The mobile check-in experience was awful. I also requested a 10' truck at $19,95 per day but was told one wasn't available although they had one on the lot when we arrived so I was forced to reserve the 15' which was more expensive. The 10' didn't move from the time we picked up until we returned.Jeana B.
Customer Reviews for CCLA Perkins
(U-Haul Neighborhood Dealer)
Pour nous contacter
Baton Rouge, LA 70810
(Between Pecue Ln and Highland rd)
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- SamediDe 9 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My U Haul experience was okay. When I worked with the company/rentals I feel I went above and Beyond, maybe it was management, maybe an age difference. But, I was just handed keys, no walk through, no verifying the gas, mileage, or any damage, got in the truck to the previous customers belongings including tampons :( great availability though!!Tracey M.
Le client n'a pas laissé de commentaire.Bruce D.
Le client n'a pas laissé de commentaire.Monique A.
Very helpful and efficient representative, clean, and nice area/location.LARA E.
Le client n'a pas laissé de commentaire.MonaLisa V.
Le client n'a pas laissé de commentaire.Sharlyne V.
Le client n'a pas laissé de commentaire.Benjamin H.
It was first time for me and overall it's a nice experienceSHIVA SHANKAR P.
Le client n'a pas laissé de commentaire.Shareca B.
Easy! Great experience!DeVille S.
Le client n'a pas laissé de commentaire.John M.
Uhaul site kept showing I did not have a reservation even when I put my reservation number in. Would not work at your location for me to get truck at 8am. Luckily a lady showed up early and checked me out Still put me 45 minutes late while I was paying two helpers. Also truck only had 1/8 tank of fuel. Workers there were great but uhaul site cost me time and moneyBarry M.
Great prices. Great experienceRaymond W.
Wasn't sure where to park a 26' truck.Bridgette J.
Staff were professional and pleasant. Truck just needed power steering fluid. I'll definitely use them again.Christian F.
We were exhausted while moving & running behind schedule with two children and recovering from COVID. I only spoke with the representative over the phone (DENISE?), but she was very understanding & helped during a very stressful situation. She was amazing & so nice!Bryan S.
Le client n'a pas laissé de commentaire.Phillip S.
Sharron was Exceptional and provided the ultimate customer service. Above and beyond. Highly recommended.Mary T.
Le client n'a pas laissé de commentaire.Nathanial B.
The Service Was GreatEDITH L.
Le client n'a pas laissé de commentaire.Larry W.
Le client n'a pas laissé de commentaire.Joe H.
Le client n'a pas laissé de commentaire.John T.
Staff was friendly and very helpful!Stephen H.
Very accommodatingDEBORAH P.
The staff was very helpful and accomodatingJOHN G.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Matthew L.
had issue finding with gps. I was eventually able to locate itKizzy W.
Location was closed with no notification. There was no indication of what to do. They remotely rented me a truck when I called the 1800 number to complain. Not good customer service.Walter D.
Le client n'a pas laissé de commentaire.Kayla K.
Le client n'a pas laissé de commentaire.GARY F.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.TAMIKA L.
Le client n'a pas laissé de commentaire.DALLAS T.
The sales rep was very nice and helpful and the equipment was in good shape.RUSSELL G.
The truck that I rented blue stuff Hotstix name all over my foot ankle and leg the entire time I was driving it I almost had to pull over it was so uncomfortable and dangerous I reported it to Toya So that that truck will not go out to anyone else again until it is repaired it's very old it had tremendous high miles probably should not have been on the road at all but it really hurtCARESS B.
I had to deal with three locations . Fist one the truck was not returned broke downâ€¦..next one uhaul sent me To did not have a truck . The this location was awesome . The rep was awesome I would go backJAMES D.
Very easy return, very courteous receptionist.DWAYNE E.
Le client n'a pas laissé de commentaire.Kirt C.
Le client n'a pas laissé de commentaire.Eugene S.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.SARAH M.
Le client n'a pas laissé de commentaire.Doreen M.
Great experience!JONATHAN R.
Le client n'a pas laissé de commentaire.Brandon M.
Both of my dollys were missing.Kolbie E.
Le client n'a pas laissé de commentaire.Paul H.
Using the app to pickup and return the truck was excellent.victor A.
Le client n'a pas laissé de commentaire.Angela L.
Quick, easy and very helpful staff.JEFFREY J.
Worker at the time of pick up was rude and cursed at other customers. Worker had a heavy use of profanity out of anger.DUSTIN M.
Le client n'a pas laissé de commentaire.DAVID I.
Though this location was good and the customer service was great, I was not happy to have to drive 20+ miles when there were 2 uhaul locations less than 2 miles away from my house. My bill would of been a lot cheaper had I not have to do this. The option to pick up and drop off at another location wasn't even allowed. Outside of that, it was an easy transaction.JARED B.
Not a thing as far as I'm concerned. The lady that checked me in and out was thorough, very helpful and extremely courteous. She is an excellent person to represent your business.Harold D.
Customer Service was excellentLOVIE G.
Extremely helpful.CLAY L.
The AC in the truck was broken and there was an exhaust leak in the cab of the truck that made myself and my two boys sick. It was over 100 degrees outside, the move was miserable.Clayton K.
