Customer Reviews for Chris & Carla Catering

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chris & Carla Catering

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Victor P.
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Keep up in doing very good.

John M.
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Great customer service, and very friendly.

Bonnie B.
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We used the 24/7 plan and your website was awful. Thankfully someone e from the business was there and was able to complete our rental.

David P.
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Customer did not leave a comment.

James C.
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Chris & Karla were great folks to rent from... Very friendly and knowledgeable, I will rent from them again in the future if I need another moving truck...

Jennifer D.
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Upon arrival to this location the building looked very sketchy and unprofessional. When we walked into the building, we immediately smelled marijuana, there was even a packet of cigarillos beside the entry. The room we walked into was very cluttered and dirty. The individuals who were there made for a very uncomfortable experience. As soon as we walked in, the woman we worked with greeted us by saying "Did y"all get lost?," due to us being about 30 minutes late, and I understand being on time is important (I usually am), however we had a rough morning and got there as soon as we could. After her greeting, she was speaking with another woman about buying the aprons she was selling instead of immediately trying to help us, even after the woman selling the aprons told her she could wait. After she finally began helping us, she realized she had misplaced the key to the Uhaul we were there to pick up, and called someone else in the room to look for the key, while continuing to look at the aprons. Meanwhile, my cousin was waiting in the car, because we thought we would be in and out (we were in there for roughly 30 minutes), and someone came outside the building and began through things all over the yard, then went around and picked everything up and threw it all in a car; it was very strange. The woman handling the rental finally located the key and began running through the process. After leaving the rental location, when we got to my home to begin packing the Uhaul, the entire truck smelled like food, and since the location we picked it up from was "catering business," we assume they had used the trucks to move their food. Overall it was a very unpleasant rental experience. That is not to say I will never use Uhaul again, I just believe that rental location is not a good representation of the company.

Stella P.
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Be on time . 2 of my employees waited almost an hour to pick up during posted hours.

Dennis K.
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Customer did not leave a comment.

dennis K.
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Customer did not leave a comment.

herman H.
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Customer did not leave a comment.

Jeffrey H.
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Customer did not leave a comment.

Charles G.
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Proprietors nearly 1 hour late! Sent drivers license I and someone apparently wrongly transposed a number creating further delay. Received conflicting text/emails/telephone call. Will NOT recommend U-Haul in the future. Moving is stressful enough without such monkey business.

Jerry R.
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Customer did not leave a comment.

Steve C.
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Customer did not leave a comment.

Allen F.
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KEITH K.
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Dont book the trailer I reserved a week prior to someone else (Airport/Service Rd location)

Jeremy F.
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Customer did not leave a comment.

Cassandra K.
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My experience with Mr. Chris & Ms. Carla was great. They were very friendly and easy to work with. They allowed me to make accommodations to my order upon arrival. I recommend their services!

AVA S.
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No one was there to greet us and it was during business hours and we knocked on the door and rung the door bell .I was also charged an extra $25 for cleaning after we already cleaned.

Tanner M.
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Man they was the best. Best u haul place in Mobile Alabama good to know That amazing people like them still exist in this world Excellent service felt like family

MICHAEL A.
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It took several days to locate a one-way 10' vehicle. Having more available would have been good.

Charles C.
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Customer did not leave a comment.

John F.
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Awesome customer service! Carla gave me a call the day before my drop off date and made sure I knew where I needed go. She also set me up with a storage unit very close to where I’m moving. She went out of her way to make sure she was giving me the best service possible. Recommend 100%!!

william P.
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Same as the LIMA , Ohio location

ROSE W.
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Customer did not leave a comment.

TYONI P.
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The best experience ever!!! Very nice & Respectful!! Most of all on time with everything. Got me everything I needed in timely manner . Just great personalities

charles P.
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x

Claud R.
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Customer did not leave a comment.

Debi H.
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Nothing! The truck was just great...the PEOPLE are what made the experience over the top! You MUST go see Chris and Carley...not only for your truck needs...but their other business too.

Joseph R.
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Since no one was there to help me hook up the trailer she promised me a $10 reduction in the rental price. Not only did I not get the $10 reduction, but the bill was $20 more than what was expected. I need an explanation of this disparity.

Tom M.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

Don M.
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Tommy M.
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Customer did not leave a comment.

Bruce W.
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Customer did not leave a comment.

William B W.
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I cannot say enough good things about these people, they were most helpful, after a horrible experience with the original pick up location, Brown's Auto Sales, after waiting for almost an hour and calling every U-Haul location in Theodore, Alabama, I was helped by a woman, who called the area manager and located the size trailer I had reserved, not sure of her name, but the phone number is 251-443-7613. Brown's should not be listed as one of your Saturday pick up locations, and they do not answer their phones. Thank goodness for Chris and Carla's Catering.

Manny R.
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Nobody would open the door or answer the phone at 2:00 pm and after half an hour of trying to reach them waiting in the rain or getting them to answer the door and being able too see them inside me nor any of the other customers were able to reach them. Me and the rest of the costomer drove around back and started to drop off our equipment someone finally came out to and assisted us and was very nice and helpful even during this down pour.

Laura R.
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Customer did not leave a comment.

LASHANDRA L.
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Customer did not leave a comment.

Cindy F.
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Customer did not leave a comment.

LaToya R.
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When I got there I felt like this was the best choice, I was greeted with a Big smile and that was all I needed! Everything was handled very professionally and the customer service was awesome. Continue being who you are!

Pamela P.
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Customer did not leave a comment.

Braxton N.
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Chris and Carla are two of the nicest, friendliest people you would ever want to meet! They were very helpful, and were a joy to work with.

MAGGS M.
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Customer did not leave a comment.

