Customer Reviews for Chets Car Care
(U-Haul Neighborhood Dealer)

Évaluation :

3

Maybe better description of where to park. Hopefully, it was aoak where I left it.

Évaluation :

5

We would rent a garage from the Aberg Ave. Facility again. Kudos to Chets Car Care too.

Évaluation :

5

Chris was very helpful and kind!

Évaluation :

1

Poor customer service, considering I did self pick up and for Chet's employees to be rude, and clearly all of them are inexperienced. Absolute worst pick up ever no equipment made available in the truck the whole entire process by far my worst experience and will definitely play a part if there will be a future customer!

Évaluation :

3

The uhaul app is an absolute disaster. Is was so difficult to check in, and I will no longer be using uhaul because of it. Chet's was great and helpful.

Évaluation :

5

The truck I rented was Brand New! I loved it. Merci

Évaluation :

3

Le service a été excellent. Wasn't clear where to return vehicle. PArking area was very cluttered with cars.

Évaluation :

2

Be more prepared

Évaluation :

5

Excellent customer service. Made sure I was all set up and mirrors adjusted before I left.

Évaluation :

3

Staff was GREAT. Location a little far from downtown, but not too bad.

Évaluation :

5

We had great customer service it was a great experience checking out of U-Haul from you guys thank you!

Évaluation :

5

The U-Haul rep was friendly and winsome.

Évaluation :

5

The van I rented was pulling to the right while on the highway & made clunking noises when turning sharp.

Évaluation :

2

Ño U-Haul signage and the area looked sketchy for a late night drop off.

Évaluation :

4

I didn't realize that the location would not be my selected location when I reserved the truck. I had to scrambe to find a way to this location the day before I moved. Also, they did not have any of the dollys I reserved. I also did not realize this was possible. I also didn't receive the furniture pads I reserved, even though they said they had them.

Évaluation :

3

Kind of confusing where to park the vehicle and also to drop off the keys. Had to call up U-Haul customer service and ask them where I should leave the key. They made a note on my account where I left it because I had no clue where to put the keys after hours.

Évaluation :

4

The problem that I had was with the UHAUL system. My phone had poor coverage and could not access your website. Because your system relied on me being physically close to us it, I could not go home and use it. IT was fairly ridiculous but the UHAUL person for the local outfit saved the day. Your app, however, sucks.

Évaluation :

5

Don’t let people online reserve the equipment at the site they want to do business then make them go 12 miles away to pick it up.

Évaluation :

5

Excellent service and customer service

Évaluation :

5

The staff was friendly and helpful. The manager, Paul, helped us to fix and a Uhaul computer system error of 100 miles overcharge immediately.

Évaluation :

5

Customer service was so polite and helpful when I called in. Thank you!

Évaluation :

5

The location and staff who helped me pick up the truck were great. The prices to rent the trucks have gone up ridiculously in the last year. I didn't want to rent it for 3 days. I wanted to pick it up on one day and return it the next. I feel I got charged for being given the option to have it another day.

Évaluation :

4

The guys at Chet's were very helpful and fun to work with!

Évaluation :

3

I dropped off my 20 foot truck when the location was technically closed (using mobile drop off), and this location was confusing and difficult to navigate. The lot was small and very full, and it was really challenging to park a 20 foot truck without blocking anything. The instructions on where to park were not specific. If possible, it would be helpful to suggest to future customers to return equipment to the larger u-haul location just down the street instead - I would not recommend this location for large equipment drop-off.

Évaluation :

2

Staff "lost" keys to the uhaul was very unfriendly, rude, definitely wouldn't not recommend! Would not recommend uhaul period I tried to call them 4 times, on hold for over 30 min each time still never reached a uhaul representative to speak to!

Évaluation :

1

They were closed.

Évaluation :

2

I felt like I was inconveniencing them. The female receptionist never even acknowledged I was there and just continued playing solitaire on the computer.

