Customer Reviews for Chamblees Services
(Concessionnaire U-Haul dans le voisinage)

282 évaluations

919 Moen Ave   Rockdale, IL 60436

(815) 272-2575

Heures d'ouverture de l'établissement

  • Lun - ven : 11h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(815) 272-2575

919 Moen Ave
Rockdale, IL 60436

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 11h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

The customer service received was phenomenal and makes me very comfortable and confident in recommending and/or choosing this location if/when needed in the future. The extra effort consistently displayed when taking the time to quickly respond and answer calls and texts could not have been better. I was wonderfully impressed by the service from start to finish. Very well done. Thank you! Chris J.

Christopher J. 
Évaluation :
5

The service was great. Had no problem all my questions was answer! The owner was very nice and helpful made sure I had everything I needed definitely recommend this location!

Rachel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
3

Trucks parked haphazardly all over so that drop off was less than accommodating.

STACEY V. 
Évaluation :
5

Wonerful experience great communications

greg S. 
Évaluation :
3

Have offices open, I picked up the trailer and dealt with someone over the phone, poor customer experience.

Collin V. 
Évaluation :
5

Absolutely nothing it was easy fast and so helpful never had service like this

Jaber D. 
Évaluation :
5

Nothing everything went smooth.

TOM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis S. 
Évaluation :
5

Great price , very friendly and he always responded in a timely. Perfect experience, nothing could have gone better!!! Thanks

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

Excellent

JOHN V. 
Évaluation :
5

No problem equipment well maintained

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYLIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena C. 
Évaluation :
5

Very nice friendly guy. And very helpful.

Charlene H. 
Évaluation :
4

Very pleased with the service and the equipment will go back again

john J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

The customer service representative was very patient and helpful. The entire process was much easier to use than I have in the past.

Louis V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allan Z. 
Évaluation :
5

Not a thing all went well

Antwone S. 
Évaluation :
1

I rented a trailer from this location. When I got there the trailer was blocked in by another truck. It took 35 mins for someone to come out and move it because they didn't have the key. Waste of my time. The tires on the trailer were also dry rotted. Not exactly what you want to be towing a car with. Would recommend going to another other location over this one

jamelin J. 
Évaluation :
5

They were awesome to work with!! They were so accommodating and so welcoming! They are a wonderful face of UHaul! I had tried a couple of other locations prior to reaching out to them and have to say I was very disappointed in UHaul. This location certainly redeemed your company! I would go out of my way to go back there and to recommend them to everyone I know!

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Milton J. 
Évaluation :
5

Rien

yurlaunda T. 
Évaluation :
5

The service at this location was good. Steve was great and even headed off a potential problem due to the UHaul booking process. I appreciate the customer service at this location. I was not very happy however with the uhaul booking process. I tried to book at a local Bolingbrook location and was told the had no trucks for my date. They said I could reserve a 27' but would not know where I had to pick it up until the night before. I didn't like this but was in a bind so I said OK. That day I was called and told I could only have a 20' truck and would have to drive to a location that was 25 miles away to get it. And I was told I'd be billed for those miles. Then Steve from Rockdale Called me the night before after noticing that I was scheduled to pick up at 7am. He told me his location is not open at 7am. He made arrangements for me to be able to get the truck at that time. Throughout the process I was told the per mile charge was .79, then .99, then finally 1.19. I complained about this to Steve at Rockdale and he Said he would give me the 0,99 rate. I rented the truck on one day from 7am to 6pm. When I received my bill from UHaul I was charged for two days of rental and two days of insurance. I contacted Steve and he said he would look into it. Later on he called again and advised the extra charges had been removed. Decent truck and Steve from Rockdale was great with communication. The rest of my dealings left me thinking that UHaul is very scatterbrained in the way the do business. I wouldn't say this was a BAD experience but I've had much better from UHaul. Thanks

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D. 
Évaluation :
5

Seamless. In and out. No problems

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

Steve really came through for me.. Very nice .. very clean

Geoffrey M. 
Évaluation :
5

With a tornado hitting the town the night before, I was still able to pick up the trailer and it all worked out. I did not receive a contract because of electrical lines being down but was able to still pick up the trailer and be on our way. Steve was very helpful and pleasant to work with!

Neville H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWIN A. 
Évaluation :
1

I broke down during the move . Tried to call roadside assistance and was put on hold. I ended up paying for the tow and repairs out of my own pocket. I've been trying to get ahold of someone about this to get my money back with no response. HORRIBLE SERVICE !!!

Jeff C. 
Évaluation :
5

Quick and easy to get and return. Employee was very nice answering all our questions .

