Great customer device. Highly recommend this location!
Bruce L
Customer Reviews for Carpenter Brothers Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were great!!! Efficient, polite, and kind. Merci.
Vera MVery easy process. I reserved the uhaul online, and then went in and confirmed all of the information with the employee at Carpenter Bros. The entire process took less than 10 minutes once I arrived. Painless and easy!
Lindsey EExcellent
JIM SSlow process and charge on gas for no reason
Chuan HVehicle: FORD truck, 15' , with Arizona license plate AD66636. It was clean enough, but not well maintained. 1) Engine dip stick was 1 quart under the add mark(!!!) which could wreck the engine. The renting agency (Carpenter Bros. Hardware, Ann Arbor, MI) graciously added 1 quart of 10W-30. The tires were all good. 2) Vehicle had 160 K on it. Ignition key lock in the steering column is extremely worn. I had repeated trouble getting it to complete the circuit in order to start the engine. I used to work for GM and understand motor vehicles. Once started it ran strong and good. However, the vehicle is rapidly headed to a "No Start" break down. This will be much more expensive for U-Haul to deal with than having a dealership replace a worn key ignition lock mechanism. Replace ASAP. 3) The steering had more than 2" of free play which is the maximum normally allowed. The various steering components are too worn and loose. The district U-Haul maintenance folks are either understaffed or underfunded or both. 4) It was hard to see at night because the headlight outer lenses are so abraded from road grit. This can be corrected with either new outer plastic lenses or via a polishing kit (mounts on electric drill) from an auto parts store that can clear the existing lenses (takes about 20 minutes each side). 5) The brake pedal went too low and if the driver isn't careful with the foot, the driver will start also push on the throttle while the brake pedal goes very low. It happened to me. Scary. 6) The rental agency tried to do all they could. and were a good and professional group. The area is by a supermarket and is reasonably safe. U-Haul should keep that rental agency and location. 7) U-Haul must support their maintenance crews. 8) Feel free to contact me: shahrsoldier1@aol.com
Sven HCarpenter Brothers is great. Very helpful.
Kevin BMy reservation was switched to this location at the last minute by U-Haul and while this location handled the transaction well, I had already pre-paid for moving materials, but I was told that I had to go to the original location (4 miles away) to pick up the materials. I didn't have time to waste doing that, so I just purchased them again here and called U-Haul later to request a refund from the previous order. Not good customer service in my opinion, and that took my rating from excellent to above average. I still haven't received notice of the refund from AMEX.
ROBERT SNothing. I appreciated meeting a U-Haul representative who was pleasant and professional.
Richard HTruck smelled like pot. Staff was helpful and fast to get us checked in and out
WALTER RCarpenter Brothers is an outstanding location to rent a Uhaul truck from. They are simply the best!
KIRK GOverall experience was great, have used U-Haul UN the past and will continue to do so,
Louis LSteering was very loose causing the vehicle to weave on the road. Transmission clunked as it downshifted while stopping the vehicle. Headlamps were yellowed with age. Exterior mirrors appeared to be either glued in position or just stuck. The vehicle is 15 years old. Retire it.
Kurt SBad service.
jinfeng bAccommodating staff. 4th time renting from this place
HOMAYUN KI did not get my rental, since no keys were left in the lock box. This experience was about as bad as it could have been.
Alexander CI returned the car 20 minutes later and they charged me 50 dollars extra. This is nonsense. Wouldn't recommend use it again.
Shuaizhi W20 year old truck. Very poorly maintained. AC didn't work. Breaks were terrible. Very dirty. Will Never rent from this location again.
DANIEL EPositive experience particularly due to common courtesy and calrity from the employees - I will definitely recommend. Cathleen A
Cathleen AFriendly and communicative staff!
Anthony LThe gentleman who helped me wasnt rude but he wasn't nice. He handed me paperwork and a key and pointed me to the trucks. I didnt know wbich one was mine and had to go back in. The air only came out the feet and it was a 90 degree day. The truck shook badly and pulled to the left. I am so glad we were not going far. I was then disappointed that my $29,99 rental for a few hours turned into $105 plus the $25 of gas i put in totaled $130. I will definitely consider other ootions before using Uhaul in the future.
Lisa DPlease do some upgrading with the U-Haul online system as it is very slow and not user-friendly.
DAVID MReduce the the burden of stuff to do and sign at check out.
Kristin SPrior to the rental, I specifically asked if a 10 ft. truck has a ramp. I was told that it does. When I arrived to pick up my reserved 10 ft. truck, I learned that it does not have a ramp. So I had to upgrade to a 15 footer. Overall, it was a small irritant (additional time and costs). Nevertheless, this rental location's employees need to get their truck facts straight.
roman hThe key wasn't available and that caused me a lot of problems for what I had planned. Cost me extra money and I failed to manage my tasks.
Lisa JVery knowledgeable and caring staff!
Constantin DThe process overall was smooth picking it up using my phone. The only bump was that I had to be "verified" and it would have been nice to have known about this prior to when I was actually picking the vehicle up so I could have had the verification step completed already. Luckily it did not take long for the verification to go through, but it had me concerned that I wasn't going to be able to pick up the vehicle at my specified time.
Kailyn JI reserved furniture dollies and they were not available when I checked in.
Anthony LThe main issue was the online return process. It doesn't work with all browsers and should really say something about that. The location was great, but the website and app were not.
Joel VGood experience
David SGreat people to work with. Ease of renting and returning.
John TI asked the guy if I needed to inspect after dropping off with him he said no. Now I get a receipt showing almost an 1/8 of a tank less than what it had when I parked it at drop off. Could have addressed that issue then now again for a more affordable drop off location I pay more
Sandra GIt was a very easy to drop off and very friendly group
ROGER FWe were able to drop off in the parking lot and drive away. Simpler than dropping off a rental car.
Lisa DCarpenter Brothers staff privided efficient, friendly, knowledgable service. Merci.
Terry BI kept waiting for the secret fees to pop up but it was both affordable and easy. Nice folks work there, as well.
Carol C