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It was not very easy to see that the gas station was the drop off for the truck Also it was 1/2 hour away from our original drop off location Not convenient at all
I turned my rental truck one day early. Tuesday the 8th of December and was charged for two extra days and 80 miles more than what I returned it with. I am filing a criminal complaint because the lady refused to sign in the truck and give me a receipt.
I ordered a furniture dolly and a regular dolly to come with the truck but it never did. I called in to make sure they wouldn't charge me and they said that they wouldn't but they did charge me for both.
Easy and convenient drop off. Friendly service.
Gas pumps don't work at this location, recommend refueling somewhere else
I was charged 736.03 dollars for dropping the truck off at the wrong location even thou this was the location on the contract.
Keep these employees! They were very helpful, caring and understanding to our needs!
Nothing , yhe employee at cave creek mini mart wrre very help with issues i could not handle on my mobile device
The truck was great. It performed better on the long trip than expected. The poor rating for the location is really not due to it or the personnel there. It is because it was the only location open to which I could return the truck by the time it was due and the online system would not let them check in the truck. I had called the location the night before and confirmed that I could drop off the truck at that location. In addition, although the local staff tried, all their support contacts were not available early in the morning on a Sunday when the truck was due. I would expect that a 24/7 operation the size of U-Haul would have assistance for their field personnel 24/7. I had to just leave the truck and trust that they would take care of it. I have not seen any documentation from the dropoff. The truck was not damaged, was returned on time with 1/4+ tank of fuel, and driven less than the allowed mileage, so I do not expect any up-charges.
It was a bit hard to find as I had no idea it was going to be in a convenient store.
Location was a gas station and i had to wait 30 min while she helped everyone else and then called her daughter to come watch the store so she could walk me out to the truck. Took over 45 min just to pick it up
They did a great job! Gas station was convenient
