The second UHaul was awesome (6101 Midlothian Turnpike, Richmond, VA 23225). They transferred the blankets over to Car N Go so I didn't have to return them. Going forward, I will use the Midlothian Tpk. UHaul instead of Car N Go, even though it is further from my home.

Mike was great and helpful.

Allow customer to be present when performing vehicle turn in inspection.

When I got there I was informed I had to load and strap my car onto the trailer myself, which I had never done so I felt uncomfortable doing that, because they said they were not certified to do so. They then asked if I had a friend to call when I said I did not know how to do that, which I did not because I was new to the area. The one employee (who was vaping the entire time) and myself did get the car on the trailer eventually. There is absolutely no reason for a company to offer towing and trailer services and have their employees tell the customers to figure it out themselves because they can't do it. We then noticed the right side brake and blinker lights were not working, so they told me to bring it to the main location on Midlothian turnpike, which was another 15 minutes out of my way to get it fixed on the spot. When I got there I told the one employee the situation, and that they'd fix it right away. He was very confused and angry at the employee who sent me there because apparently they're not supposed to do that. He was great and did fix it immediately which I was very thankful for. That whole experience made my trip very uneasy and nerve wracking, and if I move again I will be very hesitant to use U-Haul because I don't want uncertified and unqualified employees to put my car and belongings in jeopardy by not fully knowing how to perform an action they should know extensively.

Interior of truck was clear of debris, but was covered with dirt and drink spills, even during COVID-19; not wiped down. There were no boxes or other moving materials in the "store" which was basically an office. Rented 6 moving blankets, but they were not in the truck. No masks being worn inside until I kept mine on and when I returned there were none. Very nice and friendly, but somewhat lazy personnel.

not open early enough

Everyone I met was courteous and professional. The Chevrolet cargo van I rented was clean and in excellent condition. Opening earlier than 10:00AM would be a plus.

Your app is very good but when I made my reservation, I didn't realize I had requested moving blankets, which I didn't need, I tried to go back and edit the reservation and was unable to do so. I ended up having to call the rental location to have them take it out of the reservation,

So easy. Done in one minute.

Kim was great. But the fees that are charged are too high. Let me explain in most other storages there is no fee for a lock, you put your own lock on your unit. The insurance fee is not necessary because you never pay if the unit it destroy or broken into. I have asked many times for a reduction and it was minimal. You may alot of money off of me during the time from February 2020 until August 24th, 2020. I would not come back or recommend you to friends. I do think that Kim was very helpful and a wonderful individual. You keep money if a client moves out a week in advance which is unprofessional and unethical practice.

Using the on line check in was frustrating and time consuming. This I did not anticipate prior to my arrival and it put me behind schedule for the day. The approval process was way too long.

Pads were ordered weeks in advance. Was not informed until the afternoon prior to pickup that they did not have them! They should have been able to get them from another local location.

Explain where to park.

Stay the course.

I had to call roadside assistance for the vehicle I rented twice. First for overeating where the coolant hose broke off, poured smoke into the cabin of the vehicle and leaked into the parking lot. The second time was to jumpstart the battery stemming from coolant spilling onto the terminals.

Fastest in and out of any uhaul location I have ever dealt with! Van was immaculate.

My first contact was with Smarts Towing,Inc. at 12910 Genito Road, Midlothian,VA 23112, I originally scheduled a 10' truck, but the day before pickup I realized I had undersized my needs.I visited the above location but found that they did not have a 15' truck. Crystal, at Smarts, searched her computer and found one nearby and reserved it for me. In my opinion she went above and beyond to satisfy my needs, and did it with a smile. I would definitely deal with her in the future!

Make sure equipment is clean

horrible customer service

Great staff...very courteous, friendly and professional and the rental process was quick and easy!

Everything was okay.

Employees were not friendly. They didn't show me which truck was mine. I had to walk through the mud and look at the numbers until I found it. When I did, it was so close to the truck beside it, I couldn't even open the door. I went back inside and asked if someone could move it for me. After looking at me like an alien, he agreed. When he pulled it up, he realized it hadn't been cleaned. Unfortunately, I didn't have the time to wait and took the truck like it was.

No improvement needed. They were very efficient and pleasant.

We had to extend our rental 3 times !! It was simply making a phone call. Excellent Service!

The location was Car and Go on Hull Street in Midlothian, Virginia No improvement needed. The employees were professional and friendly. They were very helpful when I needed to extend my contract the person who handled the details was very accomodating. Thank you. Bryant Mangum

Very professional, truck was ready upon return staff was helpful

I went in to rent a U-Haul van and applied for a loan to buy a car! Friendly and helpful all the way around! 5 STARS

The unattended services did not work well. Virtually no cell signal and thus could not be on the phone with customer service and using the webpage at the same time! It took a lot longer than picking up at an open store, but this was the most convenient location (to save on billed mileage & gas use) and time for me.

Nice and friendly staff. Male staff was very helpful.

Process was quick and simple. Staff courteous and efficient.

Communication with customer.

I was left to figure out the truck on my own. I had never driven something like that and would have felt more comfortable if someone had gone out with me to explain the different buttons and things I needed to know about it.

The staff was very friendly and accommodating.

The interior of the truck was filthy.. cigarette ashes, dog hair, trash. There was also less gas in the tank than noted on the rental agreement.

Pick up was extremely easy and the staff was very nice.

The service is lazy no one wants to walk though the vehicle, before or after . Equipment was the worst truck I have ever gotten. It did what I needed but next time i will go somewhere with better equipment and customer service.

The inside of the truck was dirty like some was hauling mulch

The staff was friendly and professional. And the office was clean and local and convenient. Very very happy with experience. Would highly recommend.

Everything was ok. Not particularly clean. Got the job done.

I dont have proof because I didnt check the mileage, my mistake. They said I drove over twice as many miles as i actually did. Learned my lesson, ridiculous.

N\A

Great job on online return process. Plenty of room to park truck. Clear signage. After hours return.