Very unprofessional and uncomfortable experience in the rental office. My family and I felt that the staff was more preoccupied with advertising their personal businesses than simply supplying the service we reserved. The office was littered with over flowing trash cans filled with fast food waste. Mask wearing and social distancing was completely ignored. I have rented from U-Haul several times, and it has always been a seem-less and easy process. This time, however, was different. I will never rent from U-Haul again.William M.
Customer Reviews for Cars Now KC LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Stephen H.
This location should not be used for drop off or pick up. There is a gated lot across the street from 'office'. It is on a busy street and you don't see it easily. It is not a pull through nor is there room to turn around. You drop trailer off and someone pushes it so you can back around it, on to the busy street.PATRICIA C.
Le client n'a pas laissé de commentaire.CARL S.
Le client n'a pas laissé de commentaire.ERIKABETH K.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.JAVIER T.
Have to walk thru knee high grass and weeds to get to truck. Key box location is bad. Can't see any reason for this location to exist with many full service locations in the area. Just my opinion.Pat R.
The drop-off location in Kansas City was obviously a UHaul drop point but I could not find anyone on the lot to help me. I finally pulled the trailer into the lot and left it there. At that point I called UHaul to explain that I could not find anyone to help me but that the trailer had been properly checked by myself and responsibly dropped in the lot. Place looked to be an auto body repair shop? Moving forward I would only want to pick-up and drop-off at an official UHaul facility. Overall, the pick-up and drop-off experiences were extremely frustrating. Come on UHaul, you should be able to provide better customer service in this day and age.Brady C.
Le client n'a pas laissé de commentaire.Robert C.
Never got furniture pads and was told to drive miles away to get them, to find that location was closed. Waste of time and money that I paid for. When I returned the keys I was asked if I was happy about my bill. I said NO. Never heard from anyone until they charged me the full price. How do you charge me for invisible furniture pads and make me drive extra miles (aka extra $) just so I don't have any pads so I'm forced to buy some at a store because i don't want my 500 $furniture to get damaged. Never buying from U-Haul again unless this is resolved.Kaleb S.
Le client n'a pas laissé de commentaire.Greg P.
I created my reservation for Saturday May 9th to pick up at 12:30. The facility was closed. Would have been nice to know before flying from Texas to Kansas City. Someone eventually came over and got us a truck. I ordered blankets and a dolly. Nothing was in the truck. I have use U-Haul many times but have never been so disappointed. What made this so bad is I was trying to move a daughter home after losing her job, and fly to Virginia the next day to see my dying mother. I would fully expect to receive at least half of my cost back. I would never recommend Cars Now KC LLC. It is in a crappy part of town and it was a shitty experience. The drop of in North Richland Hill Texas is Great as usual. Very courteous and professional staff.Reuben M.
Le client n'a pas laissé de commentaire.Marvin N.
I ordered an appliance dolly and it wasn't provided..they did refund the cost..but I really needed that dolly. The movers didn't bring one either.Demetrius J.
Very friendly and fast. :)Gregg H.
Quick check in and out of there in 10 minutes.Bryce J.
Le client n'a pas laissé de commentaire.Bob K.
Le client n'a pas laissé de commentaire.Jennie D.