Customer Reviews for Chesterfield Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

2

Initial reservation was for a 26' Truck. I was notified the next day that it wasn't available and had to accept a smaller 20' truck at a different location. The afternoon before moving, I discover on my own that the 20' truck wasn't available either. Once again, had to accept an even smaller 15' truck last minute. No appliance dolly on the smaller truck. Unable to checkin to the storage either from the uhaul app so went elsewhere for storage

Évaluation :

2

Have someone there to explain small print details. Felt ripped off by high bill later that I could have avoided.

Évaluation :

4

Office across the street from the storage so was confusing as to where to drop the truck.

Évaluation :

1

I would recommend not advertising that you can reserve a certain size trailer and then not be able to get it and then have to down grade at the last minute.

Évaluation :

5

I have no idea why this was sent to me, other than the person that rented from you guys gave you a bogus email address! Can you remove this email address from his account? I'm not KEN. At the same time didn't feel you should get a bad review because Ken is a Jack-ass and uses my email address ALL OF THE TIME! I get tired of getting so many of his emails!!! If you see him again tell him to STOP!!! Or if you have a phone number for him, call him and ask for an updated REAL email address and that Katie doesn't appreciate him using her email address!!!!

Évaluation :

1

This location needs better wifi and needs to be open for people. it took me a hour to get my truck and hour to drop it off and others were there having problems also. this place is a joke. Will never use this place ever again.

Évaluation :

2

I expressed a valid need for a price adjustment and instead I was charged the full amount with zero communication even though I had a truck that required an emergency service call that took many hours

Évaluation :

5

I have no complaints what so ever! And for the record, Ryan Tholen was wonderful. You are lucky to have him as an employee!!

Évaluation :

5

Make the process of renting on the app easier and better for lower cellular service areas! It took 45 minutes to check out the U-Haul! Not the sites fault but the requirements of the app's fault! This was my first time and it was overwhelming on the app! I would do it again, but I don't want to experience that again! The staff on the location were on point, informative, and very nice! I'm thankful for them!

Évaluation :

5

Very responsive and helpful office team!

Évaluation :

5

he was extremely nice and courteous

Évaluation :

5

Never came to the office. Manager was very responsive and we were able to do everything over the phone. I will recommend and likely use again in the future.

Évaluation :

5

I live in Indianapolis but needed the storage in Anderson for some things, So Friendly, and nice.. will use again if need be.. Thanks

Évaluation :

5

The prices are reasonable and convenient location to where I lived. I only wish that there were Saturday hours to contact someone to pay rent or ask questions. Other than that I had a good experience while I had my stuff stored there.

Évaluation :

3

It would make check in easier if there was a person to talk to and ask question right in front of you.

Évaluation :

4

Drop off only. No one there to receive the truck.

Évaluation :

2

Be open when you advertise.

Évaluation :

1

The way I was treated the day before I would never recommend U-haul to anyone

Évaluation :

1

I was charged for the dolly and it wasn’t in the truck bottom of the truck floor was covered in dirt I’d like a partial refund some of my bedding was covered in dirt

Évaluation :

5

Your return app didn't seem to work with me, but the proprietor at the Chesterfield location had previously told my wife to just drop off the truck (on a Sunday afternoon) and leave the key in the drop box. We did that and it was very simple.

Évaluation :

4

Truck was not clean at all, key was not in a lock box, it was in the cargo area with a lock on the roll up door that was frozen shut. Customer service was AWFUL on 12/24 when I picked up the truck. Condescending, like I didn't know what I was doing. When I told her what was happening she basically acted like I wasn't telling her correctly. She was just rude and not helpful at all. I will not use uhaul ever again because of that customer service rep alone.

Évaluation :

5

Advise there may be a short period before receiving rental confirmations and steps due to office closing

Évaluation :

5

Mike the customer representative, was a very polite and knowledgeable.

Évaluation :

3

Make sure all tires are inflated to proper PSI, it could have been a real Danger on the road for a front tire to blow if not noticed. It also check extra time out of our moving experience to deal with something that should have already been taken care of.

Évaluation :

5

All trucks from 10 foot and up need to have ramps.

Évaluation :

3

I was charged for an extra day even though I turned the truck in. Also I booked the truck at a certain location that was near by due to mileage and that reservation was changed to another location that was further away and I had to still pay that mileage. I am not happy about that at all.

