Customer Reviews for Carns Equipment LLC
(U-Haul Neighborhood Dealer)

387 évaluations

14357 Clearfield Shawville Hwy   Clearfield, PA 16830

(814) 205-2110

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(814) 205-2110

14357 Clearfield Shawville Hwy
Clearfield, PA 16830

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Never get rid of the uhaul agent Sierra. She was wonderful.

scott holiday 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Luzier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott Rougeux 
Évaluation :
3

Firstly I'll start on pickup and at karns and say not tremendously impressed! We spent about 35 to 45 minutes just to complete the check-in and pick up the vehicle and then we got the keys and were sent out in single digit winter weather cold to unlock the box which had the key to the ignition under it and after my fingers went numb and quit working twice or three times I finally accomplished it with the help of customer service who I had to go get after several failed attempts on my part to do what in my opinion should be their job as decent customer service, and I'm being graceful here! When we went to the return facility for U-Haul which was a little dive hole in the wall rats nest dump of a Indian run gas station I'll repeat dump again! And my girlfriend went into return the keys and I parked the vehicle and they requested and sent her back out to the U-Haul to bring in the 50 lb dolly take a picture of the mileage on the dash and the gas tank gauge and then move the vehicle to a different spot and didn't know how many trucks he even had in the parking lot or where they were? These people were so rude, clueless disrespectful and lazy and worthless piles of feces you unfortunately see on a daily basis in these types of situations. So on both ends customer service has come to such a decline that it's just outright disappointing that you have to do their job for them just to get what you overpay for to begin with. I'm a Caucasian male but I got to say which is very unnatural for me to do so but in this case I felt very discriminated against as a white American in the return facility because it was owned by Indian Indians and they kind of almost all but spat in my face!

Dodi McBride 
Évaluation :
5

I would never recommend doing the 24/7 share. Always rent from a real person I spent over an hour trying to get checked in, the app did not want to work correctly I was disconnected when I tried to call you all I highly do not recommend you use the app always rent from a real person. Highly dissatisfied with the app

Tracy Gaston 
Évaluation :
4

Your mobile app is horrible. Took me over an hr to even get the truck.

Robert Simm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Krasinski 
Évaluation :
3

Check your prices we paid for extensions for everyday but my final bill was 989 and don't understand it now I have to go-to court and fight.thanks uhaul

Christina Hepfer 
Évaluation :
5

The app crashed several times. Tried chat support and after 15 minutes was told needed to call 800 support. After another 30 minutes on hold a tech assisted me. In the meantime someone from the local dealer arrived to help me. Carns was great but uhaul side was less than expected.

David Burke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Hartzfield 
Évaluation :
4

Truck was saying that the tire was low and it was not. It was also way to exspensive to rent a truck for 5 hours. There should have also been straps and sheets included and there were none. I wont be using uhaul again.

Amy Doel 
Évaluation :
3

Better maintenance on equipment

VIRGINIA ROBISON 
Évaluation :
5

Only issues I had was that there was a little to much play in the steering wheel and the check engine light came on

CHARLES ALLEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Cathcart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Butler 
Évaluation :
5

Very professional and helpful.

Douglas Thomson 
Évaluation :
4

Great job!

Andrew Boyce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Hanley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl mcgonigal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Mckendrick 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina Burkhouse 
Évaluation :
5

The gentleman was really nice and helpful

Timothy Meray 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward Bartel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey King 
Évaluation :
5

Everything with the truck was great.

paul tarachko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Spencer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Fox 
Évaluation :
5

Great service

Shane Wriglesworth 
Évaluation :
5

Erica Gmerek did a great job helping us get our u-haul rental situated. We needed a little help with hooking it up and our hitch and she quickly got Earl Dodson to come look and help us out. Both employees were extremely helpful. They both deserve a GOLD STAR!!!!

Kathleen Miller 
Évaluation :
5

Nothing doing great

Donald Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody McGraw 
Évaluation :
5

Local was never the problem; National was. I found it a bit rich that national sent me an hour away to pick up the truck and then had the gall to charge me for the extra mileage. Way to make the customer pay in both money and time for doing the corporations work for them guys. On top of screwing up my reservations completely. So National gets 0 out of 5 stars from me.

mARCUS fELLERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Vanish 
Évaluation :
5

Carns was perfect uhaul completely messed up my order and i expecte compensation

BRIAN STUCKE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARYLEE HOFFMAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessie Koch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue thorp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Swagato Mukherjee 
Évaluation :
5

Great times

WALTER WATTS 
Évaluation :
5

Great people

WALTER WATTS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette Cole 
Évaluation :
5

Excellent service

Iphiagene Thomas 
Évaluation :
2

location was ok just had to drive to get the truck after sign in , they did not bring the truck to us , the truck was nice on the out side but not clean in the cargo area i had to sweep it out and also the ramp needed cleaned off

donald Catalano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson Brewster 
Évaluation :
1

I rented a tow dolly for Saturday and return Monday . I. Reserved it online and picked up! Now I find out that all this equipment is being delivered to my house $128 worth of equipment. I am not a rich person and under no circumstance wouid I order equipment from uhaul except for a tow dolly ! I called and talked to customer service and they say to take equipment back to local uhaul rental store s d I will be credited ! Well guess what I never checked anything about equipment except for lmagnerux light and the clear field location said they did not have that In stock and that I would not be charged for it ! Now I'm being charged for 6 diffrent items adding up to $128 .00 ! I hope to god I get my money put on my card ASAP ! I'm not rich and I hope to god they refund my money today ! So my family can eat this week not happy at all !

