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JOHN NICK F.
Customer Reviews for Catch All Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice gentleman that gave great customer experience
Nate P.Very helpful - good service.
Gary E.Agent was friendly and helpful.
Tim R.Not sure, everything was great!!!!
MATTHEW W.Great experience. The gentleman I dealt with was very nice. The trailer was perfect for my need. I appreciate the long tongue for hookup/backing.
JAMES D.Be open on Sunday
Harlan K.Its where my storage unit is, the people are very friendly
ZAKIA S.Just keep up the good work! I've used both locations in Loveland Colorado and I would give each one a 5 star ratingðŸ'
DOUGLAS S.Attitude and attention to customers need for detail. Review form with customer until acceptable. Bob was not concerned about damaged equipment or our concern with it. Asked for car dolly protection and he stated dont worry about it.
JENNIFER C.Great experience!
RACHEL R.Equipment was immaculate. Staff was knowledgeable and friendly. Great experience!
Kevin T.It took me an hour to access the keys for the truck. When I got the truck home and opened up the back, the dolly, furniture mover and blankets were missing. We had to load up what we could without the necessary tools that I'd reserved and paid for. The office is located in a dead spot for wi-fi or internet access. I wasn't able to upload a photo of the odometer at pick-up, which was higher than the app showed it should be. There was a rip in the driver's seat that I was unable to report when I picked up the vehicle. The hours of operation are a challenge for anyone who wants to pick up after 4pm - they're closed. There is no emergency number to call listed on the door or window. The number shown in the app would not even ring - it would just disconnect. This was an extremely challenging experience. I doubt I'll ever reserve a vehicle from this location ever again.
Marie A.Nothing service was outstanding great place
Lonia K.you can provide the trailer that the customer needs. Maybe U-Haul should try to relocate trailer for better customer satification.
Billy C.Drop off was a breeze!
Helen F.The 5x9 trailer I rented was really dirty. The trailer looked like it was driven on a dirt road for miles and not washed off. The fenders on the trailer were also damaged but marked with an X. The guy who helped me was also very rude and not helpful
STEVEN D.Very nice, clean and helpful. Thank you 😊
JANE H.The owner and Bob were awesome and made me feel very welcome to my new home. Thank you guys.
Ben M.When I left the location, I was told my gas was exactly where it was when I rented the truck. It was actually a little over where I started. When I got home and received my email receipt, I had been charged for two gallons of gas. I had to call the haul number to get this resolved. Very, very unprofessional and actually crooked!
BRUCE C.Very friendly staff.
DEBORAH M.Nothing complicated. Always a good and fast service.
IGOR G.Great customer service and friendly staff.
BRIAN I.We were not told on pick-up that the furniture blankets needed to be returned folded up. The person at U-haul was very rude about this situation. We folded the blankets up at drop off.
Beverly M.I had a blowout on the inside wheel of a duel tire axle. It would have been better if the defective tire was discovered before it blew on me.
KEITH M.None at this time
Jeffrey J.The customer service representative was not wearing a mask when we picked up and dropped off the truck. Since Colorado has a mandated mask order in affect, I found it unacceptable that an employee for the storage space/u-haul rental was not wearing one. They evidently do not care for the safety of their customers
Russell R.Hey, I was dealing with Dave and he was great. Quick with the paperwork, got the trailer hitched to my SUV, and got me on my way in about 15 minutes. Will definitely be a returning customer and recommend to friends.
WALTER P.Very friendly, and helpful service. I rent trailers quite often for my business (25-30 times per yr). I will definitely be back. Please Support these kind people.
David L.Great experience
SUSAN C.At pick up the gentleman refused to wear a mask. Upon return was charged a cleaning fee for dust left in a open utility trailer. Called to dispute and was told to eff off and was hung up on. Rude!
Chris L.Very friendly, helpful staff.
Mark Y.Uhaul in general has gone so down hill and their summer service is awful. I got a call the night before saying sorry, we don't have that equipment available in your city. The only response I got was we just simply let the customer know what we have or don't have. Hard to plan for a move when this company can't promise anything. Also no attempt at compensation for it.
Benjamin P.Aucun
Greg B.That guy that check us in was borderline rude. He made it obvious that he had issues with my african american boyfriend. we waited 15 mins for him to appear and when he did get up front he was very abrupt. like I said borderline ride but obviously racist.
ANDREA G.The place is older and even though it was pretty much closing time they barrelled through helping everyone with no attitude so, props for that. The guy didnt wear a mask at all even though helping 3 different people in a very small office. I had to stand outside and talk holding open the door. Given this county has the highest outbreak in Colorado I shouldnt be too suprised, but was still rather jarring. It'll forever be all I ever remember about this place, the calloused ill concieted will for ones customers. If I knew for sure that i could have returned the truck to another location I would have immediately left and done so that night or next morning.
David L.Always a pleasure to rent from Catch All in Loveland. This was my third rental. Merci
ALYSSA K.Bob provided excellent service.
PAMELA K.The gentleman who helped me on check out was cranky...not real pleasant (not just to me but also the person he was helping with uhaul questions on the phone). Also, the equipment is parked in mud. Yeah, i get it, all places have a "mud season" but I'll not go back to this place when others are much nicer.
Milan L.Great staff.
DANIEL B.Very helpful and friendly staff!!
JAMES D.Neither counter worker had COVID mask on, which is law here in Colorado. One also joked about me wearing my mask. I told them I would rather they both be wearing masks since our county has gone to high alert with COVID cases rising. They didn't make any attempt to comply to my request. That is bullshit! I'm over 60 and don't want to be infected. Wearing a mask to help prevent spreading the virus isn't unreasonable to ask and is not that hard. The truck was just fine and did what I needed for a reasonable price. No problems there at all. Unless I know they are adhering to the precautions for keeping safe I won't use this location or recommend it to anyone.
Jeffrey N.Extremely helpful Manager who heard I was on a tight schedule and jumped in to help.
Daryl L.Outstanding customer service!
MARK W.Friendly, speedy service.
STEPHEN M.Awesome customer service. I was taken care of very well.
JAMES B.The computer system was running very slow, but Dave took care of getting us on the road in timely fashion.
Thomas D.Awesome customer service
Scott P.