Customer Reviews for Catch All Mini Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Hey, I was dealing with Dave and he was great. Quick with the paperwork, got the trailer hitched to my SUV, and got me on my way in about 15 minutes. Will definitely be a returning customer and recommend to friends.

Évaluation :

5

Very friendly, and helpful service. I rent trailers quite often for my business (25-30 times per yr). I will definitely be back. Please Support these kind people.

Évaluation :

5

Great experience

Évaluation :

1

At pick up the gentleman refused to wear a mask. Upon return was charged a cleaning fee for dust left in a open utility trailer. Called to dispute and was told to eff off and was hung up on. Rude!

Évaluation :

5

Very friendly, helpful staff.

Évaluation :

2

Uhaul in general has gone so down hill and their summer service is awful. I got a call the night before saying sorry, we don't have that equipment available in your city. The only response I got was we just simply let the customer know what we have or don't have. Hard to plan for a move when this company can't promise anything. Also no attempt at compensation for it.

Évaluation :

5

Aucun

Évaluation :

3

That guy that check us in was borderline rude. He made it obvious that he had issues with my african american boyfriend. we waited 15 mins for him to appear and when he did get up front he was very abrupt. like I said borderline ride but obviously racist.

Évaluation :

2

The place is older and even though it was pretty much closing time they barrelled through helping everyone with no attitude so, props for that. The guy didnt wear a mask at all even though helping 3 different people in a very small office. I had to stand outside and talk holding open the door. Given this county has the highest outbreak in Colorado I shouldnt be too suprised, but was still rather jarring. It'll forever be all I ever remember about this place, the calloused ill concieted will for ones customers. If I knew for sure that i could have returned the truck to another location I would have immediately left and done so that night or next morning.

Évaluation :

5

Always a pleasure to rent from Catch All in Loveland. This was my third rental. Merci

Évaluation :

5

Bob provided excellent service.

Évaluation :

2

The gentleman who helped me on check out was cranky...not real pleasant (not just to me but also the person he was helping with uhaul questions on the phone). Also, the equipment is parked in mud. Yeah, i get it, all places have a "mud season" but I'll not go back to this place when others are much nicer.

Évaluation :

5

Great staff.

Évaluation :

5

Very helpful and friendly staff!!

Évaluation :

1

Neither counter worker had COVID mask on, which is law here in Colorado. One also joked about me wearing my mask. I told them I would rather they both be wearing masks since our county has gone to high alert with COVID cases rising. They didn't make any attempt to comply to my request. That is bullshit! I'm over 60 and don't want to be infected. Wearing a mask to help prevent spreading the virus isn't unreasonable to ask and is not that hard. The truck was just fine and did what I needed for a reasonable price. No problems there at all. Unless I know they are adhering to the precautions for keeping safe I won't use this location or recommend it to anyone.

Évaluation :

5

Extremely helpful Manager who heard I was on a tight schedule and jumped in to help.

Évaluation :

5

Outstanding customer service!

Évaluation :

5

Friendly, speedy service.

Évaluation :

5

Awesome customer service. I was taken care of very well.

Évaluation :

5

The computer system was running very slow, but Dave took care of getting us on the road in timely fashion.

Évaluation :

5

Awesome customer service

Évaluation :

5

The personnel at the Loveland Location were especially helpful. I would absolutely recommend them to anyone looking to use a U Haul. Good people with good business ethics!! Thanks.

Évaluation :

5

Very professional had everything taken care of in a short period of time!

Évaluation :

4

Good folks. Easy to work with.

Évaluation :

1

UHaul sent multiple messages, I must wear a mask (which I always do) It was needed for the safety of the staff. I went in to the office, neither staff member wore a mask. One of the guys kept getting in my personal space, and definitely did not stay 6 feet apart. He was overly flirtatious. it was uncomfortable. He said, oh, your mask is so becoming. I had on a white surgical mask. If you're not going to wear a mask, at least stay 6 feet away. Don't make snide remarks about mine. I will never go back - and, I have other issues with UHaul - I was supposed to pick up in Boulder - I reserved this 3 weeks ahead of time. 2,5 hours before I was to pick it up, they changed the location by 35 miles. It was very stressful and inconvenient.

Évaluation :

5

The location was excellent but uhaul experience was horrible. 1 day before moving uhaul moved my pickup time by 1,5 hrs causing me to reschedule movers. Then when I arrived at my 1st pickup location the truck wasn't there. Then literally at my scheduled pickup time uhaul texts me to drive 30 mins away to pickup a truck thus causing me to have to reschedule movers on both ends of my move and gave me a whopping 50 $back and 20 additional miles when the costs to me due to uhaul ran me 200 $over. So location was excellent, uhaul was not

Évaluation :

5

Very friendly and helpful!

Évaluation :

5

Nothing awesome place

Évaluation :

5

The gentleman behind the desk was extremely helpful and polite. I will be coming back to this location because of him.

Évaluation :

5

Super folks!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Bob Bailey was amazingly friendly and beyond helpful throughout the process of picking up the trailer. Bob was very kind and attached the trailer to my truck and made sure I knew exactly what to do once I got to my vehicle. I was very confident after working with Bob and I am very thankful I was able to work with him. What a guy!

Évaluation :

5

Gentleman behind the counter was excellent, kind, professional and very helpful!

Évaluation :

1

Worse experience I've ever had. On arrival the clerk Bob ordered me and my elderly father to move the appliance dolly and the 12 furniture pads. Bob didn't even count the number of mattress pads. We paid over 927 $to rent the truck and that's the customer service we received? What a joke.

Évaluation :

4

Have a truck available when it is supposed to be. Not be rude on phone when calling to say we can't get our truck at the time reserved. We were supposed to have a truck at 8am, then called and told noon. We arrived just before noon and waited in parking lot until 230 for the previous renters to return truck which was given to us hastily so wasn't cleaned out but we were so far behind in our move we needed it.

Évaluation :

5

Everything was great. Customer service was excellent!

Évaluation :

5

Great customer service!! Very friendly!!

Évaluation :

5

Great people! Great truck! People very friendly and answered my questions. Highly recommend this location!

Évaluation :

4

The guy who works at the desk here is the only competent person I worked with through the whole process, and he doesn't even work for uhaul.

Évaluation :

3

The staff member who greeted me was not wearing a mask.

Évaluation :

5

The two men we interacted with were helpful, knew what they were doing and went out of their way to help us. It was like dealing with family. .

Évaluation :

1

Rental facility didn't have mask on. Requested emergency contact information for a trailer rental after pre check in. Didn't allow rental without emergency contact contact. Advised employees that my contact was working and unavailable. Nowhere on website did an emergency contact requirements. Totally ridiculous. HORRIBLE EXPERIENCE!

Évaluation :

5

Great service, but 600 miles in to our move the check engine light came on and the AC stopped working

Évaluation :

3

Drop off location was not open but easy to find.

Évaluation :

2

Even I had an 8am pickup time scheduled, Uhaul overbooked the Denver area and I didn't get my truck until 230pm that day. I had to cancel all of my help and didn't get done loading until 830pm that evening. I had to be back at work Mon morning, so I ended up leaving out from Greeley,CO at 8am and had to drive 17hours straight to get back to Milwaukee to be on time the next morning.

Évaluation :

5

Great customer service, friendly and helpful...wouldn't change a thing

Évaluation :

5

Excellent Customer Service, prompt, truck ready when I was, no hassle, very efficient and polite, all around excellent experience, 5 stars for this site.