I asked for a dolly, but did not get one.
Danielle J
Customer Reviews for Car N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ordered a dolly and didn’t get one
Felix HVery quick and easy puck up and drip off.
Adam DThe truck was filthy in the cabin and in the box. Dog hair covered the seats. I'm not given the option of attaching photos to this review, or I would. The moving blankets that I rented were covered in dog hair and just stuffed inside the zippered bag. Before driving away in a truck, go in the box and look for holes in the roof, inspect the seams of the truck to ensure they are closed. I rented a truck from them and ended up with an inch of rainwater in the box of the truck and many of my possessions ruined. Also, the parking lot was a mud pit when I picked up the truck.
Trace HEverything was good :)
Bruce PPerfect equipment and store staff I’ll use them next time also
Katsuhiro MDifficult to access from westbound lanes of Hull Street. Needs a larger sign.
Gary PUser friendly. Thank you!
CARLOS DI didn't have any issues. It was easy to schedule and the cargo van was available on the date/time needed. Service at the rental site was really good.
Sally BEverything good
Alis GInterior was very dusty and had an order. Not a good experience.
Tammie TThe guy who checked me in was amazing- Great experience- you could get a bigger sign out in front of the business- drove right by it twice
Amy Lperson who helped me there was super helpful and nice. best u-haul experience that I have ever had
Paul AWorse place ever here the customer service
Javonya swry good personal service
Diane HThe location was excellent, however Uhaul was not. I definitely would think twice about using them again in the future.
Tommie SCourteous and Professional
Valerie MI was charged a passed hours fee when it was returned before the place closed. Key wedge handed to an associate
Sophie BI was frustrated that protection was added after I declined it
Christopher FQuick and easy drop off!
Marcia FYour Associate was very polite & informative. Registration was quick & easy. Partly because I have rented from UHaul before..
ERIC HThe employee knowingly gave me a truck he knew was faulty, truck broke down. Then charged me for two days when it took the vast majority of my rental time to get towed and then to a separate location for another U-Haul
chris lDidn't deal with anyone since I dropped it off after hours.
Connie ENo issues and personnel was very helpful.
Rickey BSitting in the parking lot, the app was saying I was at the wrong location. Started over and app said I was at the correct location. Doing the app in the parking lot was a little much, low wifi serve. Jennifer Armstrong
Jennifer AI rented 2 Saturdays in a row & I had no problems at all
Carlos DThe truck needed a front end alignment and one of the USB ports wasn’t working.
Phillip CLocation was easy to find and the staff was outstanding.
George SI'm a regular customer, & as usual, there were no problems at all. Thanks
Carlos DExcellent service
Patrick FWe had requested 36 moving pads that were not in the truck. We picked up off hours and there was no one there to assist. Starting a move at 8:00 am, which was our scheduled time that could not be changed and no moving pads was very frustrating. We used our own blankets, rugs, towels, etc. to keep the furniture from being scratched. Not the best way to begin the move which are always stressful anyone. A closer attention to details would have avoided this situation.
Brian AOld truck and was billed for things I did not order or receive
James GKeep doing what you're doing and don't change anything. I will continue to use your services for my future moving needs.
Nathaniel VVery nice, very helpful
SHARONJEAN MProfessional, efficient, friendly service. Clean, well maintained equipment. No drama!
John FThe AC was not cooling Equipment shakes when driving.
Stacy CNothing. Mike, the owner of Car-n-Go is a stand up guy. We rent U Haul from him because he's professional, he works with us and treats us like family. That's why we do business with him. And...he makes the process so very simple!! Alex Czajkowski
ALEX CI turned the vehicle in a day early and I had problems with getting the app to do the return and I had to chat with customer support.
Stephen RAir condition was broken in the truck.
Paul BWhen I first got there, there was someone in the back of the truck, just hanging out. Next I got the wrong key. I contacted support and they transferred me to another line, which I held on for about 15 minutes before it just said goodbye and disconnected my call. I had to wait for the person who rented the second truck to come, because they had the wrong key also. Checking the truck back in took forever on the app. I would NOT rent from this location again.
Tommy TTo far away and can not return the uhaul to a different location.
Paula EElizabeth Nicole was excellent!!!
Ashley WCould not have gone better. Thanks
Robert HThe location was great but the UHaul android application was awful and filled with issues that delayed my moving time.
Jeremy BGood morning, I never did receive a receipt, there was no attachment once I opened the link. However, once I received my credit card statement it showed payment of a bill for $80,89 which is incorrect, I was overcharged. I rented the cargo vehicle for $19,5 per day for 2 days. That should be $39 before taxes which I know is not $40.00. I replaced the gas and brought the van back within 2 days. Kindly adjust this bill and refund the error difference. Thank you, Faye Fields
FAYE FThe Car N Go people were excellent!! Very helpful and efficient! Thank you guys!
Aubrey HFriendly service and attitude from host
Alvin NService staff was friendly, efficient and professional. In and out with no delay.
John F