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GREGORY B
Customer Reviews for Carns Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Tried to do self check-in, but it failed, so I went to the desk where we had a lot of problems until it finally ran through at a higher cost than my self check-in in.
RYAN WWhen I first reserved the U-Haul truck I put I wanted to drop it off in Clearfield pennsylvania. They wanted me to travel another 40 minutes to drop it off in another town. I had to call and make arrangements to drop it off in clearfield. Doesn't make much sense to make someone travel another 40 minutes when there is a drop off area 10 minutes away. Also the radios Bluetooth was locked so that I could not use it. I personally feel that you should want people to use the Bluetooth just for safety issues. Very very disappointed about this. Also when you order new trucks cruise control should be one of the top things you add to your trucks. I would definitely question running another U-Haul. I may look at other rental businesses.
FRANK DThere was a gentleman there who not only helped but even helped ease my stress and anxiety.
GILBERT BI rented an appliance dolly Saturday the 11th around noon or 1 pm, the place i rented it from closed at 3 so i could not return the rental when i was done with it. The following day Sunday the 12th they were also closed also so i could not return the dolly that day. I returned the dolly Monday afternoon and i got charged an extra day of use. I would have returned the dolly the same day or the next if the location was open, but it was not. I just thought it was pretty petty and ridiculous that i got charged an extra day for that. If that's the case, then they should have a designated drop off area so things can be returned on time. I was not notified a specific time it needed to be returned by from the renter and when i returned the dolly i was told their maybe be an extra charge. 20 minutes down the road i check my bank account and there was already a $20 charge taken out of my bank account. If you were going to do it anyways then why not just be up front about it and say you're charging me an extra day, instead of saying maybe there will be an extra charge.
JUSTIN SBrianna was great. She was courteous, professional and gave clear instructions. The phone staff and reservation process was new to me. However, figuring out the online process was fun and challenging. The truck ran very well.
Bonnie AAfter reserving a truck two weeks in advance at a specific location in person. The location of the pick-up was changed without any notice and totally altered our plans for the day, because of all the running around to different locations. After securing a truck I received a price quote at 40 miles and was given the truck an extra day for free. I returned the truck on time and 23 miles under and still paid the same price. 1,39×23 miles?
TOBIAS BLower prices
KURTIS KGreat service, Friendly workers, Will be back!
MATTHEW SBree was very helpful, Jeff and gang always put customer first !!
DAVID LNo orange box to drop key or to tell you which building. License plate light was out.. front and rear had mud. Some kind of oil burning smell. Back brakes sounded awful.
Jesse SI'm not really sure on the price. It was 164. I got it for 2 extra days at the price of 39.99.
SANDRA SGive my deposit back faster you took it right away but took 3 days to give it back
JAMES HOrdered furniture pads, none provided. Truck only had 1/4 tank of gas when delivered. Requested to keep truck until 9am the following morning to unload in a storage unit across the street from the UHaul location and was charged an additional $105.
Clifford GFluid levels should be checked. The windshield washer reservoir was empty. The equipment was not ready for pickup. I received the furniture pads, but they did not have my appliance dolly . I had to rent it from a local rental company for $25.00. I was charged $10 for the uhaul dolly rental and never received the refund for it. Overall the rental went well. I just felt everything should have been ready on the day of the rental. The reservation was made almost a month ahead of time.
BRENDA TPay me back the 35$ deposit that you took because I paid with a cas app card 0 out of 10 very dissatisfied
BENJAMIN CMy only issue was with the car dolly I rented, I think there should be some marker lights on fender wells for driver to see the trailer during night use as you cannot see tail lights from mirrors, only thing that helped me was having 4 ways on during transport
JAMES OI set up a reservation 2 weeks in advance and called, was told they would not get the res until a few days before hand, so I called again the day before and confirmed I would need everything on my reservation. When i got there (this is 45 min from my house in a downpour) I was told they did not have all the moving blankets nor did they have a utility dolly, wasted however much time from my original res time which was 9am, and then when I tried to work it out to pick up the utility dolly at the "corporate" location literally 10 min from my house when I got there the one poor guy that was working had no idea even though I was told by Carns that they were spoken too and all I had to do was pick it up and I wasted another 20-30 min waiting just got a utility dolly. I work in the rental industry and can clearly tell when a location does and does not care. This location does not care and I would rather recommend Penske or ANY other competitor in the future. Oh and the cherry on top I was told by corporate line and the in store clerk in state college that I would receive one day off because of this and I was not given the day off since Carns is not open on Sunday and I refuse to use your app due to the poor service provided. Seriously will not be renting with ANY uhaul again and I recommend looking into this location and potentially picking a different partner as this place doesn't seem to have it together.
