The night before I was to return my rental, I received a call from UHaul. They told me that the Burke St facility in Visalia was not accepting returns so I would have to return the truck to the facility on Mineral King Ave. I thought this was strange so I called the Burke St facility and they said they are accepting returns. I returned the truck there since it was much more convenient for me. They said it was very strange that I received the call regarding where I should return it.COLLEEN B.
Customer Reviews for Central Valley Collision Repair
(U-Haul Neighborhood Dealer)
Pour nous contacter
Visalia, CA 93292
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
- SamediDe 8 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was great. The rental was smooth and dropping off was super easy. I'll definitely come back here for my next rental. Merci!Jesus R.
Le client n'a pas laissé de commentaire.adam V.
What a great location. The attendant was awesome and helpful. The location clean and nice. The U-Haul was ready to go. This is my go to spot for U-Haul.Joel A.
Le client n'a pas laissé de commentaire.HILARIO H.
Dropped off using online system. Easy Peasy Brian A.
Le client n'a pas laissé de commentaire.Chris F.
Didn't receive the requested additional items. I had to spend an hour and a half going to another location to pick up an appliance dolly and furniture mover. They didn't have a furniture dolly. Got charged by both locations. Never did get a furniture dolly. Never use Uhaul again.Jeremiah G.
Le client n'a pas laissé de commentaire.Roxanna E.
Excessively expensivealissa K.
Quick and easy.Haley V.
Fast, courteous service. Thank youPeggy T.
The gentleman ran the UHaul solo. He was very professional , courtesy. He did not try to "nickle and dime" a customer. He offered products and service that he felt that we may need.Alisia L.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Victor C.
Le client n'a pas laissé de commentaire.barbara C.
Le client n'a pas laissé de commentaire.Juan R.
everything is excellent Thank you.David I.
Le client n'a pas laissé de commentaire.Barbara F.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.patricia B.
Le client n'a pas laissé de commentaire.Orville R.
Le client n'a pas laissé de commentaire.Sidney T.
Le client n'a pas laissé de commentaire.Brian B.
The representative was very helpful.Siglo D.
The gentleman who helped me was very nice. Fortement recommandé!Steve V.
The location I had my initial reservations was a horrible experience. When I arrived to pick up the trailer no one was there, I called multiple times but no one answered. I had to call the 800 number and drive out of my way to another location to get a trailer. I was very disappointed, it cost me time and money. The Burke st. Uhaul employee was very helpful but overall a negative experience using Uhaul!Jason C.
Excellent location to pick up your U-Haul! Customer service was top notch, clean equipment and very detailed check in experience. Recommend 100 %!Manuel M.
No need for improvement! I'm very pleased with the services I received with UHaul! All involved Deere very friendly, professional, & went over & beyond to fulfill my needs & concerns! Thanx!Francine C.
Le client n'a pas laissé de commentaire.Amanda R.
The only problem I did have was that the windshield wipers were streaky when I had to use them.David W.
The drop off is apparently behind the building and it's written on the door that if you return to the wrong place you will be billed $20. But the problem is that the last part of turning in your rental is dropping off the keys. So I had logged my mileage and gas and parking location when I had to move the truck.Leona B.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Cindy A.
Excellent service, polite service writer, clean shop.Louis C.
Employee checked my lights & let me leave without informing me that I had no tail lights. Since I was supposed to be driving at night, and was 100 miles away when this was discovered, I had to return home & wasn't able to use the trailer. It was a complete waste of time & money.John M.
Waiting for 20 minutes and was ignored. Eventually left the key on the table and walked out with no helpJoshua C.
The counter man was great! All uhaul locations should be so lucky as to have someone as easy to deal with!Keith W.
Quick and easy and great customer service. Will only use this location only.Rashanda A.
Le client n'a pas laissé de commentaire.Stephanie J.
Wonderful experience. I would rent from this location every time I get a UhaulNicholas V.
Just keep doing what they do...Gordon P.
Le client n'a pas laissé de commentaire.Loreto P.
Night and day difference between the other location in town....they guy at the bruke location was friendly helpful and just an overall nice guy...Dustin L.
Pedro knows what his doing ! Great costumer service !Myla S.
Le client n'a pas laissé de commentaire.GARY Y.
Le client n'a pas laissé de commentaire.brandon G.
Le client n'a pas laissé de commentaire.Gurbinder T.
They don't have Dollie's for rent. No key Dropbox. They were good in discounting my rental due to the gas line being cut. Not their fault but it took 2 1/2 hours of our rental and I had yo pay drivers during that timesteven V.
Take care of the next customer just like I was. Great service with attention to detail. I will rent there again.Carey M.
Make sure that the inspection is correct. Mileage was off and gas level was wrong. As well the cab area was dirty with dry mud inside. The truck in back was also very dirty. I had to sweep it out before I loaded my stuff.DENISE P.
