Very Poor Service??? This Dealer needs improvement in almost everything. This Lady needs to take a U-Haul Training Course. Do not waste your time & money with this U-Haul Dealership. (F Grade Rating & 1 out of 5 Rating).
Brent R.- British Columbia BC
- Williams Lake
- V2G3R3
Trailer Rental & Towing in Williams Lake, BC at Chilcotin Handi Mart
(Concessionnaire U-Haul dans le voisinage)
702 Hodgson Rd
Williams Lake,
BC
V2G3R3
Services dans cet établissement :
Pour nous contacter
702 Hodgson RdWilliams Lake, BC V2G3R3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Williams Lake, BC V2G3R3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
the trailer was not washed at the exterior when we took the trailer for the week rental interior was clean for use.
ces V.- Rating:
- 4.0
It was the only location in Williams Lake BC so there ws or is no option to recommend. It served the purpose.
Leonard E.- Rating:
- 3.0
We had order a package of the moving blankets. They were all wet, with the exception of 2. Not impressed.
Marnie H.- Rating:
- 3.0
U-Haul is being ran out of a convenience store. Not a big deal but there was only one employee and several customers had come in looking to buy lotto tickets and other things which made wait times for myself and the other customers longer due to the process of returning the uhaul in person.
JOHN T.- Rating:
- 4.0
Staff are unsure about how to operate / interact with the U-Haul "program", so that was disconcerting. I suggest investing a little more in your orientation process, but it all worked out in the end. Also, you have gaps in your trailer inspection / maintenance process - the brake fluid was entirely empty and a couple of lights were out. That's should not be the responsibility of the customer to repair, and the vendor said they don't do any of that, so.....
Rick W.- Rating:
- 5.0
She told us uhaul is supposed to supply chains.
Lorne D.- Rating:
- 4.0
the unit wasn't the cleanest but it is winter but the lady at the Handi Mart was very good and it was a smooth experience
Ken O.- Rating:
- 3.0
Was all good until she was going to give me a credit of $20 for an early return but ended up charging me $2.40 more and ran that through on my credit card on something that had already been paid in full. Instead of a refund I ended up paying $2.40 more
MARK M.- Rating:
- 2.0
Have dolly' s available, I waited an hour to get my uhaul because the employee couldn't log into the site.
Crystal C.- Rating:
- 3.0
The website could be more accurate and reflect the equipment that each location has on hand. Reserving specific equipment and then those locations you're picking up from not having it is frustrating. Uhaul.com doesn't keep active inventory. Phone the location first.
Tyler R.- Rating:
- 4.0
First time in a while. You really have come into the modern age! Great. A good, basic service that everyone needs once in a while.
william H.- Rating:
- 1.0
Clerk who rented trailer was good and knew what to do. Returning it was very u pleasant experience. Firstly had difficulty in finding contract. When she did find it wanted to charge me a late fee for not having it back by 7:55am. Had a hard job explaining that that was when I picked up trailer, and in fact was returning it an hour early. Then went in to wanting to charge me again for but
Barry M.- Rating:
- 5.0
Provide winter tires and tire chains for winter driving conditions. We had over six inches of snow and there's no tools or tire chains in the rented truck. Otherwise it was a good experience. We've used uhaul before but not in the winter.
eva F.- Rating:
- 4.0
For two days we tried to book on the website, and it was impossible. I've never negotiated a website as difficult obstinant and unhelpful as the U-Haul website. It was only by happenstance that we were able to find the phone number of the location and call them directly. I've never done business with a company so difficult to get a hold of.
Dan K.- Rating:
- 5.0
Excellent service. Very friendly and efficient
Denise M.- Rating:
- 5.0
my experience at Chilcotin Handi Mart could not have been better. Customer service was excellent.
DUSTIN O.- Rating:
- 5.0
Awesome customer experience, vehicle was immaculate. Overall an amazing experience from this uhaul location
Travis H.- Rating:
- 1.0
Change your goddamn policies as far as Quoting prices mileage etc.
sandra B.- Rating:
- 3.0
Staff were extremely friendly (had a few good chuckles over technical problems and training new staff member). Service was speedy and a great way to end our long, arduous, exhausting move.
Abraham D.- Rating:
- 4.0
No problems with interactions with personnel it's your website that is not user friendly
melanie R.- Rating:
- 4.0
It was a good experience
J Ann C.- Rating:
- 2.0
Provide training to employees about services and equipment so that they are able to assist with hooking up tow trailers and inspection or truck etc. This should not be the customers responsibility when getting the equipment and when dropping the equipment off— it should not be the responsibility of the customer to do the employees job. Even though we had booked a reservation well ahead of time, it was never guaranteed as to where we could pick the equipment up until the day before which is not very reassuring for customers considering moving is already a stressful time. We had also rented a utility dolly which was not provided in store. There were no utility dolly's available. This location also did not allow take a box leave a box even though the debit credit machine said it offered the service, that seems like false advertising. When returning the equipment, the self return process was ridiculous and unsafe in the pitch black backing up into a narrow area with no adequate lighting. Make it easier for customers who pay a fair amount to return the equipment. It is not right to charge a customer $20 to do the employees job of returning equipment if the customer did not choose to use their mobile device. The only helpful part was that the phone staff and email support did try to help mitigate these issues a bit.
Gabe C.- Rating:
- 4.0
I have no concerns - all went well, thanks
Ralph H.- Rating:
- 5.0
This was the first time renting a Uhaul from this location and I would definitely go back. The service we received from Melody was extraordinary, and she was pleasure to deal with.
Tricia W.