Picked up rental with empty tank- only 25 miles before completely out. Waited 20 minutes to check out.David C.
Customer Reviews for Chilled Ponds
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chesapeake, VA 23320
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 10h am à 5h pm
- Mar - jeu : 12h pm à 5h pm
- Ven : 10h am à 5h pm
- Sam : 8h am à 2h pm
- Dim : 11h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Thank you for the excellent service!Joel J.
Training to the new employees to have the uhaul prepared for clients who are going to mobile pick up the truck. The truck was not ready for pick up when i arrived. Keys were not in locker, AND employees were not in store until 2 hrs later. I got my keys (found) around 11am and the truck was not sanitized or clean, and moving equipments were missing, so i had to go to another location to pick up the missing equipment. Regional manager had to come to clean and get things going and i appreciated it. But honestly this is not something a customer has to go thru when they made a reservation weeks in advanceâ€¦Alexander N.
the associate that ran this location had car troubles. Fortunately, there was someone there to help. however, this person was not associated with uhaul. The trailer looked to be in good condition, however, the trailer broke during the trip which caused quite a delay. If the agent had been there, he probably would have caught the problem before I left.Ross C.
My main issue is this was not the location I selected which negatively affected my timeline because they didn't open until 1200 which also affected the labor I had arranged. Not happy!Michael M.
Did not know the pad rental was $5 each. Should have been told to customer.Jerome Z.
Le client n'a pas laissé de commentaire.Carolyn H.
Le client n'a pas laissé de commentaire.Jon U.
Had to call a different location to get in contact with anyone at pick up time.Rachel L.
First trailer's lights did not work. Manager was supportive in arranging upsizing to another trailer on-site. 2 of the 4 trailers onsite were in poor condition.Paul P.
I was charged $49 after dropping the Uhaul truck at this location at 6:30 pm. This was within the 48 hour time period. I tried calling this location several times during business hours and never got a answer so I left a voicemail asking for them to explain the $49 that this location charged me and they never returned my call. I also never received a bill or receipt from this location the way I did when I initially rented the truck from mineral. Thanks, Jason WilliamsJason W.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Trina A.
I didn't have any of the extra equipment that I paid for and didn't get reimbursed for my furniture dolly nor my pads or regular dolly.Nicholas W.
Le client n'a pas laissé de commentaire.KEITHRAY M.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.Ryan Martin M.
Le client n'a pas laissé de commentaire.Shon C.
Engine light was on when truck was rented out. Itemized bill not received. Took 3 days to process final bill. When other uhaul process as soon as rental is completed. Girl couldn't answer questions I had.Michelle R.
better visual signs to location so customer didn't have to figure out what entrance to useruben B.
Check engine light was on in truck and it needed an alignment badlyNatalie G.
Le client n'a pas laissé de commentaire.JIMMY G.
Improve your computers and softwares!Junior A.
Le client n'a pas laissé de commentaire.Jeremy B.
Le client n'a pas laissé de commentaire.MICHEALANTOINE S.
Open before the person's rental time or not allow reservations until the store's opening time. My rental time was 11:30, the location opens at 12:00.Andre S.
Le client n'a pas laissé de commentaire.NICOLEVALERIA H.
The vehicle driving experience was very bad. The container part is clean and strong, no issues. It is very hard to drive, the steering is too hard to control. I have to drive slow to control. Engine noise is too much, very strong pickup and it makes strange noise when engine slows down. Gear selection is also too hard to lock and work.FELIX SAHAYA JUD V.
Le client n'a pas laissé de commentaire.Sarah R.
Le client n'a pas laissé de commentaire.Shaun H.
Even though I had mobile check in, I still had to wait almost an hour to get the truck and receive the dolly that I rented. This location was not very organized and it caused a delay in my move.Phillip Y.
When you say to use your phone to pick up the vehicle that is what I was expecting. I stood in line for 15 to 20 minutes because others we're picking up trucks as well. After standing in line then I was able to use my phone to check everything on the vehicle. Now I did use my phone to check the vehicle back in and went inside and dropped the key off which is very simple. Other than that it was a great experience. Everyone at this location was very courteous to everyone.Brenda B.
Le client n'a pas laissé de commentaire.HARRY B.
Le client n'a pas laissé de commentaire.CARLOS S.
I wish the trailer had a jack with it.Christopher H.
