We use the trailer less than 24 hours and they still charge me for two days. I tried to reach out to the business. We got the U-Haul from went straight to voicemail. I left a message and he never called back. He did it on purpose and knows what he's doing. Trying to get extra money cheap guy revoke his uhaul license.
Brandon W
Customer Reviews for Chamblees Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Update the Google address for Google maps to the correct lot. Was worried you were closed or I had the wrong address, which I did. Other than that, the service was superb.
Peter SI had to call them just leave for him to check in later. Other than a call no interaction.
SAMMY MSo I rented a trailer from my own Uhaul location. Obviously, I received nothing but first class top of the line customer service from myself!
STEPHEN CGreat customer service and fantastic response to my phone calls. Best experience with a Uhaul dealer!
Michael VHard to find on Google maps! The drop off location and the office are in different spots so we had to call to make sure we were in the right location.
Peter DNothing! Had a Great Experience. Mr. Chamblee was very helpful and professional. Would definitely recommend Chamblees Services if you need to rent a trk or trailer.
Michael HExcellent, Nicest people ever, went out of his way to help us out. Recommend very highly. If it is a choice use this location. Say hi to Steve for me.
Bob CStaff was helpful and explained all the details very clearly.
Cindy OIt was white powerd in the back of the truck
Taleshia RThe best experience I have ever had when renting a uhaul.
charles nI like the sites where you actually have someone who can assist with hooking up the trailer. I will use one of those next time
Mike RAlways ready to help. Great customer service.
Annette DDriving over thousand mile one way truck needs cruise control
Pedro RI was towing a STOCK Jeep Wrangler with STOCK tires and the tie down straps were to short. I didn't find this out until Sunday and the place I rented the car hauler trailer was closed. I was able to call Uhaul, and they told me to go 20 miles away and buy extension straps. They did work. I should of been notified that the straps may not fit larger truck tires. Two of the tires on the trailer were bald, but it still made the 1600 mile trip with out an issue.
Michael BNot have your customer have to move other trailers to get to the trailer they need and make sure the equipment is clean before the next customer rents it
Nathaniel Cdealt with vey kind man overthe phone
JOSEPH LNothing , everything with the rental went smoothly and perfectly . I deffinitly will use this location again . Merci
Steven MOutstanding service!
John HPick up was fast and easy
MARK BNo one was available to help with the hook up. I had to do it all myself.
Jose VAddress given is an office on a crappy dead end street where it was impossible to turn around, the Lot where we were instructed to leave the carrier was unsecured and poorly marked.
Zenon SExcellent service à la clientèle.
Jim PEverything was fantastic. They were awesome and very helpful. Near main roads and the highway but not in a traffic heavy area was really nice. I will definitely rent from this location in the future.
Shaun MWrong address sent me down one of the worst roads in Illinois.
LARRY ESmooth process, helpful, professional.
Theodore SVery simple and easy to pick up. Uhaul website seems a little cumbersome but I have recently rented a few different items and used Uhaul help for loading and unloading in a different state and everything went as planned. I am very pleased with the uhaul experience moving out of state.
Tim EExcellent service à la clientèle. Picked up a car trailer to tow a car 750 miles. Trailer was in great shape and performed flawlessly. Will definitely use service again.
Kevin RThis address does not house the trucks, there is another lot a multiple streets over that houses the trucks in a lot. There was no dolly to help move furniture as promised, and the truck was absolutely filthy on the driver's side. I did not choose this location initially, either. I was moved to this Rockdale location from a Joliet location. I would never recommend anyone pick up from this location again. It was difficult to find and the addresses did not match up, which is dangerous to a woman driving alone, which is what happened to my girlfriend. This entire venture was irresponsible and potentially dangerous.
COREY DAucun
dave bEverything was fine
John GThat enclosed 6x12 trailer really needs a jack on it, it's way too hard to pick it up and do anything with it by yourself. Almost hurt myself a couple of times putting it on the hitch. I had to leave it on the ground when I dropped it off because I simply didn't have the strength to pick it up and place that weird stand thing under it
David CThe gentleman met us on a Sunday afternoon helped me unhook. Very nice and helpful.
