Have a full tank of gas in the vehicle.
CHARLES EARL W.
Customer Reviews for Cattleman Western Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience with scheduling and customer service
JANET PAULINE S.Great experience, wouldn't change a thing!
Taylor W.Make sure ‘24hr rental' is noted on reservation. When I arrived and attempted to pick-up before the location opened, I was not able to. Had to call because the 24hr was not added during reservation, when it should have been. Otherwise EXCELLENT and very accommodating! Everyone is friendly and professional! Would definitely go back!
Princess J.I selected to do the pickup online but still had to go inside too retrieve keys. If I had known I had to go inside anyway I would have just done the whole process inside
Katherine L.No problems. All good.
Steven S.Walk around truck noticing damage. Sweeping out back of truck as well as cleaning the inside of the cab.
BRIAN G.quick and easy...
MICHAEL M.Merci.
Kenneth T.Did not have the appliance dolly I had reserved. I ended up having to go to another location to pick one up.
Michele S.Uhual really needs to repair the tire sensor, light on the entire time. And engine service light came on also.
Tammy C.Fast, easy, and affordable. I would highly recommend.
JOHN R.I did NOT return it to KARGO RC S ANTONIO,,I RETURNED IT TO UHAUL IN HELOTES,TX..Great service
ARMANDO S.Keep doing what you are doing- excellent customer service
James P.Everything went well THanks
ROBERT S.Friendly and helpful staff, I will be back when we need another truck.
CHRISTOPHER C.The staff was very nice but the truck was very old. The passenger door barely closed. You could tell it had been in an accident.
Julie N.I would like let everyone know that the young lady that was there was very professional and extremely pleasant to work with. Will go there again when I need anything else/
kirby M.Nothing. Everything went smoothly and worry free. Honestly the staff at Cattleman western store in Alvin were the friendliest , knowledgeable staff I have had the pleasure doing business with. I fully will recommend this business in the future to anyone who needs Thai service. Thanks
Ismael M.Great experience...quick and easy
Steven M.Staff was young and well knowledgeable, extremely respectful and helpful.
MARIO M.All was great
JAMES EMMITT III C.Nothing I can think of
DERECK D.These guys are great. I would recommend to anyone and I have rented from there twice in the last two weeks.
THOMAS N.Nothing to do with this location, but more to do with the customer service/roadside assistance number. Wait time was always 15-20 minutes to get ahold of a representative, sitting on hold that entire time. Once I reached someone, they had to put me on hold to help me out. I have no problem with holding for that, but when I get hung up on I have to start all over with the 15-20 minute hold time again! I think that needs to improve, especially for a roadside assistance issue.
CORY WREY M.Thank you for making my move quick, easy and painless!! Best experience at a U-Haul location, I've had!!
CHARLES L.Owner was extremely nice
JARIN C.Diff experience but much smaller operation than the Ohio group.
rick B.They do NOT know the prices. I was miss quoted and therefor taken advantage of! I am NOT happy!
James S.Ils ont fait du beau travail
BRANDON M.Your software is horrid. I was charged for 5 days for a 2 day rental. I couldn't book online.
Brandon G.the owner ladies were so helpful and friendly
Virmel S.My wife had to return the trailer. She unhooked the chains, electrical, and lowered the "stand". When she went to unscrew the ball connection she didn't have enough strength to hold down the tab and rotate the handle all the way to completely unhitch the ball. Probably had the trailer lifted a little to high. She went in and asked for help. Apparently a man went out there and unscrewed the trailer hitch. When I got the final bill I was charged an extra 10 $with 1 $tax on that, for a total of 11 $to "detach" the trailer. Its one thing to actually do all the work to unhitch the trailer, but to charge 11 $for something that probably took 2 min is ridiculous. I would have been fine if she would have walked in and said "Im here, please unhook the trailer," but I know she did most of the work. 5 $would have been to much but that would have been more acceptable. I will not be using this location again. I have NEVER been charged a ridiculous fee like this before from u haul and I certainly hope it never happens again.
Lance B.Process was as easy as can be. Picking up the trailer was quick and easy. Great trailer design, actually would be interested in purchasing one like this if they are available to buy. Returning was fast. Pulled up, checked in, they unhooked me and away I went. Would rent from this location again!
Trent B.The owner is so friendly and nice. I will recommend this location to anyone needing a uhaul. He deserves a letter from you! He's awesome!
robert S.We were told we could drop the trailer in OKC. I thought it would be a reasonable charge but instead the charge would have been almost 500 $! That is completely unreasonable and makes me question ever renting uhaul again.
Cheryl H.The gentleman who owns the place was very helpful and kind.
Tina S.None , they were helpful and friendly , they were great they even waited for me to return the trailer after they've just closed .
DAVID F.Jeff was extremely helpful and patient, great person to work with!
James R.Ashley was the young lady that waited on me and her customer service skills were excellent. This location is easy to get to and easy to rent from.
Thomas S.Staff were friendly and professional..
Darrell B.Both of the young ladies at the store were very helpful and courteous. They went above and beyond to help me out!!!
CHRISTI G.It was ok but the young lady working was being negative about an elderly man that was there earlier who didnt understand something. It just really ticked me off. She has no respect for older generatio.
Brandy B.Nothing. I returned the trailer to this location instead of the one I had been assigned to return it to. I called and the lady at Cattleman was pleasant and helpful on the phone. Two young ladies worked to get the change in location drop off squared away. They were both just as polite, kind, and friendly as they could be.
Martha W.Inside of Uhaul was not swept or because it was out on the side of the road the dirt may have gotten inside, but it was dirty.
Minerva N.Easy process. No issues.
richard T.Everything was great; I loved the service and look forward to using you'll again.
CORNELIUS D.I was over charge on my rental from what was the internet. I was very disappointed. On the internet I was quoted 74,00 $ I was charge 113,3 but I needed the trailer on a emergency and it was the only place open.
JESUS B.Awesome customer service!!! Very informative and helpful!!!
Janet D.Location is a western clothing store, plenty of employees there to help, very friendly
Kelly R.The rental process was great. Pickup and delivery was a breeze. Jeff and Crystal was very helpful in helping us choose the right trailer. And Jeff gave thorough directions on the use of the trailer.
Sharon R.I thought UHaul locations sold hitches, but this location doesn't have hitches, so I had to go to O'Reilly's, buy a hitch & install it. Other than that, it went well.
Robert S.