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Keith S
Customer Reviews for CDLS Mobile Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service in a perfect location.
Richard SCustomer service was great!!
Jo LVery professional and well informed and was able to answer any of my questions. Great experience and the second time I used this location
Diana WRental was quick & easy! And very pleasant to work with! Truck ran well and was very clean.
Lisa HThe woman who works at the counter is great. She has a wonderful attitude and is quite knowledgeable and intelligent. Great experience.
Lucas G👍
William WReserving online always seems to be a waste of time no matter where it is done. This location has a nice stock of available options.
kevin kWe had no interaction with anyone when we dropped off the vehicle
tom mMore lighting for pickup and dropoff at night. Was hard to locate key box and truck assigned.
David CExcellent customer service. Only pitfall was gas was lower than estimated.
KEVIN KCustomer service was excellence.
Keith SThis experience was way better than my last 4. I learned the key was NOT to use the mobile self check-in/Check-out service. The crew at CDLS is the best U-Haul rental location to deal with in the local N.E. Connecticut area.
Josh PI was charged for equipment that was requested but not provided. The truck smelled like pot.
Yvonne BI got injured loading my truck, leading to significant delays in both loading and unloading the truck. This coincided with a snowstorm in the area. Despite reaching out to them to explain this, the location insisted on charging me full price for the additional time I needed to return the truck.
Jack Flarge , open, easy parking with very visible drop box
Jennifer BThe young lady Taylor. Who works up front., did an excellent job. Was friendly knowledgeable and very accommodating.. I was upset with another U-Haul facility whom I I rent from quite often. And they did not have anybody available for 2 weeks to rent me a truck. It was very crucial for me the procure a vehicle.. she made it happen fast and with a big smile on her face. Thanks
Ray MThe pick up was confusing and all over the place, customer service was not helpful through the process and made it stressful.
Shawna MNew wiper blades! Otherwise excellent:)
Joseph NVery friendly and helpful
Barry SGreat job straightening out problems with Uhaul website as the website would not let me book a 20' or 24' from this site. Got a clean 26' truck that worked perfectly. As a retired police officer / MCSAP truck inspector it passed with flying colors (level 2)
Wayne SWas charged for protective blankets/ Pads and dolly and they were not in the vehicle. Other wise everything was great. Please reimburse my card for these items. Merci
Michael HI had to upgrade to a bigger trailer. It was no problem for them to do that.
James cWe just dropped off the vehicle the night before it was due, and didn't interact with anyone.
Alison SUhaul app pickup is horrendous. Never again.
Brandon BG
Cleve WI would definitely go back CDLS for any future need of a U-Haul . They were professional and courteous. The rental process was easy and flawless
Denise SCheck maintenance of the vehicle. It needed air in the passenger rear tire and oil. I was concerned that the vehicle would breakdown.
HENRY LThey didn't do their paperwork correctly and said I drove 362 miles when I went 28. I will never ever in my life recommend U-Haul to anyone especially the place that I rented this one from.
Ryan MNice, modern, clean, professional place
DANNY MAgent had almost no knowledge on renting pricess.
BRYAN CAppreciate their attitude and was not rude like the MA. location person. They were interested in helping unlike the guy at MA.
Margaret Dcheck in was a nightmare. radio broken and 12 volt plug.
Thomas MUnfortunately, the reservation was improperly inputted as a Sunday pickup on 6 August. The actual pickup date was 5 August, a Saturday. The dealer isn't even open on Sunday. Fortunately, I stopped in the day before and corrected the mistake. There was a convoluted process for returning the item on Monday since the dealer was unavailable after 1PM on Saturday. I was told to call the toll free number to avoid being charged an additional day rental. U-Haul should be able to remedy this circumstance as it most-likely occurs frequently. The customer shouldn't have to jump through hoops in order to avoid paying for a day they are not using the equipment just because it is a weekend day rental. Other than that, the dealer was fantastic to work with. I would definitely patronize them again. Merci.
Richard FIt held 57 on my account and said I payed for the truck and is now telling me I never payed and have to pay 60 something dollars very poor experience.
Autumn BNot sure. The employees were very helpful. We got in and out in a reasonable amount of time. I will be using them again very soon.
Wanda LVery satisfied
Gary VIn and out quickly We’ll explained
Roy GVery good van and great customer service.
susan fBest uhaul provider I have experienced in a long time. Friendly, efficient, and great fleet. Thx!
Christopher DThis location is the best one I've encountered while using uhaul,maybe other locations could learn from this one on how to be conducive to people actually wanting to use them again.Exactly how customers should be treated!
gale mGood service
Arthur HWhile I don't remember their names, the people who were in the office at this location were wonderful. They made the transaction very easy and they were so friendly.
Christine DAfter putting in all my info, including credit card and license, online to “save time at check in,” she asked for everything again when I got there.
DANNY MCustomer Service rep was not friendly. I rented a trailer for 24 hours online and was going to be charged $20 for returning it after 5:00 pm. My rental was from 7:00am to 7:00pm Know where is this explained or posted until you get to the location. Now I have to rent a trailer again. They make a big deal about signing off on accepting the condition but yet don't inspect it upon returning it. I will never rent from this location again !
douglas gNice lady at the front desk
Charles DStill ant gotten deposit back then it was mailed yet they don't have my address and know I can pick it up tomorrow then I tried to get one for tomorrow and laddie hung up know call back was also told put on a card then it had to be cash no prepaid cards nothing is what I'm told
Lawrenc MNothing very nice environment and helpful ty so much
PAUL MThere is little to no parking to leave your car when you use the van. So I'd suggest a small parking area for U-Haul customers.
Taryn TEveryone was great. Fast and easy rental
Antonio DTruck just needs to be cleaned out.
Terrance WExactly the experience that it should be
Jamie SAbsolutely would recommend them. I had an issue with the Brooklyn, CT U-Haul dealer- wouldn't honor my reservation for a trailer because I had a Ford Explorer. CDLS came through for us last minute and we're so, so grateful. Will go there from now on!!!! Brooklyn should not represent U-Haul!!
kevin SIn person customer service was very poor..
Thomas MI was charged double what the rate should have been. No explanation
Robert Li paid double because i got inaccurate information about one way vs round trip rentals!. plus i was charged $20 because i came back the next day while i had assumed it was a 24 hour rental! and finally i was given a truck with half a tank. i returned it with 3/4 of a tank. the only just way to handle this business is to deliver a vehicle to the customer fully gassed and it is then easily returne in that way
lest c