Angela Paxton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNCOLN Brewer 
Évaluation :
5

Super easy on-line booking, pick up, and drop off. Worth every penny of the rental fee. More truck size options would be nice but understand how busy the rental business is.

JEFFREY OWENS 
Évaluation :
5

The lady who took care of uhaul was really nice and was going to take care of truck alignment issue/tires

CHARLOTTE AMES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Butler 
Évaluation :
5

The representative at Carns that did my paperwork and my rental was Excellent and I would deal with them again.

Andy Bowman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA LYON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY GABRIELSON 
Évaluation :
2

Answer the phone or return call when a couple messages were left.

TRAVIS BRESSLER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN PARK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally Finkbeiner 
Évaluation :
5

You can't fix whats not broken!!

NANETTE WISOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Anderson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

dave cleaver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK BERRY 
Évaluation :
4

Truck needed alot of work

ARBUTIS BEATTY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITTHAL PATEL 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron Golding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Groff 
Évaluation :
5

I m 100

HENRY GARCIA-GALINDO 
Évaluation :
5

I’m sorry I couldn’t get the truck back on time for the next family due to situation beyond my control

Edward Hill 
Évaluation :
4

Well today you charged our account almost $80 without even letting us know first , and now we have numerous charges in Overdraft fees !!! What kind of Company does this to there customers?? We litterally don't have A Dime to our name now for 2 Weeks !!! And have 4 - $29 overdraft fees !!!

TIFFANY MOSKOL 
Évaluation :
5

This location saved the day when our booking in State College fell through. They were friendly and accommodating.

BROOKE BIEBER 
Évaluation :
3

We love dealing with Carns but this time was different. We had to wait for an hour for someone to be able to check us out which didn't take long at all.

DAVID GRAHAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANDERSON 
Évaluation :
5

Emily Gmerk was very easy to deal with. They were very friendly and did a great job.

ZACHARY OWENS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTDENNIS KAUFMANN 
Évaluation :
5

Not much at all they were great to work with.

DAVID GRAHAM 
Évaluation :
4

Finding rental rates on the website would have been helpful

JEFFREY FRY 
Évaluation :
4

Lower the cost for milage. Only went 29 miles.paid $54 when you advertise $19,99 a day.and I refilled what has I used.so I actually paid $64 for rental ,milage,and gas.

JAMES BLOOM 
Évaluation :
3

Didnt give me the rented appliance dolly. Got whoke way home and had to go whole way back so put us way behind on our packing and moving process. Took over an hour to get uhaul in first place, no organization

CHRISTOPHER ULLERY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBI NAREHOOD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Cathcart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iphiagene Thomas 
Évaluation :
5

Carbs Equipment was great but the truck I was given had the tire light on so I had to get another truck. That one was not full of gas so they had to have someone go get gas. Filled out everything on-line to supposedly save time but it still took over an hour.

steve miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Stavola 
Évaluation :
4

Lower prices, have 24 hour rental actually be 24 hours, and info about "willing hands" in area who could help (at reasonable wages).

DENNIS REEDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Evans 
Évaluation :
4

Need a sign to show where to drop it off.

Cynthia Lippert 
Évaluation :
5

A better sign to let you know what door is for the the U Haul rental office.

david hamilton 
Évaluation :
5

I'm not tech savvy. I was told this location was open on Sunday to arrive and found it closed putting me in a panic mode. It's location is great but it is surrounded by numerous businesses. It kept saying I was at Dunkin Donuts who shares the same parking lot so the online checkout wouldn't allow me to checkout for over an hour stating I would be charged if not right location. A designated Uhaul area with sign would be helpful. Very frustrating! But I managed to figure it out and the rest was a simple process. Overall I'm satisfied with the whole process! Recommend Uhaul is the way to go!

Lisa Buffington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael hamilton 
Évaluation :
2

They over charged me none of the workers that I dealt with knew what they were doing

Michael Pike 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Retorick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deanna hannah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT CORSON 
Évaluation :
2

It is not easy to find a location address take you somewhere you would not ever know there is a U-Haul location here very inconvenient location

Manishkumar Patel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Dietz 
Évaluation :
3

Not call me a day before my reservation and tell me you don't have the truck then I have to drive an hour to another location to pick one up. Also I had trouble finding the location because there's no uhaul sign because it's a dealership for off-road vehicles.

THOMAS WERTMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD VORIS 
Évaluation :
1

She check miles gas told her about what happen still charged

jennifer Barnhart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE JACINTO JR ALVES 
Non les évaluations ont été soumises pour cet établissement.

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