Take cash not just card with valid id&&&&& make the place warmer where the customers go it was freezing !!!! We love the old guy who loaded the U-Haul up !!!!
AMANDA S
Chilled Ponds
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chesapeake, VA 23320
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Had some issue with taking photos in the app but customer service chat help me with that. Chilli pond where I picked up the truck were professional and very knowledgeable. I will use this location agin.
Michael PThe location was great. My experience in general with UHaul was the worst I’ve ever experienced in my life. The customer service person who called me when I asked a question was, in my customer service experience, the worse I’ve dealt with or even ever supervised. It’s never ok to not identify yourself or hang up on a customer. Additionally, I selected to do a phone pick up but had to go inside the establishment. I ordered a dolly just to realize that the truck I had did not have a ramp, therefore I paid for a rental piece that I could not use.
PATRICIALEIGH BThe truck was dirty and the steering wheel was sticky I had to clean what my hands had to touch But besides that U-Haul was great.
Adolphus BThe first box truck we originally were supposed to have rented the check engine light was on and it was running very rough. They didn’t have another box truck of the same size but did call all around and found one a little bit bigger so we had to drive to that location. I was charged at the first location… which was fine but the 2nd location tried to charge me again, we got it straight but I will say the 2nd box truck was in great shape. The next day when I was picking up the tow dolly they tried to charge me again at the first location… which I had paid the day before and had to prove it. Other than that the people were nice and tried to help s as much as they could for everything else
Dawn E