Évaluation :

1

The man phil...who waited on me screamed an hollared an swore at me....was a complete jerk!! If i wasnt if a dire need for a trailer that day i eould of took my business elsewere! If i owened the business hed be fired ... worste experence ever

Évaluation :

3

I did not receive the phone call I was promised the day before confirming my reservation and pickup so I called myself at 6pm. After a long hold I was told my preferred location didn't have a truck for me and I would be going to this affiliate which is fine except I showed up on Saturday and they weren't open. Luckily there was 1 guy working in the shop and while he was confused by it, he was able to get me the truck. He just had me self check in online and I took off with the truck. Halfway through my trip I get an email that my reservation was cancelled since I didn't show up.. I called to sort that out which required waiting quite a while on hold and more confusion but eventually sorted out. The truck and move worked fine but you've got some kinks to work out on the checkout process.

Évaluation :

3

Website froze when trying to return. Hold time for customer service was long and the part that says to wait til next open day to return equipment if having trouble was deep into the phone tree message so I missed it. Locked the truck, put the keys in the lock box and went home to sit on hold. Person on phone was friendly and helpful. Again I don't feel like I should be charged for going over the miles when Inwould not have if the pick up location had not been changed on me.

Évaluation :

2

The man who helped hook up my trailer was very helpful, beyond that...meh. Its a maintnenance shop, so its not like they are gonna kiss my butt, which is fine. The parking lot there is super crowded whereas the one at 126 SE Linscoln in St Cloud MN was very easy to maneuver/park.

Évaluation :

1

Very minimal places to park the uhaul as the lot was packed with other vehicles. Also, there was no uhaul key drop box; just the car centers drop box. I felt terrible leaving the uhaul there and no directions/signs or instructions other than the generic uhaul site directions. The drop off location should have signs of where to park for future customers.

Évaluation :

5

Everything went very well, as we expected. No problems at all. Thank You.

Évaluation :

3

Express check in didn’t work

Évaluation :

3

It would be helpful if their was a U-haul sign or logo somewhere in the side of the building with information for people dropping off after hours I didn't know where to park the truck, and i wasn't sure if dropping the key in the car repair key slot was correct.

Évaluation :

5

Incredibly helpful and quick service who even helped solve a tangential issue

Évaluation :

2

I made reservations a week in advance, they had no idea they had a trailer going out. I did everything thing online for express checkout and was there for over an hour to get checked out. The jack on the trailer was not functioning properly but was able to make it work. Not sure if the trailer had been inspected but luckily made 950 miles without any problems.

Évaluation :

4

I usually prefer getting my uhaul rentals at their regular centers instead of the neighborhood locations but thought that Chet's gave me the same level of attention and service as I would at the uhaul only locations. The person who assisted me, Paul, was a good guy.

Évaluation :

2

Make sure the equipment is in working condition when it is returned to save time for the next user. Finish check in with one customer before helping another that comes in after.

Évaluation :

5

Eric and Paul at Chet's were outstanding!!!!. Great uhaul representative!! COMPLAINT. TRIED TO DROP IN MADISON AT THE PACKER AVENUE UHAUL LOCATION. UHAUL SAYS CAN DROP ANYWHERE. I WAS DENIED DROP ABILITY. WAS NOT TREATED NICELY. VERY RUDE. BASICALLY WE REFUSE TO TAKE YOUR TRAILER. REPRESENTATIVE KNEW NOTHING WAS ON PHONE WITH?? MANAGER. JUST RELAYING MESSAGE. DAID UHAUL CANT MAKE US TAKE EQUIPMENT WE DONT WANT!! WAS -32 DEGREES IN MADISON. WENT TO CHETS. NICE FOLKS. THEY TOO COMPLAINED ABOUT PACKARD AVENUE UHAUL IN MADISON REJECTING EQUIPMENT AND "DUMPING ITEMS ON US!! DAMN FRUSTRATING" ERIC AT CHETS SAID Was disappointing Glad Chet's was professional.

Évaluation :

4

Clean and well maintained. Lighting could be better.

Évaluation :

5

Nothing at the moment.