I picked up after hours and, other than my inefficiency, was able to get out and get going.
Stephen T
Chets Car Care
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Madison, WI 53704
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI felt unprepared for checking out this vehicle. I didn't know how to access the key to the vehicle. Also- it seemed to take an inordinate amount of time to check it out on my phone (with all the pictures and repeated questions).
Joman SThe Aberg in Madison, WI location they rerouted me too was professional. However, not having the right location in the first place is unacceptable. I would appreciate being compensated for the inconvenience. Sincerely
Jonathan SThe whole process of taking photos of my license, etc... while standing in a parking lot is a bit awkward. I am not sure how to fix this when picking up after hours. Perhaps this is a trade-off for the convenience of after hours pickup.
George HGenerally, I love this location, and have been using it for my business for a year. Quincey and the team have been great. I rented a 26' moving van, which shut down twice on the highway - very dangerous. The Minneapolis district manager Lucy called me this morning, and was angry at me from the beginning - insisting that the truck was fine, and I must have lied because, as Lucy said, "If it was me I would have stopped and called roadside assistance. What proof do you have?" I was astounded by her coming at me in anger from the beginning of the call, instead of showing ANY concern for me, or trying to understand what happened. I said this to her, and she acknowledged - "yes, I should have started with understanding" - does she receive no training on how to resolve conflict? My main concern is making sure that this mechanical issue does not happen to someone else, and potentially hurt them - but again Lucy was not interested in safety, she said "Our mechanics did an inspection and say the truck is fine" - I asked her if they had driven it on the highway during the inspection, and she said no. I then suggested, from my professional experience, what information would be helpful to communicate to the person doing the inspection so that they can look for the specific issue - Lucy interrupted me and said "we know how to do inspections." Her response is stunning to me. After a full year of using uhaul for my business, I will likely now find somewhere else to rent from. Still hoping you all take my experience seriously, and want to make this right. But I have low hopes for this, after my experience with your district manager.
sam T