Not certain the bill is correct
Frederick Lambert
Customer Reviews for Cherokee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We had a horrible experience trying to get a trailer from another local U-Haul that was not open and did not answer their phone at our time stated. This location was fast and easy, very helpful
Frederick LambertOffice was closed but location was convenient and clean.
John T Vince JRThe site attendant is a super guy and very helpful. He was instrumental in my choice to come back there a second time. Excellent employee. Most facilities are about the same but the employees make the difference.
Christopher Herzog | Expérience généraleAfter we paid and dropped off we were charged an additional $50 according to the receipt it was for gas and miles. Here's the issue we literally drove it one trip 3 minutes away and then back and dropped it off back to uhaul. They charged us for 5 gallons of gas for a 3 minute trip and $22 for mileage for this 3 minute trip. They are scamming people and it's sad. I called left a message for someone to return my call and they responded with an email with my receipt no Returned call.
Joseph MaiWe only needed the storage unit for a couple months and this was the perfect place. Our first 3 months were half price and completely affordable. The staff answered any questions I had immediately. I highly recommend this storage facility.
Rachelle Gunther | Expérience généraleNothing as customer service & process was fantastic
TERRENCE DULLAGHANWorked out great for me! Needed some extra room for a remodel and this worked great m!
Charles Blanton | Expérience généraleOnline return procedure was overwhelming. Bad internet service made for a long process.
Steve HarrisPut on your truck where it says $19,95 Per day and $1 a mile I drove a truck with insurance and 66 miles I paid $150 that's a rip off. Will never use again.
Tom MerrillMy move was the worst I've ever experienced but Cherokee U-Haul was very patient and kind and worked with me when I had to extend my use of their truck. I would highly recommend them to anyone having to move. Thank you Cherokee U-Haul. You made this difficult time I'm going through just a little bit easier.
DAVID MERIDAThanks so much I will be using this location again soon. Very friendly. Jason Smith
JASON SMITHJust make sure website is accurate with total of rental. Price was different when I picked up the truck even though I asked for total expense.
Bobbie leekMobile check in was giving me issues (sprint carrier) and there was no other way to check in. No personel to help or anything.
Holly WickerHave a full time at person on staff.
Tim SparksThanks for being in the neighborhood!
Steven RainesStaff was very friendly
Beth TolleI was notified two days before my rental that my preferred location did not have the equipment I reserved. This notification should have happened much sooner.
David ZintI forgot the guy's name working there but he was extremely helpful, courteous, and nice. It was very appreciated as we were under a lot of stress with needing to get a truck ASAP to move. I will 100 % recommend Cherokee for moving and storage needs.
PAUL TAULBEEWe filled the gas tank back to 1/4 tank Where it was when we started and were still charged an additional $50 for gas.
Kevin KremerCould not access truck because Uhaul app said that I had to "edit my registration" which was not possible to do through app. I called customer service and waited on the phone for 30 mins for a representative to pick up. Ultimately, the movers that I schedule had 45 mins of downtime prior to my arrival which I had pay them at a rate of $100/hr. Because of the app not working properly, I lost $75 worth of labor. I'd like to discuss this with a manager at Uhaul. I'm not happy with your service and I may look elsewhere in the future.
AARON ROGERSThe employee that handled the transaction was very personable and helpful.
Melodie CollinsI dropped the trailer on Saturday augest 1st. The lady at the location didnt seem shure on what to do
Jim SoutheRien
JOSEPH HORSLEYEveryone was so nice and I would recommend this location to anyone!
Jacklyn SteinmanNo Uhaul sign on Hwy 16. It's in a strip mall around the back. If it weren't for Google Maps, I'd not have found it.
Stephen Tracy