Horrible experience. It literally took 1 hour and 50 min to return the 15 footer and pickup the 10 footer via the app and the website. Kept either giving errors over and over or kept saying link expired Was on the phone for an hour and half until customer service finally did the return on their end and then helped with the pickupLadan Z.
Both locations were very helpful and friendly. I would recommend following the instructions on line for fast and easy options.Ernest A.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Roger W.
Le client n'a pas laissé de commentaire.Ashley V.
Lock box for drop off key-out of sight. Lock on back of Uhaul brokenTasha M.
Great staff. We picked up after hours by mobile phone, but upon our return, the staff was great and made everything very easy and quick.Gilbert N.
Pedro was a perfect representative and great customer service. He was polite and very friendly. I highly recommend this location if anyone wants to rent from U-Haul. He is good for the company and an important asset to your company Good help is hard to find you don't ever want to let him goEfren Q.
The passenger mirror moves with movement doesn't help when you can't switch lanes because you're unable to see if someone is next to you.Angelina P.
Le client n'a pas laissé de commentaire.Marco J.
Le client n'a pas laissé de commentaire.Pedro R.
The past 2 times I've returned a one-way uhaul at this location they've told me to drive to a different location to drop off as â€œtheir lot is full.â€ When I get to the other location they tell me they're full too. It is an incredibly frustrating experience and I will not use uhaul again because of it.Herman C.
When we arrived to pick it up, we had to wait an hour or so since nobody was there. On the road, we had gotten a flat tire, and attempted to use the SafeTrip which was supposed to be 24/7 service, but there was no point in waiting for something that was never going to arrive. I had to fix the tire myself out of my own pocket, and if it wasn't for our flat tire we would've been at our destination quicker.Isaac S.
Le client n'a pas laissé de commentaire.Brandon K.
Le client n'a pas laissé de commentaire.Timothy K.
Le client n'a pas laissé de commentaire.Mark K.
Excellent service with friendly greetings. Would recommend.Mason M.
Le client n'a pas laissé de commentaire.Jeff L.
Already doing everything right! Best place to rent a truck, best customer service, best equipment.ROSE S.
Le client n'a pas laissé de commentaire.Arielle M.
Counter person was very nice to work with.Melvin C.
It was not as easy as I thought it would be. We literally had to park facing the door in order for the app to work. It was just a hassle. Then I received a call asking me when ID be returning truck? I replied I had dropped it off before due time. Just not a great experienceGema A.
Offer a military discount Honor those who have served to protect your freedomJim G.
Truck was HUGE, very clean and wasted less gas than our car did. That was a truck fully loaded too! Very convenient.John B.
Put a bell to ring the customer service representative when they're in backCariann B.
Le client n'a pas laissé de commentaire.Randy L.
Le client n'a pas laissé de commentaire.elias G.
Le client n'a pas laissé de commentaire.Jim F.
Le client n'a pas laissé de commentaire.DONALD M.
Very frustrated with Uhaul. We did a one way and were told my Mahogany and Anna who both told me I would receive a credit. When I reserved the truck, I wasn't given to option of a return day. Uhaul automatically made it two days. I only needed it for one. They assured me I would receive a credit because I would return early. I called today after being charged the full amount and, very unsympathetically, was told Uhaul wouldn't and doesn't offer a credit. One ways are flat rate. Then the whole run around about him not being sure why they told me that, it was inaccurate, etc, etc. I didn't need the truck for the days Uhaul gave me, they wouldn't let me adjust the actual days I needed and then wouldn't credit me the time. I picked and returned the same day. Uhaul had the truck back in its possession way before I was supposed to return it. More than 36 hours early actually. I had the truck for about 8,5 hours but was still charged the full 48 hour price.Martin S.
As always I had a great experience! The customer service was friendly, fast, an professional. The equipment a 10 aswell. Will come back every time.ROSE S.
Le client n'a pas laissé de commentaire.Brenda D.
It was easy to find but hard to drop off. The instructions to drop off was not clear. Had to look for the Dropbox and saw a small note in the front door that drop off was on the back. App was not clear and didn't say about dropping off on back, and failing to do so would be fee.Monserrath R.
Counter person was very friendly and helpfulBrian S.
Very hidden and nobody there to assist. I wasn't told what to do. Guy just said drop the keys at drop box and didn't know or explained to checkout before dropping the keys. So I couldn't take a picture of the gas mileage. Didn't even say where to park the uhaul. I had to figure everything out on my own. They should be more informed on what to do when dropping off a uhaul truck.Agustin R.
Le client n'a pas laissé de commentaire.Ping R.
More packing materials to chose from. They didn't have any bubble wrap.Colby H.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.ALADINO A.
Le client n'a pas laissé de commentaire.MICKEY S.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.Pablo C.
Be more informative about how to disconnect and connect trailer to hitch.JONATHAN H.
Le client n'a pas laissé de commentaire.RUSSELL H.
Le client n'a pas laissé de commentaire.Mayra M.