CARL UProblem with google maps redirecting location ! Had to look for location blocks away happy I saw the U-Haul trucks in front.
Daniel FSteve was excellent and was a huge resource. Friendly and very helpful.
Jonathan FSteve was very professional, friendly, and helpful with my rental experience. I strongly recommend Chamblees Services in Rockdale, IL to anyone who needs to rent a truck or trailer. Your experience will be stress free.
Michael HSteve is a great employee!! Could not have been better! I will continue to use his location he's the best
Greg sRental experience was great. Trailer description was misleading though. There's a choke point at the trailer entrance of 4' 9". The description describes it as a ramp width of 4' 9" and the trailer is described as being 6' wide. You got me good UHaul.
Robert BSammy was fantastic, just keep doing what you're doing!
Di'andre YThe owner was very helpful getting me truck and 2 wheel cart. Helped walking me thru the online pickup and drop off. Had exactly what I needed. And at the most reasonable prices.
Jerry KEverything worked out fine. I'd recommend this dealer anytime. Merci.
Steven SIt was Chamblees that i have a problem with the actual U-Haul customer service was horrendous.....i rented a truck closer to my house 3 weeks in advance online and i needed it for a week and 3 days before i picked it up to move my entire house and livelihood scheduling called me and said they dont have the avalibilty to rent me a truck anywhere for 7days after battling for 15min they moved it around and found a 26' for 4 days at chamblees in rockdale as i hung up the phone the very rude "regional manager" mumbled "your not getting my truck that long" which is absolutely ridiculous so i bit my tounge so i wouldnt have further problems and if the availability isnt there for these trucks why the hell would you make more than "4" days an option, so i picked it up and had to rush to get stuff done then today i was sheduled to return the truck at 4:45pm chamblees called me and explained that the truck was booked for 1pm and he needed it back luckily i was done and he explained he didnt know why uhaul did that because they can see the sheduling when the do it but low and behold they still managed to screw it up and make me more stressed than i already was with uprooting my entire life and unpacking it somewhere else i dont know what schduling department takes care of central illinois but they absolutely suck and i will never use uhaul ever again and will steer everyone i can away from them.....now i know why they were cheaper than everyone else you get what you pay for
Wesley TVery happy
Raul TThe customer service received was phenomenal and makes me very comfortable and confident in recommending and/or choosing this location if/when needed in the future. The extra effort consistently displayed when taking the time to quickly respond and answer calls and texts could not have been better. I was wonderfully impressed by the service from start to finish. Very well done. Thank you! Chris J.
Christopher JThe service was great. Had no problem all my questions was answer! The owner was very nice and helpful made sure I had everything I needed definitely recommend this location!
Rachel LTrucks parked haphazardly all over so that drop off was less than accommodating.
STACEY VWonerful experience great communications
greg sHave offices open, I picked up the trailer and dealt with someone over the phone, poor customer experience.
Collin VAbsolutely nothing it was easy fast and so helpful never had service like this
Jaber DNothing everything went smooth.
TOM FGreat price , very friendly and he always responded in a timely. Perfect experience, nothing could have gone better!!! Thanks
Raymond GExcellent
JOHN VNo problem equipment well maintained
Michael AVery nice friendly guy. And very helpful.
Charlene HVery pleased with the service and the equipment will go back again
john jThe customer service representative was very patient and helpful. The entire process was much easier to use than I have in the past.
Louis VNot a thing all went well
Antwone SI rented a trailer from this location. When I got there the trailer was blocked in by another truck. It took 35 mins for someone to come out and move it because they didn't have the key. Waste of my time. The tires on the trailer were also dry rotted. Not exactly what you want to be towing a car with. Would recommend going to another other location over this one
jamelin jThey were awesome to work with!! They were so accommodating and so welcoming! They are a wonderful face of UHaul! I had tried a couple of other locations prior to reaching out to them and have to say I was very disappointed in UHaul. This location certainly redeemed your company! I would go out of my way to go back there and to recommend them to everyone I know!
JAMES M