Le client n'a pas laissé de commentaire.Vincent V.
Customer Reviews for Carpenter 528
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rio Rancho, NM 87144
(S of HWY 550)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 4h30 pm
- Dim : 10h30 am à 4h30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guy at this location went out of his way to fix the screw ups of everyone else.Morgan S.
Drop off was frustrating as well. For some illogical reason, the AT was supposed to be dropped off at a different location than the truck. Why???? The lady at the drop off location had to call to get it straightened out. Then after all the issues that were caused exclusively by UHaul, she had the nerve to charge me a mileage overage fee. She said it was a mandatory fee and she couldn't waive it. I couldn't drive a 26' moving truck towing a car over multiple mountain passes on a narrow road, so I had to drive around, which put a few more miles on the truck. Uhaul customer service makes Comcast customer service look fantastic.CHAD S.
Le client n'a pas laissé de commentaire.Ciprian M.
Le client n'a pas laissé de commentaire.James W.
The gentleman at the drop off location was professional, helpful and very kind. He made experience easy, and took the stress out of the process. Wonderful employee!Jenelynrose H.
Le client n'a pas laissé de commentaire.Saju J.
Le client n'a pas laissé de commentaire.Sean N.
Le client n'a pas laissé de commentaire.HENRY D.
Le client n'a pas laissé de commentaire.Ryan M.
I was under the impression that I could return the vehicle anytime before it was due back. I tried to return at 7pm and the gate was locked. There were no instructions on what to do when that happens but I did see a key drop. I tried calling numbers and no one answered so I took vehicle back home. The guy at the location said I could have left vehicle near the road. This seemed unsafe and unacceptable but if that was the case it should have stated so somewhere.Andrea A.
Le client n'a pas laissé de commentaire.Joel G.
Patient with me backing up. Helpful and friendly.Ray R.
This place was shady and we had to travel 20 miles out of our way to get the trailer and the place was not labeled clearly. It took us several times to find the place, even Google couldn't even find the exact location. Never again will I rent from uhaul because the customer service guy named Anthony was so rude and won't answer my questions.Terry C.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.Jose D.
Le client n'a pas laissé de commentaire.Brianna J.
Great customer service. Made it quick and easy.FRANK S.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.francosco javier S.
Crystal was fantasticEugene G.
great service and very friendly staff.Joseph L.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.ANTONIO G.
Excellent service!Patrick Y.
Great job quick and efficient. Manager was knowledgeable and helpful.Chris C.
Le client n'a pas laissé de commentaire.bonnie c. | Expérience générale
Le client n'a pas laissé de commentaire.Isek S.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.Steven T.
Had to wait a long time to get the equipment. Even though I had an appointment Very unorganized could not even find his phone that keep ringing and he would stop helping us to try to find the phone each time with no luck then would come bravo to finishing our rentalJoseph O.
Thanks for helping with backing the trailer in. Not my strong suit!Travis O.
Le client n'a pas laissé de commentaire.richard R.
Le client n'a pas laissé de commentaire.Herbert O.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.david K.
Le client n'a pas laissé de commentaire.richard R.
They came right out as we pulled up. Super nice. They got us on our way fast. As we pulled away, they parked the truck.Mark J.
Le client n'a pas laissé de commentaire.Daniel B.
Carpenters is my U-Haul of choice. Excellent service à la clientèle. They are so much better than the poor service and bad employee attitudes you get from the Corporate locations.Dennis W.
Le client n'a pas laissé de commentaire.Alex J.
Le client n'a pas laissé de commentaire.Danny P.
very friendly interactions! went out of their way to help.Robert M.
Great service! Smooth check in and drop off.Dan I.
Le client n'a pas laissé de commentaire.David M.
Manager (Christal B.) of location was great. I will use this location for all future needs. The corporate store in Rio Rancho could learn a few things from the Carpenters, mainly how to provide good customer service!Dennis W.
This is a lousy location to expect persons renting large trucks to be able to park them. Small outside the fence parking on a major traveled roadway (very dangerous) for after business hours drop off. Get a bigger lot! Maybe extend your hours of operation. Closed at 4;30pm on a Saturday. Come on MAN! Major issues with the 24/7 truck share at this location. Business didn't even know the truck was being returned. Right hand doesn't know what the left hand is doing. Had to call an emergency contact number posted on a perimeter fence to get guidance on what to do with truck key. Ended up having to go back on a Sunday, when they opened and turn in key. Ridiculous. No padlock provided to leave key in truck and didn't even have a key drop (secure) box. Received a follow-up call from a gal named Crystal (VERY RUDE!! and NEEDS to be terminated from customer service work). Moving is stressful and almost the first words out of her mouth were "Where's the f**kin key". I worked 5 hours to unload a truck in excessive temperatures and the added stress of returning equipment and seeing that the truck had fuel; etc. and I as a paying customer get treated like that from Crystal. I will not use this Uhaul location in the future and will not recommend it to family and friends. So, for the next customer...........GET RID of Crystal.Chris M.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Kyle H.
