Évaluations des clients Chilcotin Handi Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Chilcotin Handi Mart

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Marcel H. le

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I dropped off the U-Haul and they keep calling and asking where it is. It was dropped off where it was supposed to be dropped off and yet the staff working at that location can't seem to find it, it's big enough to spot in a parking lot. Maybe I can drive there and look myself?

Shane M. le

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Your policies for taking drivers license pictures to rent a dolly are ridiculous, I can understand for renting a moving van but a dolly?

Jerrika W. le

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I got charged twice for my trailer rental. Didn’t know until a week later because I don’t have internet.

Mathew P. le

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Le client n'a pas laissé de commentaire.

David K. le

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Le client n'a pas laissé de commentaire.

James D. le

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Le client n'a pas laissé de commentaire.

LSTISHIA J. le

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Le client n'a pas laissé de commentaire.

Jacob H. le

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She was helpful and took two payments roughly $286 on visa and another $125 on debit (don’t know why I Had to pay a deposit with a visa)

James S. le

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The pick up and drop off process took a little longer than I would have hoped but overall it was all good.

arlene P. le

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After arriving 3 hours early, noon, and it wasn't due till 3:15 pm, waited an hour and a half while the lady was trying to rent a trailer out, someone else came in and wanted to just leave the trailer and the paper work. She said sure. So I asked if I could do that also. She said yes. I unhitched and she took part of the papers and handed me back some and I left. Then received a text at 3:30 saying I would owe 20 if I didn't return it soon. Got to my destination and called them. After going through 3 people and 1 disconnection they said the lady at drop off couldn't get into the program and they would try to enter it tomorrow. Next day, got a phone call asking why we hadn't dropped it off yet...

Terry H. le

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When serving U-Haul customers, don't be serving other General Store customers so that it extends the rental sign up period. It took over an hour just to rent a small utility trailer.

Alfred H. le

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Le client n'a pas laissé de commentaire.

Elaine W. le

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Le client n'a pas laissé de commentaire.

JASON M. le

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Customer Service was great. The rental program can use more simplication. Or better training for employees.

David M. le

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We busted out're butt's to be there before 3pm BC time as the lady told us she wanted to leave by 3pm. As a result we ensured we left by 3 AM Aberta time to ensure we made it in time to accommodate this. Business says it's open till 4pm.

Mark C. le

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Only one person at this location so check-in service took a long time. The person was helpful though.

IMELDA C. le

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Everything was done to ensure the hand in went smoothly especially as there was a problem with the computer at the time. My driver was surprised at the location as the street started some distance away, went parallel to the main road and then crossed it. A map of the location with the paperwork would have been very helpful. I was very satisfied with both the pick up and return venues for U-Haul.

Kayla B. le

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Took the lady over 45 minutes to do the paperwork, we had to run back and forth and find trailers for her! And when we were finally finished she told us she didn’t have any adaptors for plugs 5 pin to 7 pin (standard) so after 45 of waiting for paperwork we then had to run all the way downtown to purchase a adapter. Lastly I rented the Uhaul for 11:30 didn’t get out of the office with trailer loaded (which only took us 5 minutes) till 12:30! Then she told us it has to be back by 3:45 because they stop doing Uhaul at 4! I didn’t care because we kept the trailer for as long as we needed which was longer then the time she said (we should have been able to keep it for at-least 6 hours) over all was a very unorganized frustrating setup. Please Train your staff!!!!

Wayne R. le

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STAFF had major issues getting the contract filled and printed. Finally got it after 5 try’s.

Keith H. le

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Le client n'a pas laissé de commentaire.

Marilyn F. le

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Le client n'a pas laissé de commentaire.

Darren Y. le

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As above comments

larry K. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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We had a flat tire in Northern BC on a Sunday, thought we would be there for the night. Nancy contacted Kal Tire emergency service & were on the road in an hour. She made sure we were safe & continued to keep us informed throughout . Great job.

Leslie L. le

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Helpful individual but not a very professional environment.

Timothy Z. le

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Melody was Awesome

Dennis B. le

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At drop off the lady was on the computer and continued to tell me for 10 minutes about what was in the news that day, turning her computer towards me to see it. It is moving day, I really don't care what is happening in the news. Then she gives me three choices of where to park the trailer. Two of them were way too small, absolutely no way that trailer would fit and the one we put it into left only an inch or two on each side. (the lot was very large with many spots that would be easy to park it in). She messed up the return paperwork and had to call in to fix it which took even more. time. This probably wouldn't have been such a big deal if I didn't have to hear about the news beforehand. Once again I put not applicable to recommending this location because it is the only location in that city.

chrysta D. le

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Le client n'a pas laissé de commentaire.

Adam J. le

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Dropoff location was a busy 'corner' type store, only 1 staff member on. Had to wait multiple times to finish returning my equipment as "the store comes first". Was asked to park my trailer and truck myself instead of just dropping off. Took over a half hour from the time i arrived until I was finally able to leave with my return signed off on.

Jessica P. le

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The online drop off option did not work for me and the 20$ convenience fee is unreasonable. This fee was also not clear at initial pick up. Luckily the service person was reasonable and helped me with this. Uhaul needs to be more transparent about thier fees

Robert C. le

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Le client n'a pas laissé de commentaire.