I felt unprepared for checking out this vehicle. I didn't know how to access the key to the vehicle. Also- it seemed to take an inordinate amount of time to check it out on my phone (with all the pictures and repeated questions).
Joman S
Chets Car Care
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Madison, WI 53704
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe Aberg in Madison, WI location they rerouted me too was professional. However, not having the right location in the first place is unacceptable. I would appreciate being compensated for the inconvenience. Sincerely
Jonathan SThe whole process of taking photos of my license, etc... while standing in a parking lot is a bit awkward. I am not sure how to fix this when picking up after hours. Perhaps this is a trade-off for the convenience of after hours pickup.
George HGenerally, I love this location, and have been using it for my business for a year. Quincey and the team have been great. I rented a 26' moving van, which shut down twice on the highway - very dangerous. The Minneapolis district manager Lucy called me this morning, and was angry at me from the beginning - insisting that the truck was fine, and I must have lied because, as Lucy said, "If it was me I would have stopped and called roadside assistance. What proof do you have?" I was astounded by her coming at me in anger from the beginning of the call, instead of showing ANY concern for me, or trying to understand what happened. I said this to her, and she acknowledged - "yes, I should have started with understanding" - does she receive no training on how to resolve conflict? My main concern is making sure that this mechanical issue does not happen to someone else, and potentially hurt them - but again Lucy was not interested in safety, she said "Our mechanics did an inspection and say the truck is fine" - I asked her if they had driven it on the highway during the inspection, and she said no. I then suggested, from my professional experience, what information would be helpful to communicate to the person doing the inspection so that they can look for the specific issue - Lucy interrupted me and said "we know how to do inspections." Her response is stunning to me. After a full year of using uhaul for my business, I will likely now find somewhere else to rent from. Still hoping you all take my experience seriously, and want to make this right. But I have low hopes for this, after my experience with your district manager.
sam TEveryone was very friendly!
Evelyn M