Easy rental. Thank you!
NICHOLAS H
Customer Reviews for Carpenter 528
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Manager was very nice and proactively asked if I needed any other items like boxes, ect. He made sure I knew how to operate everything and reminded of how to use the ramp.
Lacretia SService was great!!!!!
Rufus oOwner told his worker that the car hauler I rented was not to be rented to in town customers. I had to rent it online for me to be able to take it… it was very strange.
Chris TSome older units but they are clean and well maintained
priscilla hI can’t think of a thing that could be improved!
Mario TI had TWO FLAT TIRES ON MY TRIP. I LOST 4 HOURS OF MY TIME. I TOLD THE PERSON RUNNING THE PLACE THAT THE TIRES LOOK OLD. HE U-HAUL KEEPS UP THE SERVICE. UNBELIEVABLE!!! And DANGEROUS!!
John SVery kind, very professional, and very helpful.
manuel HJoseph was very helpful when we arrived to pick up the truck.
Karena FI would never recommend U Haul to anyone at any location. The $19,95 truck I rented for 4 hours ended up costing almost $100 due to all the extra charges that were tacked on.
Opal FChecking in the gas guzzler was easy, no problems.
James BDON'T LET MY EXPERIENCE HAPPEN TO ANOTHER FAMILY The truck I rented started ringing an alarm after 1 hour of beginning my trip. For the next 1100 miles I had to listen to the alarm (Stabilizer requires service) ringing constantly. Nerve racking, a horrible experience, and made the trip a very awful trip. Livermore rented me a BAD TRUCK!! The truck over heated outside of Flagstaff AZ. I had to rent a room and let the truck cool down, I was just 300 miles from my destination. There was NO water in the Radiator, the truck over heated because there was not enough water in the Radiator, and because of the Heat wave in AZ. Climbing elevation outside of Flagstaff AZ. the truck overheated and lost whatever water was in the radiator. This cost me $300 to rent 2 rooms for my family. I should be COMPENSATED !!
MARRICE MVery helpful staff. I was in and out quickly. A little shade for customers would be nice this time of year though.
James BThe boss he work other there’s so nice all the people good for service
Murtadha AThank God someone knows what they're doing at this uhaul location. She's the only competent thing you have going for your company. This kind attendant took good care of me after your Paradise location gave away my truck and caused me to go on a wild goose chase. I'll be going elsewhere the next time I need a truck though. Y'all need to get it together in a corporate level! You couldn't pay me to rent from uhaul again.
Kathryn LGreat experience. Easy and convenient
Mike NTook so long to do paperwork, I haul needs to update there system I was told
Gary SExcellent service
Andrew SThe employee was very good help. Very please with her knowledge and help.
Dagoberto CShe checked me in with no issues but she couldn't help with the $40 fee. I was charged an $40 fuel fee, the female I rented it from, clearly stated the truck was on empty and just return it empty. I returned it with more gas then what was in it when I picked it up. Once returned I was Charged and the customer representative Chris Valderrama Manager was rude.I only rented from Uhaul (loyal customer) and now I won't rent from them anymore because of the way I was treated today. I spent over $600 on this rental alone, I have spend thousands of dollars with Uhaul and they disrespectful me because I followed the directions of their representative. The people they have working for them is costing thousands to save $40 .
clarence bthe owner was very good and very nice.....i would use her again most definitely
Randall LGreat office women Linda
Marjorie aVery friendly and helpful
Brett RBarbara was great when returning the trailer. Easy & simple drop-off
CHRIS MLinda was Great! Thank you.
Jerry CWe had an excellent experience. There is nothing I would say needed improvement
Barbara SGreat Location, easy access and friendly staff
Damon GNot as clean as I left it
John RVery quick and convenient pickup, friendly and helpful staff, truck in good condition. I would definitely use this location again in the future for a smooth moving day.
Alyssa OThe local agent tried to give away the truck I had reserved and confirmed using the UHaul app. The previous UHaul location had the same problem when we arrived before my assigned time. UHaul local agents really need to honor reservations instead of giving trucks away to anyone who walks in the door.
Ronald UWorkers didn’t show up. Returned truck.
Lynn SGreat people
Richard MNot take 45 mins to checkout clients
AnnaSofia GNot my "preferred" location. Luckily the town was big enough to have more than one location. If not, this would have really sucked.
