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JAIME T.
Customer Reviews for Catch All Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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ROBERT S.I went to three locations while attempting to drop off this trailer. I was initially surprised to learn of a $320 additional fee to drop the trailer in Fort Collins, but the attendant told me I could probably find a less expensive place to drop the trailer if they needed one, but I needed to call U-haul to find out. I called, and was told that I could drop in Loveland for a less expensive fee, but when I tried to return the trailer there the fee was the same, so I called again, and was told I could drop at another location in South Loveland, but when I returned there the fee was still over $300.
TROY K.Bob called me to let me know he had a trailer ready to go for me. He helped me figure out UHUALs reservations mess and made our day!! Thank you Catch All Storage!!! Recommend this place all day long.
MARCEL M.Little to improve; Bob was cordial, professional, and a pleasure to deal with. We really liked him and would recommend his business to all in need. We felt blessed, everything was perfect.
Chris L.I am extremely satisfied with my experience at this location. The man who helped me was just waking up and let me know very politely. He explained everything to me, encouraged me to get insurance (!! Thank you sir!!), and was very helpful in answering my questions. I was only charged a couple dollars more than agreed upon, which was because I did go a few miles over what I originally put on the paper work. Everything was honest on my statement and I was not over charged. I will use this company again if I ever need it!
Tori T.The uhaul location is fine, but the uhaul experience is horrible. We use uhaul frequently for our business, and we constantly have to recheck reservations because the website is wrong. The website is often wrong about equipment being at certain locations. We have installers that drive the equipment with the reservations being made from the office, and this seems to create confusion with the current app process and our employees are left stuck with no vehicle and no one available to speak to for hours!
kellan S.Excellent service à la clientèle
PATRICIA S.We were kept up to Dante on when our unit was being returned and ready for our use. Trailer was clean and ready to go when we arrived.
GARY W.Again, it was a service with a personal, caring touch. Merci.
Dawn G.Very easy to find, lots of parking and truck was parked close by and was ready to be used, keys were easy to gain access to and 24/7 was a little difficult but we got it. Location called to confirm reservation and was helpful in giving information as well.
Andrew L.They don't have an office at this location, so the drop-off date was incorrect on my receipt, because no one was able to assist me on the day I dropped my uhaul off.
Mya G.The site manager was helpful and thoroughly looked over the truck. I brought it in clean but he didn't offer any of the $25 refund.
Michael F.Great service!
VANESSA K.He helped me more then any other uhual company his name was BOB!
Abbagail C.Excellent!
Ryan M.The rental i aas looking for was available, the person at the front deak was very nice
Raul E.I got a different pickup AND drop off location than what was selected when I signed up. They didn't have the appliance dolly I paid for. The whole experience was disappointing because BOTH locations were further away and also I really needed a dolly. If there is any other options for the future as far as rental companies I will go to a different rental company.
BRIAN G.This place and the people a nice to deal with - this is the second time I have rented with Catch All Mini Storage and when I rent again I will go through this place again. Merci
SCOTTIE E.Really appreciated the staff being so friendly and willing to work with me
DOMINICK Y.Wonderful customer service! Not a thing to improve.
WILLIAM W.This location is a model for what a Uhaul business should be.
Kevin T.Nothing else needed. Very satisfied.
DON R.This is my new favorite Uhaul and self storage facility. The layout of this location is excellent. There is ample room to maneuver the moving trucks. The grounds are very clean and tidy. The staff is very helpful and friendly. I can't think of how you could improve it.
Kevin T.You charged me 4 days for a two day rental. If it is a flat fee no point charging by the day except screw the renter
ROBERT M.Friendly guys that were very helpful.
RICHARD M.Nothing to do with either rental location, but I simply wanted to rent a trailer for a WEEK, and return it to the same location. I wasn't moving, but going on vacation, and needed the additional space. Uhaul made me jump through hoops, and made it as difficult as possible to simply accomplish the task of renting a trailer for a week.
Tom R.I have an android phone (Galaxy S9), and when checking in after hours, the app had difficulty loading the pictures for check out. I never did get it to load the location picture and finally just gave up after 15 minutes. Maybe look into modifying those pieces of the program. Maybe I'm the only one with issues.
Walter N.My reservation was changed from my originally booked location to this location at the last minute.
ANDREW N.Very nice gentleman that gave great customer experience
Nate P.Very helpful - good service.
Gary E.Agent was friendly and helpful.
Tim R.Not sure, everything was great!!!!
MATTHEW W.Great experience. The gentleman I dealt with was very nice. The trailer was perfect for my need. I appreciate the long tongue for hookup/backing.
JAMES D.Be open on Sunday
Harlan K.Its where my storage unit is, the people are very friendly
ZAKIA S.Just keep up the good work! I've used both locations in Loveland Colorado and I would give each one a 5 star ratingðŸ'
DOUGLAS S.Attitude and attention to customers need for detail. Review form with customer until acceptable. Bob was not concerned about damaged equipment or our concern with it. Asked for car dolly protection and he stated dont worry about it.
JENNIFER C.Great experience!
RACHEL R.Equipment was immaculate. Staff was knowledgeable and friendly. Great experience!
Kevin T.It took me an hour to access the keys for the truck. When I got the truck home and opened up the back, the dolly, furniture mover and blankets were missing. We had to load up what we could without the necessary tools that I'd reserved and paid for. The office is located in a dead spot for wi-fi or internet access. I wasn't able to upload a photo of the odometer at pick-up, which was higher than the app showed it should be. There was a rip in the driver's seat that I was unable to report when I picked up the vehicle. The hours of operation are a challenge for anyone who wants to pick up after 4pm - they're closed. There is no emergency number to call listed on the door or window. The number shown in the app would not even ring - it would just disconnect. This was an extremely challenging experience. I doubt I'll ever reserve a vehicle from this location ever again.
Marie A.Nothing service was outstanding great place
Lonia K.you can provide the trailer that the customer needs. Maybe U-Haul should try to relocate trailer for better customer satification.
Billy C.Drop off was a breeze!
Helen F.The 5x9 trailer I rented was really dirty. The trailer looked like it was driven on a dirt road for miles and not washed off. The fenders on the trailer were also damaged but marked with an X. The guy who helped me was also very rude and not helpful
STEVEN D.Very nice, clean and helpful. Thank you 😊
JANE H.The owner and Bob were awesome and made me feel very welcome to my new home. Thank you guys.
Ben M.When I left the location, I was told my gas was exactly where it was when I rented the truck. It was actually a little over where I started. When I got home and received my email receipt, I had been charged for two gallons of gas. I had to call the haul number to get this resolved. Very, very unprofessional and actually crooked!
BRUCE C.Very friendly staff.
DEBORAH M.Nothing complicated. Always a good and fast service.
IGOR G.Great customer service and friendly staff.
BRIAN I.