Le client n'a pas laissé de commentaire.
Jeffrey H
Customer Reviews for Catch All Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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when the trailer was picked up and lights connected the trailer left turn signal did not work - the employee that hooked up the trailer told me it was a left turn signal fuse in the tow vehicle and to go to an auto parts store and have them replace the fuse - no other troubleshooting was done - i went to an auto parts store they did not find any problem fuses - i went home tested the electrical tow connections on the tow vehicle and they functioned properly - i cleaned the electrical turn signal connections on the trailer and the trailer turn signal worked - seems to me more troubleshooting of the turn signal issue was warranted at the uhaul location
WILLIAM FWhen people reserve a unit be it truck or trailer! Please !! It's a reservation that means it's there on the day that you reserve it not maybe if it gets there but a reservation is for it to be there. If you need to buy more units, please buy more or don't reserve the unit. thank you the man that runs this U-Haul is excellent. This time the trailer was maintained and clean, but it had previous damage on the fender, but should be fixed down the road with your equipment broken
CRAIG BDropped off truck and car hauler, great customer service. It took less than 5 minutes and after such a long drive and after unloading the uhaul truck, it sure was nice to be in and out so quickly.
Sandra WVery friendly and helpful service.
RANDY PWe’ve used this location before and have always had excellent service.
Stephanie SSuper nice guys running the place! Clean facility and eazy access off 2 major highways!
George HWhen I have a choice I only rent from this location. The owner is honest and fair.
Curtis OThe owner of this location is very friendly and fair.
CURTIS OIt's like the employees at this location are very reputable and professional
Kym BBob is amazing and super helpful
Chanda VI didn't meet someone this trip but the people I interacted with there in the past were terrific every time
James BThe process to reserve, pickup, and dropoff was easy. Great location with helpful staff.
Lisa HGreat customer service!
Brent AThe old guy at the building I went to is horrible and extremely delusional and disrespectful
Owen GVery friendly and helpful. My go-to place for uhaul rentals now!
Phillip GVery friendly and knowledgeable people. Equipment was ready and well maintained. Return was a breeze.
Lance MYou did good. It's too bad they can't change the company colors. Orange is just too bland. JMO
Darin WI made reservation for northern Ft. Collins. My reservation location got changed 3 times and I ended up picking upin south Loveland, later than I wanted to. That was extra mileage and gas for me.
Monika SNeed locks for the small trailer hitches
Gary EGreat unit
LARRY CThe drop off place was great with outstanding service. Merci
Jack CGreat driving experience across 1 300 miles of middle America.
Nicholas MVery friendly and helpful staff!
Patrick DGreat customer service and attitude. Great place
LEWIS WPicking up the truck using the App was painful. Poor cell service in the area made it more difficult. Once I did the multiple tasks to get the code to the lock box, it did not load the code and I had to call customer service for the code. Then one headlight was out on the truck and of course we didn't know until dark. Returning the truck via the app was more painful than picking it up. Multiple pictures had to be taken by cell phone and I had to wait for them to load via poor cell service and it was about 20 degrees outside and very dark to take the pics. I will not rent from U-Haul again
JENNIFER Mnothing
Johnny KNice and clean location Representative very polite and positive attitude.
Livio SGreat location
Rigo RThese people are the best!!!
Rochelle DFor me pick up and drop off was a little time consuming, however overall very convenient. I would definately be a returning customer.
William TService manager was on the spot, helped to unhook trailer and spot it and immediately texted my receipt to my email address. Super guy!!
Robert HThe man that helped us get our U-Haul checked out was so kind and informative. He made the experience so easy!
Devon HWas higher then expected. One day had truck for 2 hrs
Charles RGetting to This location was quite an endeavor. Until I met Bob at my final destination, I was ready to spin the reviews away from UHAUL. I am sorry to say, it was not a pleasant experience. My first try at securing a rental was on a Thursday evening. This was the closest to my home. The service man there said they do not carry what I was looking for. He told me to go to a different, larger location, they have plenty of vans and pickups. I asked if I could go during my lunch hour the next day and still not be in jeopardy of them not having one. He assured me that it was not going to be a problem. The next day, I fought traffic and used my lunch break to go where I was told to go. Once there, the woman just about laughed in my face. "Oh honey, it's the end of the month, we don't have any for this weekend. NO" Really? How patronizing. When I then asked if she knew of a location that might, she told me to call 1-800 Go UHAUL. How frustrating to fight the traffic from all the construction in our town, miss lunch, used a bunch of gas, etc. for nothing but to be treated like that. I called the corporation. That person said that the location I was advised to go to the first time and JUST LEFT...well, they have a van. The woman who laughed at me had a van. I wanted to scream. Now, mind you all the while, I kept getting pushed into downloading the app if I wanted quick service and it can take care of my needs completely and fast. Over and over this was pushed. I told the corporation woman that that location told me they didn't have anything for me. She was surprised and then made up something to cover for her. I would not go back to where I obviously was not wanted. I asked corporation to find me something else nearby. This was when we secured the place in Loveland it was further for me, but I gave my cc number anyway. She made the reservation for me on the phone. I received my email confirmation within minutes. The next morning, the day of the rental I downloaded the app. WHAT A MISTAKE> I could not for the life of me get that to work clean and quick. It was anything but quick and easy. It was 2 1/2 hours later and two phone calls to get to someone that finally said, let's just go through the website. What? I was aggravated with the company; it wasted my time when I really didn't have any to lose and made the whole process long and tiring. When I finally went to pick up the van, I was met with someone that listened to what I was going through. He explained some things and was actually helpful. I am glad I ended up at that location to give them the business. It did end up being much more expensive than I was expecting. After filling the van back up at $4,03 a gallon, I couldn't believe I was paying for almost $150 total for this trip. I really wished more than ever that I knew of someone with a truck to help me get the desk and table to Livermore. Men have that convenience all over us single woman. Anyway, it is done, and I appreciate the opportunity to speak my peace. Merci.
Kathy VExcellent customer service and beyond from the uhaul associate who helped me with my rental in its entirety. Merci!
ILEANA BGreat customer service & easy to pick up & drop off. Had everything I needed
WHITNEY SThe gentleman at the counter was incredibly nice and helpful :-) I believe his name is David
Dominick YBien
Anthony OGreat guy
keith bThe guy who ran the place was very nice and super helpful! Great experience! Very very easy!
Henry MVery easy!!
Steven VThe folks at this location are very helpful and make the process super easy and fast.
Sean BWent well
Nathan OBob was very pleasant and helpful. It was definitely the easiest move I've ever had!
Gianna CThey're the best!
Helen WThey were open ready for me and was a very quick turnaround.
Clarissa MExcellent service à la clientèle
Michael HThe owner was awesome however the trailer was not as described. My electric vehicle is 40" wide and according to the website should have fit on the trailer. It did not fit and I was denied a refund.
Kayla Caccept cash for the difference when the first bill quotes what it cost to pick up, then they cahrge in advance another 100 dollars for miles...but will not accept cash only card
chris g