Melissa VHand truck and blankets were not in the truck but staff responded professionally and refunded money.
GINA LSpeed up the process
Steve CFriendly competent service
Michael DGreat people to work with.
Randall EDropped off vehicle here did not interact with staff as they were closed, but drop box for key was easy to access.
Andrew MAll three uhaul locations staff were professional helpful and very nice - Uhaul is a great company and we use uhaul regularly when needed - but with like any business there are some bumps and this time we experienced a couple - 1 - uhaul company Where I made the reservation close to my storage unit were in contact with me and everything was going good until the day before when I found out that I had to pick up the Size truck I reserved was 17 miles away instead of their location 1,2 miles away so that was a huge inconvenience for us in this instance - I Wish uhaul company where we made our reservation would’ve notified me that they wouldn’t have the truck at their location - I was unaware that at times you make a reservation at one place And pick up the truck reserved at another location so Please advise your customers of this fact so then we went to went to reservation location And indeed they did have the size truck I reserved so there was a little mixup there And added more stress 2 - The date I made my reservation for U-Haul truck I also hired movers through the list at U-Haul I went ahead and picked And hired and paid for movers that day - I explained to them at U-Haul and to the moving company CC movers Mr. Calvin Roody The size of the storage unit and that there were several boxes but most of it were items not boxed from three garage as I explained to them there were welders ramps lawn equipment shelves lawn furniture items that could not be box that had to be moved from the storage unit to the truck Mr. Calvin arrived and refused the job in which he was already paid to do he said I wasn’t expecting this and I can refuse any job he was backing up his truck and we were trying to discuss with him how we could fix the situation because we had help there and then we could work together he jumped out of his truck and violently approached my husband and I screaming and yelling I can refuse any job you can dispute the payment and drove off - we then went to the U-Haul when I made my reservation I 40 and Coors U-Haul Albuquerque new Mexico told them what happened with the movers - they were professional and sympathetic and tried to assist us with finding new movers that day but to no avail I called my credit card company and disputed the payment to CC movers to Mr. Calvin and that’s gonna take up to 60 days for $145,44 approximately - u-Haul company has had complaints on Mr. Calvin and I do believe they removed his company from the list - as we all know moving is very stressful and the day started off with driving 17 miles one way and back to pick up a truck reserved when in fact the truck reserved - I needed was 1,2 miles - we got past that then - the incident with Mr. Calvin and leaving us flat was just unbelievable- we’re at the age in our 60s it was me and my husband and three other people and it took us hours from beginning to end of the day to pack the truck - we left to our destination of Clovis New Mexico on May 19 we got there and unloaded and returned the truck Friday, May 20 8:45 AM and my experience in Clovis was excellent - thank you U-Haul for keeping in contact with your customers and see if you can adjust the couple problems that I have had this week - I’m just glad this week and this particular move is over and done with I will use you all again in the future and I appreciate you following up with the survey so your customers can give reviews - overall experience with uhaul again was very good thank you and have a good day
Renee RThis location what's more convenient for me. They quickly and easily transferred my order from another location to theirs.
Michael VThey do not have any after hour lots/parking to leave truck. Gate was closed so had to park truck in front of gate. Key drop off was hidden behind another truck, not easy to find
Jordan GIt was a smooth process both in renting and returning. With friendly service completing both.
Benjamin BVery helpful. Definitely would recommend using them for your moving needs.
Deborah DI checked “not inviting” - the location isn’t horrible, but it is not “inviting”.
Robert EAt reservation, representative at location was not knowledgeable as to what they had available. U-Haul rep apparently was sending customers to an alternative location instead. Representative at location fixed our reservation as U-Haul rep had wrong times for return as well. At that point everything was ok again. Then upon returning truck, a gentleman at the location stated that we were going to have to pay an additional $11 for fuel. That we were short on fuel. He said we were just under 3/4 tank. I had to point out that the fuel to begin was less than the fuel at the return. In addition I pointed out that we only used 12 miles total in the truck, not to mention the fuel that we DID put in the U-Haul truck, how was it that we had to add an additional $11? He couldn't answer. Because of this attempted SCAM by the representative at Carpenter Storage and U-Haul, I will NEVER rent from them again!!
anna sCustomer service was great! I was able to find all the boxes and other supplies I needed at a good price.
Nancy R