I was not allowed inside the office.Clay D.
I was not inside.CLAY D.
I finally got on the road to destination, before I was half way I got email and phone call asking when I was going to return the rentals, still had 2 days left on contract, do took off half a day to unload and return rental s, made me feel rushed.Kevin C.
Le client n'a pas laissé de commentaire.COURTNEY U.
Le client n'a pas laissé de commentaire.Shawn G.
I wish there was a no smoking policy. I have a tendency to get headaches with cigarette smoke or a strong smell of it. Turning the A/C on high helped quite a bit but the smell was still there. Besides that, everything was wonderful.Joseph W.
Le client n'a pas laissé de commentaire.Ron J.
Le client n'a pas laissé de commentaire.Lynette P.
Le client n'a pas laissé de commentaire.Ira H.
The website direction did not take me to correct location. I did all the online asked on line including early check in and it still took more the 30 mins to check in and get the trailer. I was also charged for insurance which I did not purchase. They wanted me to come back to get the refund. They did not know how to refund to my credit card so they have to mail a check.Douglas P.
Le client n'a pas laissé de commentaire.Kirk K.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.VIRGIL W.
Le client n'a pas laissé de commentaire.Diana D.
So easy to work with and so helpful. Thanks for all your assistance ????Martin M.
Le client n'a pas laissé de commentaire.Joseph M.
Saff at the Rio Rancho Location was very pleasant to with I will be using them again in the near future.Theodore W.
Le client n'a pas laissé de commentaire.Brack G.
Le client n'a pas laissé de commentaire.Karen B.
Besides the trucking breaking down on me was scaryTiffany V.
Nothing, all was great!Gregory A.
people who rent frequently should be able to be processed more quickly. You used to retain address and license information which sped up the process. I rent 3-5 times per month and it always takes 15 - 20 minutes.Richard R.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Joe C.
Customer service was great!Arthur C.
I called on 1/29/2020 to get pricing for a 20ft uhaul. I spoke with Becky and gave me a price of 85,23 $ she said that was including tax and mileage. I had given her the address we were going to. The price inwas charged was the price I was given for picking up in rio Rancho new mexico and dropping off in Albuquerque I'm not sure why I was over charged 30 $over the guaranteed price i was given. I recommend in the future not giving definite prices its not a good feeling to look in your acct and see more pulled out then what you were told you would be charged.Michael A.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Kathleen B.
Le client n'a pas laissé de commentaire.yolanda O.
First class serviceMichael C.
Very good experienceGarry M.
Le client n'a pas laissé de commentaire.Clint L.
I dropped the truck off Sunday afternoon, the person there said everything was good and then they tried to charge me a 4 day late fee because that person didn't check the truck in. After calling customer service Cody called me and he refunded me for the late fee. Thank you Cody.Benjamin V.
More knowledge training on software. When I went in on Monday, the gentleman had to keep asking for help from the other more knowledgeable person. This lack of knowledge happened to me with Uhaul in the past at the Texico New Mexico location. It slowed things down. On the self serve check in on my app, a picture of my drivers license was optional, but when I came to pick up the truck on Wednesday, the staff person, (different from Monday and very knowledgeable), needed my license to photograph. This seemed to defeat the optional part on the check in app, where I only entered my drivers license number. In other words, the bricks and mortar defeated the optional part of the app self serve check in, costing more time. (Read "The Speed of Trust" by Steven M.R. Covey, then make the app seamless with the bricks and mortar). Either make the photo optional in the bricks and mortar or mandatory in the app, but make them match). Please don't call me and have me repeat this. it is just an observation and you can take it for what it is worth, to improve your business or not.Tom D.
Le client n'a pas laissé de commentaire.Lawrence L.
Le client n'a pas laissé de commentaire.Charles U.
It was a easy process to return the vehicle. The CSR was helpful and very polite.Jeff Y.
0,99 $ per mile add-on is too much for a move. It can easily double the quoted price for rental.Larry C.
Fix your website. Please! Slow, stupid, and lacks logic. I have been using your service for 6 years, every problem has been the website at my end or the location using the website ran into trouble. Walked away a free times due to the delays.Porfirio R.
Le client n'a pas laissé de commentaire.Derek B.
Everyone was perfect and an asset to Uhaul.Gregory D.
Le client n'a pas laissé de commentaire.Phil T.
Le client n'a pas laissé de commentaire.Veronica H.
Le client n'a pas laissé de commentaire.tammy H.
Le client n'a pas laissé de commentaire.Melissa R.
Truck was kinda dirty upon rental. Office lady did attempt to clean it, however.Todd B.
Le client n'a pas laissé de commentaire.kathleen H.
I had a wonderful experience renting a moving truck with this company. The people are very friendly, knowledgeable, and helpful. I would recommend to all my family and friends.Alana V.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!