Everything was great, friendly service, clean uhaul truck
ELVIRA M
Customer Reviews for Cattleman Western Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I think you've got it all covered. Service and employees at the store were excellent+. truck was perfect.
MICHAEL HU-Haul has major work to be done in the customer service area. The policy of reserving a trailer then not having it available is ridiculous. I am extremely let down on this whole process.
MARGARET DFriendly and helpful employees
RICHARD LActually I was impressed with the young man who took the time and effort making my reservation and helping me set up a pickup and drop off to a different location. He is certainly a valuable employee and should be rewarded as such.
LEON WThey were all really nice. I would have liked to receive a credit for returning the truck back with moe gas than I started. That's my only issue.
Krystal SIf ever I need A-Haul I will definitely rent from you guys again 👍🏻
BILL RThis location was the best experience I’ve ever had renting a uhaul best help ever
Katherine BKeep the great customer service
Rebecca HTruck was not operating very well. Had maintenance issues. Battery died twice. Wouldn't go in reverse at one point. Dangerous equipment
Perla EALL the employees at this facility were very nice and helpful! I will definitely be renting from them again.
Kelly DGood Customer Service.
Michael MI love that they are so helpful and friendly! Will always use this location.
SHANNON WI was billed for a second day, I brought the trailer back within 25 hours, I was an hour late waiting on weather, should have returned the trailer back on time and had the associate come out and disconnect the trailer during the thunderstorm, going to Home Depot or Lowe's in the future, see ya
Thomas QWrong location posted on the Uhual apps so be careful when pressing the location. One of the clerk was unpleasant and transaction took 20-25 minutes. Rolled eyes to us and insisted to return the truck to their location which I told her not gonna happen because I chose the drop off location near me during my reservation but change it anyway because she felt untitled. Over all experience: poor
Cirilo AVery nice helpful
Paulisha JEveryone was fabulous 🤩🤩 Super Stars 🌟🌟🌟
Schkun HVery friendly
Christopher ENice and very accommodating frndly people…
ari sThe people at the store were horrible. Tried accusing me of not returning truck with correct amount of gas
Mike DMy experience was excellent and good service.
Rosa ISuper SWEET staff and the lot was HUGE!
Johnathan EAll good
Jesus REveryone was very knowledgeable and helpful.
valline wOn both ends the app on their phone seemed to be slow, both commented.
Patrick PFriendly, unhurried staff. I’ll be back
JEFF GAnd tires one went flat and the app is not very user friendly
David SCody and Pam where great
David SDoor to the passages side hard to close needed to be pushed hard. Driver side door window hard to roll down. Pressure needed to roll down.
Mauricio RNo improvement needed
Scott SWe ordered and already paid for furniture pads and never received. We were told to let you know at drop off and would be credited. We still have not received a refund:( also truck share app does not work like or look like the instructional video we watched. We had a very difficult time picking up before opening hours.
Denny CThis comment is not regarding the location, but about Uhaul policy as is. Is not fair to the customer that we should pay in case we deliver the gas tank lower than we received, but we won't be refunded if the gas tank is filled above of what we received, it is a shady scheme to add on the contract the number of gallons of the tank and in reality the tank be smaller so us customers fill more than what we got the truck with. and if we were to spend the gas we overfilled we pay more for the extra miles we used the truck, this cannot be called anything other than a scheme. I will most certainly not be using Uhaul services again.
Adaliane OGreat experience renting from this location
TOM QExcellent staff and great customer service. Very friendly and knowledgeable.
Roy KDid not get furniture dollies or blankets with my order. The truck was clean but the A/C did not work.
Craig WGive refunds from deposits back quicker. You take the money out real quick but delay once rental is returned
Shari BThey staff at Cattlemen's in Alvin were excellent! They were so professional and helpful when I had some issues being able to complete my move and needed to extend the return date/time of my UHaul rental. I will be using them again and referring others to their business. Thank you Cattlemen's staff! Amy Yount
Amy YPersonnel were helpful. I came in to drop off a truck. The record is not quite updated yet. She made a phone call to get the pertinent record updated and closed my rental agreement.
Louie DGas was not at said meter when picked up. Brought it back at same level as it was when we picked it up and was told it needed to be at 7/8 which it wasn't at that 7/8 when picked up. Took it to get filled at 7/8 which was only 2 gallon difference. also, was not informed about being charged for blankets & Dolly usage.
Maria PThanks to the great people at this location for assisting me on my drop-off snafu. I was under a time crunch and the assigned location was totally behind a fence. I drove to the other location, Cattlmen's, after a very long, hot drive and asked if I could arrange to leave it at their location. They were able to call Uhaul and have them transfer the unit to them so I could be on my way. GREAT JOB CATTLEMEN'S!!!
laura cExceptionally friendly staff and good selection of equipment. Will definitely recommend to friends.
Ronald RThe young lady that checked me in was great. Oh and when turning in the unit the young lady that checked me out was nice and respectful. Great experience. I would definitely recommend a friend. Thank you, Carlos Carrillo
CARLOS CGreat friendly people, clean reliable truck.
JASON T