Carver creek pickup has been extraordinary both times we have used them! I wouldn't change anything they do! The best customer service I have had!!!
Jennifer D
Customer Reviews for Carver Creek Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The U-Haul that was assigned to me, was parked in the most complicated way for a 26 ft. It was a puzzle getting out, Also, the directions through the app to access the key did not tell me the key was in the back of the truck so I was there for almost an hour trying to talk to representatives to figure out such a simple thing. The app told me the key was in box 2 but the combination didn't work. The key ended up being in the back of the U-Haul that was assigned to me. "12hours later" I finally obtained it.
Devin VFill the DAM tank mor than a 1/4 of a tank. And if you don't have the equipment requested tell the LENDER. No dolly or furniture cart.
Phillip BThat truck was near end of life 190040 miles on it. 13 gallons of gas to go 68 miles. This is not caver creek fault .
William AProfessional and assisted with hooking up the equipment
Donald Wexcellent staff.
Tim LThe after-hours pick-up process was frustrating. I got to the location on time but it took over 30 minutes to get the app to work properly and also needed a reference called to confirm my identity. The first time the call went through, nobody was on the other end so I had to use a different contact the second time, not allowed to use the same phone number and contact name twice. The truck I picked up had a quarter tank of gas. I filled it up and ended up making only two trips for my move with a total of about 99 miles driven. So the tank ended up with 3/4 leftover. I returned the truck a day early and with a half tank more than I received it but wasn't given credit for the extra gas.
Benjamin WNothing I can think of going to use them again real soon great experience very easy to work with.
Dale WExpected to be met; on-line return process went very well.
Laura AFast easy pick up
Robert DI had a great experience with this location. I appreciate the professionalism and convenience they provided.
Brenn SSelf checkin was very glitchy and difficult. I don't recommend using this feature and work with a person for this process.
David TGREAT AND EASY PICK-UP PROCESS
JASON FGreat communication! Truck was clean and ready to go!
Leslie RCarver creek was helpful in getting us on the road and fixing the major screw up caused by u haul. I wish there was a survey for U Haul along with this survey so I can explain. You have my email please feel free to email me directly if you want to hear how I feel about the company.
philip cThe process was simple and smooth until the return. There were many unexpected steps involved in returning the vehicle that were complicated on an older phone. Also there was no one at the drop off location despite the hours indicating that it would be open and therefore no one was available for assistance in the return process.
SARAH KChanged my location last minute to an hour away from me and offered no discount for the extra gas and time I had to spend to get there.
Timothy S