Évaluation :

4

Parking RV. Plenty of space

Évaluation :

3

I had ordered a uhale for June 14 at 2:00 pm from Weatherford Automotive at 515 Meridian Street in Anderson. We had troubles finding the place since it does not look like it's picture on google maps. The place looked rundown and there was no parking since they rent there parking to this car place next to them. There was also a tow truck parked there blocking most of the entrance since this place also does car repairs. Once I finally got in there I was told that they did not have my uhale and they had to look up my information since they don't update there computers which took a long time. Then I was told that it could be 4 to 5 hours before they could get me a uhale but they would give me a discount. I had researved a uhale for 2 pm but did not get one until 5 pm from Chesterfield storage. The building was nice and so was the worker, however his computers were down so he had to do everything on his phone. I was not given a discount since the other building did not say anything to him about a discount and was told to call corporate and get credited. By the time we left with the uhale it was after 6 pm due to the computers being down there and having to do all the paperwork off his phone. Before we left we took pictures of the uhale and found the inside was dirty, scratched up, and mud spots. So before we could use it we had to clean the inside. So we were not able to start loading my stuff into the uhale until past 7 pm wich put use behind and also we then had no helpers since they had to leave by 5 pm.

Évaluation :

5

great person to work out are rental all was great

Évaluation :

5

The newburgh Indiana location at storage lock was fantastic. Thank you for the excellent service in Chesterfield and Newburgh.

Évaluation :

5

Outstanding U Haul Location! Friendly and customer service oriented! NO Hidden or unexpected charges

Évaluation :

4

My physical experience with my rental was superb. There was a strange difference between the rate that I agreed to when I reserved the vehicle and what I was actually billed. The billing went in my favor by one dollar, but I think that I should have received some explanation as to why that change was made.

Évaluation :

4

Dropped off on Sunday night. No clear place to park, or instructions on what to do... Everything worked out in the end, so I am fully satisfied.

Évaluation :

5

There is nothing to improve!

Évaluation :

5

I would rent from them again. I would like to suggest that a trash container be available in the area.

Évaluation :

3

They were hard to reach, but Mike always did call back. It was the hours the office is open that was inconvenient. Also, the gate locked us out of the facility a few times, and was upsetting.

Évaluation :

4

Glad to have have had the opportunity to work with chesterfield storage

Évaluation :

5

The people there was very helpful and nice will remember that place if need to rent a nother trailer again thank you uhaul

Évaluation :

5

Very smooth transaction and pickup.

Évaluation :

3

Lady was indifferent, not to be bothered.

Évaluation :

5

Nothing. Everything went as planned. The truck was well maintained and clean, both inside and out.

Évaluation :

2

I reserved a truck to be picked up in Muncie, Indiana. I was disappointed to learn I would have to travel to pick up the truck.

Évaluation :

5

Friendly clerk who promptly returned my after-hours call to confirm my pickup time.

Évaluation :

3

Lindsey went the extra mile to meet me at a time convenient for me, though not her. This allowed me to pick up the trailer, and get my wedding decorating / catering assignment completed perfectly. She was truly a blessing for me, and also your company.

Évaluation :

1

Make sure the trailer is in good condition and the lights are working! We had to have a repair guy come out to fix the problem which cost us over a 3 hour delay. Would expect to be compensated for this but can't find anyone who will try to help with this issue. Have used UHaul for years but this experience has changed my mind on you being my first choice.

Évaluation :

5

Everything was wonderful. I was to get in, rent what I needed and out the door. Great job!!!

Évaluation :

1

Be there to check trucks in on time.

Évaluation :

5

Had To cancel do to weather

Évaluation :

3

I dropped the truck off the night before it was due. There was a snow storm coming and I knew that would be the best bet. They told me that there was a drop off key box. There was no lighting so you could not see it. The sign was located across the street from where the building was actually located. Again it was not lit up. Very confusing other than when I talked to the person on the phone seemed very nice and helpful when I asked for roadside assistance. But I do still recommend an easier way to see it at night. Especially when you're coming from out of state and not familiar with the area.

Évaluation :

3

The place was closed when we arrived. We did not come in contact with any employees. The instruction was very simple to follow for key drop off though.

Évaluation :

5

The owner is very friendly and helpful with arrangements and pick up.

Évaluation :

3

I will never rent from u haul again. Sent me out of the way to pick up and drop off. Muncie u haul is no help been there several times with no satisfaction. Will never rent again from u haul.

Évaluation :

4

the trailer smelled of gas or oil. We had to clean it out before we could move our furniture

Évaluation :

5

Great job can't think of anything that could make it better!

Évaluation :

5

Thank you for the excellent customer service and having the equipment I needed

Évaluation :

5

The lady at the facility went over and beyond for us. We had a snow storm and she was not at work, but she drove to the location just to assist us. She was amazing! Best customer service I have had is so long! I will go back to her if I need a U-Haul again for sure!

Évaluation :

5

Great customer service! Willing to go above the call of duty. EXCELLENT EXPERIENCE. Highly recommend to family and friends.

Évaluation :

2

I was charged $3 for driving more miles on a one way rental that I was over charged to begin with. The reason I was over on my mileage for a one way rental is because the truck is a gas guzzler. I had to go put $5 more dollars in to get back to the line I needed to return it. I drive around 200 miles at most and it cost me $100 in gas. What rip off. Shouldn't be aloud to put garbage on the street for rent like that. Budget, Penske, Ryder is who I will call the next time I need a truck!

Évaluation :

5

Everything was great!