Le client n'a pas laissé de commentaire.TERRY L.
My rental's driver side door didn't close properly. I had to slam it several times to get it to shut, each time I got in or out. Also, the location didn't answer their phone when I tried to call.Amy U.
Excellent experience across the boardJOHN D.
Le client n'a pas laissé de commentaire.INGRID C.
Le client n'a pas laissé de commentaire.Anthony F.
Provide contracts in key box or vehicle. Verify truck is clean and empty after use.Shaunel W.
Le client n'a pas laissé de commentaire.MIRIAMBETH H.
I was happy with the service that I received .ANTHONYKIPKEMOI R.
The employees at this location were polite, knowledgeable, and very kind. The best experience I've had with a pick up location.Ronald B.
Le client n'a pas laissé de commentaire.KEVIN W.
Le client n'a pas laissé de commentaire.Jack S.
The young man who was managing this location did an outstanding job solving a problem not of his doing .... it is the problem solvers that desire our highest praise. HIs manager also stepped in to provide the necessary high level support to get me on the road safely. ThanksBRIANEDWARD D.
Vehicle needed cleaning inside the cab and loading compartment- dried mud/leaves/dirt Tire light was on the entire rental even though checked by pick up locationCATHERINECOWLES R.
Le client n'a pas laissé de commentaire.Kent H.
Le client n'a pas laissé de commentaire.Andres M.
Le client n'a pas laissé de commentaire.REGINALDMAURICE R.
Le client n'a pas laissé de commentaire.MELISSAALICE G.
Le client n'a pas laissé de commentaire.GRACE C.
Had to pay for a truck and trailer separately so they tried to take my combo rate away, made me pay separate insurance (which made it double), only gave me 3/4 of a tank of gas and you try only filling up a uhaul tank right to 3/4ths, so I had to fill it all the way up. Finally, when I go to return the truck and trailer I am at the EXACT location emailed to me to drop it off and the guy says, no you gotta take it 5 miles this way, I take it there and the guy says I was supposed to drop it off over at the first place, the drop off centers were having a pissing match and making it my problem. Thankfully, the guy at the second place just took care of it for me. Absolutely the worst experience I've had in the entire moving process which is saying A LOT.ALEXANDERWILLIAM G.
Le client n'a pas laissé de commentaire.Calvin C.
The person needed to return the truck was not there. People at this location did not know much about my dropping off the truck. The truck was not officially checked in until 3 days after it was dropped off.MICHAEL Z.
Le client n'a pas laissé de commentaire.ADRIANSTANLEY T.
Great service in picking up the equipment. Very helpful, quick and easy and on my way.Matthew M.
You need to give a credit to the balance when customers turn in their uhaul early.Briana R.
Le client n'a pas laissé de commentaire.VICTOR I.
Le client n'a pas laissé de commentaire.Taylor G.
If you choose to keep this satellite location please MANDATE that there should be some signage; LARGE letters on the building which would show the physical address (you know 1416) on the exterior of the Skating arena. Or maybe what do you think â€œSome permanent signage saying U-Haulâ€!!!Robert C.
Le client n'a pas laissé de commentaire.John M.
Have the guy who was supposed to be working actually show up to work.Stephen R.
Customer service was going to credit my account $50 for the delayed pickup but my receipt does not show the credit.JAMES R.
The U-Haul rep didn't even come down to meet me. He told someone else to do.Kristofer P.
Le client n'a pas laissé de commentaire.Jimmie G.
We had an agreement with U-Haul to go 100 miles out of our way to pick up and deliver a U Box. That whole deal was a fiasco as the load we were to tow was not at the pick up point. Now filing a claim.RONALD B.
Le client n'a pas laissé de commentaire.Kyle T.
Le client n'a pas laissé de commentaire.TAMMYTAWONDA D.
Initial difficulties in locating due unexpectedly finding the office was actually located in an ice skating rink. They had only been open a few weeks and o signage up. People were extremely helpful and courteous.Jerry L.
Charged for a dolly that I was unable to use. It was rented the day before although it was on my reservation. I was told by the associate Chris Willis it would be adjusted and it was not. Staff was friendly but not very knowledgeable being that the uhaul program was new at this location. Took almost 30 mins at pickup. Definitely will chose another location next time.SHAKAYLAELAINE J.