I dropped it off in the 5th! I wanted to get rid of it sooner because the check engine light was on. The cab was absolutely filthy! Their where chips and chocolate balls on the floor and center console. There trash and dirt and the cab and the trailer. It was filthy and there was also filthy cockroaches! I found a box cutter blade. And someone’s plastic pass was in the cab.it was white with blue writing. I don’t remember the name on it I think the name John was hand written on it with a black sharpie. There was also animal hair. It look like someone had a small cat or dog and let it run all over the front dash. The trailer had wooden painted floors… they where torn up.. I have rented from two places in Ocean City and both trucks and the place I rented from were great. This man made everything difficult. There was also something going on with my phone when I was using the app plus Google Maps. The place I was renting from was extremely sketchy. It was a gas station… I tried to clean it and sweep it. And I cleaned the trailer the best I could… I have pictures from when I was using it of it cleaner and before I also have pictures of the fuel and the receipt…. It was really shady and so was the business next door. I talked to the gas attendant at Royal Farms the other gas station. They told me it’s really normal for them to be difficult and gross.
LAURA W
Customer Reviews for Carroll Mart Bridgeville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Folks at Carroll Mart were great! My only complaint is that when I tried to book the rental on line, the Carroll Mart location did not appear on the list of drop off locations. Although the Carroll Mart is less than 1/2 mile from our location, the list of drop off sites provided on the on line reservation system were a minimum of 20 to 25 miles away. Just seems like a way for u-haul to make extra $$.
Jay LN/A
DOROTHY Pit would be nice to be able to leave the u-haul at any location that accepts them also i was over charged
ISAIAH CFast friendly service
Jacqueline SI always try to make sure my rental is from Carrolls mart, they are so friendly and my experience is great everytime.
Lakiesha JEasy, professional customer service. Took time to explain all the various options available. Very friendly.
ANDRE JVery helpful with helping me get my car off the tow carrier
KATHY HThey are always great!
LAKIESHA JThis was the second place I had to go to. The gentleman was very nice and great customer service .
Jennifer ETrucks were less than. First truck ran like garbage and had a flat tire. Second truck could barely idle and sounded like a box fan with rocks, marbles, and a squirrel stuck inside.
Jadon BVery quick and easy rental service
CHRISTEL MI was impressed with this location, as the customer service was excellent and the process was seamless, thanks to her efforts.
Chrystal MEasy quick check out and return. Had no issues!
JaNice SNothing Everything's fine
JACQUELINE JMileage cost was too much
Thomas EBridgeville Delaware location very helpful
ROBERT JThings were found in the truck Beer sign. Passenger side mirror had 2 cracked.
RICHARD KVery easy, I went on line to set up the rental and went in person to pick up the truck. Entire process was simple and quick.
Robert Lalways friendly
julie wlower the mileage rates
Katara HEverything was great
jimmie tThey were friendly and made the rental process easy.
Amy SHad issues initially and determined to resolve to my satisfaction. Awesome!
Frank MThe person assisting us was absolutely wonderful
dan rThe windows and the truck was dirty. I was promised a rate including mileage because they asked me to pick up at a location further from my house and the rate was not honored.
Thomas PAwesome experience
George B