Returned after hours. Process worked well.Daniel D.
yall advertise that local trucks are $39 i got charged $115 and then $ 65.oo for mileage and then charged me a $3 drop off fee because said wasnt the right location and then on to of that the employee couldnt find aclose one i found it and she said it didnt matter where i dropped it off NOT HAPPY yalls SERVICE/ADVERTISING SUCKS!!!!!!!Kirby P.
The truck was still dirty on the cab but was not an issue. The cargo bay was ok, I swept the back to remove all of the dirt laying in it before returning to the location.Daniel D.
Le client n'a pas laissé de commentaire.Ta G.
Nothing wrong with location service at all. The issue is U-HAUL - The entire online interface is incredibly confusing and not user friendly. I had a confirmed reservation and was not aware that that did not actually reserve me a truck... the confirmation had no information to lead me to believe that they first had to assign me somewhere - it literally congratulated me and told me to show up at the location at the time I had picked- SHOULD have said we will update you when we have placed your order. I called about something else only to find out I did not have the truck and the customer service agent was incredibly rude. Moving is already stressful they need to do better. Absolutely terrible experience.Julia L.
Le client n'a pas laissé de commentaire.KEVIN B.
Le client n'a pas laissé de commentaire.GRADY J.
Manager of CCLA Perkins was very helpful, however clerk that assisted me at first had an attitude and was not customer friendly. She was abrupt with her answers and gave a little information as possible, she was almost rude.Herb B.
Just keep up the good work!Robert C.
Super easy and fast. No problems whatsoever. Highly recommend ??Kirk S.
Le client n'a pas laissé de commentaire.KEVIN Y.
Le client n'a pas laissé de commentaire.Brian G.
We reserved 2 dollys, there were none at pick up. They told us to come back next day. Location clerk mentioned she did not know anything about the dolly, and they only had one in location. Called CS they said we needed to rent another dolly and pay out of pocket and pick up at a location 20 minutes away.Gregory L.
Le client n'a pas laissé de commentaire.Lisa T.
Le client n'a pas laissé de commentaire.Ira R.
Worst personal attitude and customer serviceAdel C.
Le client n'a pas laissé de commentaire.Lee H.
The employee was very friendly. I did not have to ask about the process of dropping the U-Haul off as soon as I got out of the truck and walk tours the entrance she was standing right there and she immediately greeted me and started to explain the process of dropping off the U-Haul very professional.Deborah H.
People super nice. the truck inside and the rear back was very dirty. looked like the people moved landscape stuff and did not clean it up.Robyn E.
Mrs. Denise was awesome! She was very helpful! When I went in to pick up my truck the key was lost. it took 2 hours to locate it inside the back of the truck under the ramp. Mrs. Denise helped me stay positive and went above and beyond to ensure I got a rental that day. She called around to every location and even called corporate to get me assistance. I went from crying to jumping for joy when I finally got the keys. Mrs. Denise you Rock!!!!Kelly V.
I was liked to, had to use my own gas and money to go to 3 different locations to pick up what I reserved. When i got the truck it was a mess. Trash inside, items left. I had to wait even longer before they let me take the truck. I had to pay a moving company an extra 200$ for having them past the negotiated time. All because Uhaul lied about everything. A manager lied to me about blankets and customer service claimed they didn't care. I'm a disabled vet and this will be on social media with photos. No one should have to deal with this nightmare and being treated like this.Sean S.
Le client n'a pas laissé de commentaire.Cynthia K.
Le client n'a pas laissé de commentaire.Dorzanna S.
Everyone was very nice and helpful. This is the best location I ever been to. Great job everyone.Markenya K.
Ouick and easy return.JOHN A.
I was over charged $58.00. The agent told me to leave my truck and she would email me a recipe. I had to go back and check the fuel level to correct the situation.DON W.
Le client n'a pas laissé de commentaire.Trish C.
Le client n'a pas laissé de commentaire.GRETA B.
Stop recording inaccurate fuel levels! This is the third time this happened to me when using Uhaul. This was probably my last time. I had to take before and after pictures of the fuel so I would have a case. Truly disappointedMatthew H.
Le client n'a pas laissé de commentaire.Darrell D.
The vehicles cabin was a little dirty and I had to sweep out the cargo area of the truck. They also did not have a 4-wheel furniture mover. But they did substitute a 2-wheel dolly which helped.Rex E.
Le client n'a pas laissé de commentaire.Paul P.
Nothing really. Made my move very easy and the person who I dealt with was very nice.Jacob D.
Le client n'a pas laissé de commentaire.leroy C.
Le client n'a pas laissé de commentaire.JOHN M.
Start by getting a new manger at that location the manger that's is there now has a very nasty and bad attitude she gave me the wrong truck with different paper work and tried to front me with someone else uhaul because she screwed up paperwork uhaul will always lost there client with a manger like her so I will not Tell no one to come to that location again thanksBRENDA M.
Great location! Folks are always extremely courteous and very polite! We enjoy doing business with them.DERRICK C.
Le client n'a pas laissé de commentaire.nancy T.
Le client n'a pas laissé de commentaire.Paul N.