Blake CThe problem was not the location but the entire experience. I was to pick up a 15' truck at Bumble and the Bee at 11 am. I was called that it changed to 12 pm. On my may to pick up the truck, I got an email to go to Carns. I got a 20' truck which is bigger than I wanted. Also, I was contacted the day before about getting a discount for taking a trailer with me. I did that and was still charged the same. I picked both the truck and trailer up a little after 12 and turned them in a little after 6 pm. So, am I getting any money back for taking the trailer I did not need for myself?
Christopher PUhaul and all the hidden fees $270 later for a uhaul for a day
Allyss MTie down rachet hard to operate. Needed lubrication. Worked effectively, just difficult.
Richard BThe young lady at Carns Equipment did a( EXCELLENT JOB )!!!!!!!!!!!!!!!!!!!!Thank You Harry
Harry WNever get rid of the uhaul agent Sierra. She was wonderful.
scott hFirstly I'll start on pickup and at karns and say not tremendously impressed! We spent about 35 to 45 minutes just to complete the check-in and pick up the vehicle and then we got the keys and were sent out in single digit winter weather cold to unlock the box which had the key to the ignition under it and after my fingers went numb and quit working twice or three times I finally accomplished it with the help of customer service who I had to go get after several failed attempts on my part to do what in my opinion should be their job as decent customer service, and I'm being graceful here! When we went to the return facility for U-Haul which was a little dive hole in the wall rats nest dump of a Indian run gas station I'll repeat dump again! And my girlfriend went into return the keys and I parked the vehicle and they requested and sent her back out to the U-Haul to bring in the 50 lb dolly take a picture of the mileage on the dash and the gas tank gauge and then move the vehicle to a different spot and didn't know how many trucks he even had in the parking lot or where they were? These people were so rude, clueless disrespectful and lazy and worthless piles of feces you unfortunately see on a daily basis in these types of situations. So on both ends customer service has come to such a decline that it's just outright disappointing that you have to do their job for them just to get what you overpay for to begin with. I'm a Caucasian male but I got to say which is very unnatural for me to do so but in this case I felt very discriminated against as a white American in the return facility because it was owned by Indian Indians and they kind of almost all but spat in my face!
Dodi MI would never recommend doing the 24/7 share. Always rent from a real person I spent over an hour trying to get checked in, the app did not want to work correctly I was disconnected when I tried to call you all I highly do not recommend you use the app always rent from a real person. Highly dissatisfied with the app
Tracy GYour mobile app is horrible. Took me over an hr to even get the truck.
Robert SCheck your prices we paid for extensions for everyday but my final bill was 989 and don't understand it now I have to go-to court and fight.thanks uhaul
Christina HThe app crashed several times. Tried chat support and after 15 minutes was told needed to call 800 support. After another 30 minutes on hold a tech assisted me. In the meantime someone from the local dealer arrived to help me. Carns was great but uhaul side was less than expected.
David BTruck was saying that the tire was low and it was not. It was also way to exspensive to rent a truck for 5 hours. There should have also been straps and sheets included and there were none. I wont be using uhaul again.
Amy DBetter maintenance on equipment
VIRGINIA ROnly issues I had was that there was a little to much play in the steering wheel and the check engine light came on
CHARLES AVery professional and helpful.
Douglas TGreat job!
Andrew BThe gentleman was really nice and helpful
Timothy MEverything with the truck was great.
paul tGreat service
Shane WErica Gmerek did a great job helping us get our u-haul rental situated. We needed a little help with hooking it up and our hitch and she quickly got Earl Dodson to come look and help us out. Both employees were extremely helpful. They both deserve a GOLD STAR!!!!
Kathleen MNothing doing great
Donald BLocal was never the problem; National was. I found it a bit rich that national sent me an hour away to pick up the truck and then had the gall to charge me for the extra mileage. Way to make the customer pay in both money and time for doing the corporations work for them guys. On top of screwing up my reservations completely. So National gets 0 out of 5 stars from me.
mARCUS fCarns was perfect uhaul completely messed up my order and i expecte compensation
BRIAN S