Manuel C. 
Évaluation :
1

Congratulations UHAUL has won he Asshat of the Month Award! The Dirty, sticky, smelly interior of this truck made for pleasant times. That was sarcasm. I was charged an extra day for being three hours late during a pandemic? Quite frankly, Fuck you. Now that was not sarcasm. Really? Really! There were old blankets left in the truck and it was not even swept. The interior WAS NEVER CLEANED OR DISINFECTED to satisfy ANY state or federal mandate! During a pandemic? Really? I as an individual have been doing my very best during these times. You as a business are not. I will spread the love by posting this in many places.....cut and paste. Sincerely- Eric

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

The person I dealt with at this location was very professional. However, I will NEVER use Uhaul again, nor will I refer anyone to Uhaul. I reserved a truck online right near me to avoid paying the mileage. A few days later Uhaul called to say I'd have to pick the truck up at another location. I called that location the morning of my move to confirm everything. When I got there they told me they didn't have a truck for me. It took me forever to get ahold of someone at Uhaul. Uhaul said they found me another truck in the next town over. When I got there, the man also told me they didn't have a truck for me. It took me almost 2 hours to get a truck. It added stress to an already stressful day. Plus, I had to pay the mileage. Definitely not worth renting a truck from Uhaul.

Gail M. 
Évaluation :
5

The original requested drop off location was changed. This resulted in an additional 10 miles round trip to pick up trailer.

Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendi H. 
Évaluation :
3

The service was great and the truck was clean, but operating the truck was terrible. The steering seemed very loose and hard to control. The ride was awful and bumpy, as if the truck had bent rims

Heidi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
4

Very friendly and helpful!

Jason V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clement H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raven A. 
Évaluation :
3

Inform customer of overcharges in the event equipment is not returned according go contract.

sherry C. 
Évaluation :
1

My dissatisfaction has nothing to due with this location or the equipment. It has everything to do with the reservation system and the running around between locations to finally arrive at the Rockdale location. I have raised an issue with customer service.

Earl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas A. 
Évaluation :
5

I can not think of anything that would make it better, you went above and beyond what I could have hoped for.

TODD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Gentleman who waited on me was very nice and professional! Great experience to get going fast!

Daniel P. 
Évaluation :
5

have rented here before and always a smooth transaction with well maintained equipment

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

A specific location was selected based on their hours of business and my deadlines ...at the last minute I was moved to this location, and the owners were very gracious in helping me with those deadlines (like coming in after hours so i could have the truck and meet my deadlines)

Sheryl S. 
Évaluation :
3

Rental went very smoothly.

Bryan R. 
Évaluation :
5

Another weekly rental Another flawless transaction Thank you Steve

Rafael O. 
Évaluation :
5

Rent from this location twice a week. Always a pleasure. Great trucks clean and ready to go.

Rafael O. 
Évaluation :
5

Extremely helpful, polite and friendly. Conveniently located to where I was working and made my drop off experience quick and easy. Will rent from this location again.

Charmaine G. 
Évaluation :
2

Accurate Information Someone who knows how to check out Trucks it was a very long process Brakes sounded really bad on the truck Overall wouldn't go back

ERICKA P. 
Évaluation :
5

Steve was amazing to work with. My first u haul experience and he went above and beyond to make it easy. I went out of my way to come to this location because of the good reviews and Chamblees lived up to them all

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Great customer service and friendly.

LOUIS F. 
Évaluation :
5

40 S. Midland was great. Although this was the 3rd UHaul location I had to go to to pick up the truck. Alot of my personal time was wasted in general with UHaul. I gave UHaul a 2 week notice that I needed a truck. I started in Manhattan, IL, was switched to New Lenox, IL, and ended up in Joliet, IL. When I live in Manhattan, IL. This is the 2nd time this has happen to me with UHaul.

rich K. 
Évaluation :
5

Customer service was great. Nice clean equipment.

Harry B. 
Évaluation :
5

I rent every week. They always have trucks ready to go. Clean trucks. Great customer service.

Rafael O. 
Évaluation :
5

delighted at options and availability. owner very friendly.

Donna J A. 
Évaluation :
5

The rockdale location is great. A big thank you to Steve Chamblee.

David J. 
Évaluation :
5

They are an awesome place to rent from. I wouldn't go anywhere else!

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo N. 
Évaluation :
5

excellant customer service

stephen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heath B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S. 
Évaluation :
5

Thanks Steve for picking me up. Very professional service.

Theresa S. 
Évaluation :
5

Good truck rentals. I picked up some treasures at the collectible shop inside too. I love this place.

katrina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha W. 
Évaluation :
5

Good service. Clean truck.

Jeff K. 
Évaluation :
5

Good location to do business with.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Non les évaluations ont été soumises pour cet établissement.

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