Theodore B.
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It was VERY difficult for me to get my rental. I actually reserved this truck last month on March 27, 2018 and I called 2 days in advance to ask for specific directions on how to check out the truck. She stated that the key would be in the visor or under the seat and they were in neither. I had to wait 15 minutes to get to a representative. After being on the phone with her for 2 hours straight, we had to call a field manager to check us in using my friend's name. I was and still is VERY unsatisfied with the location pick up. I was misled which resulted in a 3 hour late start, helpers who had to leave early, and us moving in the pouring down rain. Not to mention, I am still new to the area and 6 hours away from my hometown.

Barbara I.
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Keep on providy the excellent service that you are providing

FRANK W.
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Customer did not leave a comment.

Glenn R.
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Dropped off after-hours

Bobbi Jo J.
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My scheduled pick up time was 12pm- when I arrived no one was on site. I called, left a message and got no response. Called the 800 number and they were able to contact the facility owner and they told me someone would meet me out front, 30 minutes later someone finally arrived. Aside from this it was a great experience! He was very friendly and kind!

claude C.
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Customer did not leave a comment.

Jerry W.
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We were given a discount if we would take the truck to Deere Road in Decatur Alabama. We arrived at 8:30am and the location said we were at the wrong place according to our contract. I attempted to call the Hartselle location twice before 9am to no avail. We took the truck to Hartselle and arrived around 9:30 am. No one was there so I done a self checkout via my Uhaul.com and was charged for an extra day. That's not right on Uhaul corp. part! You charged me extra when I upheld my end of a bilateral contract because of your lack ness and poor communications between your franchises. I expect a refund of the $55 charge I incurred today. Please take care of me, your customer. I trusted you, and you need to do the correct thing.

Lacarno B.
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I haven't received my deposit back for my rental and it's been 7 days!!!!!!

joel J.
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These people are salt and light.

William J.
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Joseph R.
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Customer did not leave a comment.

Steve C.
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Ther location was difficult to locate even with my assistance from SIRI!

Kiearstan C.
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Ms. Carla and Mr. Chris were very friendly and professional. They were very responsive and a huge help with our moving day!

James C.
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Customer did not leave a comment.

Jessica S.
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Customer did not leave a comment.

Gerald S.
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Equipment not ready when I arrived had to call area fuel manager to get my rental then got an email after I returned my truck saying late equipment return and I returned early rented for 8 hrs had for six and got charged full amount also charged $30 service fee to put gas in truck i will probably never rent from uhaul again!

Jim B.
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So kind and courteous. Very convenient location!

Joseph R.
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Customer did not leave a comment.

JOHNNY F.
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Customer did not leave a comment.

Carolyn M.
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Very good experience. Signed up online in advance. My truck was waiting for me on time. Processed very quickly and we were on our way. Definitely would do again at this location. Thank you u-haul!!

Nathan C.
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Tried to contact them 2 times left voicemail. They never return my call. Poor excuse for a rental deal.

Tina M.
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Pro: Gentleman, was very kind & friendly. Apologized for not knowing what to do. The primary person was out sick. Cons: *understaffed for a Saturday, did not have an office open. All business conducted outside. *reservation did not seemingly show in the system as I booked *No walk around inspection. *No discussion about any of the truck. *I signed where I was told to sign, only later to read the back of the slip of paper, “corner cap is torn with a temporary aluminum tape repair. Customer accepts the risk of water damage.” I had no idea, I was lucky, no rain. * the worst, fuel was 3/4 full and the contract emailed to me said it was Full and must be returned Full.

joe R.
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Customer did not leave a comment.

Fred B.
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I was left keys over the viser without proper paperwork and sent on my way, if i were to have gotten pulled over i could have been looking at spending the holidays in jail due to no documentation and could have been charged with grand theft. As if it couldnt have gotten worse i received a call an hour into my trip and was asked if i would like to cancel my reservation, I informed the Uhaul rep.. that i had posession of the rental and was in transit, then she informed me that the charges from my quote were going to be changed and the rental would cost over a thousand dollars more than quoted. I immediatley called the Uhaul toll free # and started an investigation into this where i requested all recorded transcripts of telephone calls and quotations and requested to speak to a supervisor or manager, I was informed that this individual was busy and would return my call. however it was never returned. I finally got a statement but i to this day have never gotten a call from any supervisor or manager.

PETE R.
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Javier stayed over to allow me to pick up my trailer, got caught in road construction. Very polite, a pleasure to deal with

Jordan S.
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Perfect as-is.

Ronald G.
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Customer did not leave a comment.

Phil H.
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I was met at the door of the business by a very nice gentleman who was very helpful during the checkout process.

Patricia F.
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Customer did not leave a comment.

becky T.
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very unprofessional .

Bernard H.
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Customer did not leave a comment.

Adrienne E.
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Makes it easier to see from the street. I missed my turn. The turn in looks like someone's driveway

steven G.
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Kind, professional they went beyond the call of duty to accommodate my rental, and very nice people.

Edward J.
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Customer did not leave a comment.

stanley C.
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Drive way was rough had to drive across grass to get around to back of house to drop trailer in parking area.

Jennifer K.
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Customer did not leave a comment.

Matthew B.
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I have used them twice very nice people!

Terry M.
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They were great however the actual Uhaul 24/7 was horrible. I was told by the rude Uhaul customer service to select pick up my truck on website and there was no option for this. I waited on hold and chat for 45 with no response. Chris went online and completed for me that way. Took me an hour to get this truck and put us behind right from the get go. The Uhaul customer service was horrible and do not know that I will ever use again. Chris and Carla were great it was the Uhaul rep and website that was bad.

Donald M.
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I was overcharged and can't get in touch with anyone. I only used the vehicle for the 8 hrs requested. But was charged for two periods which included two periods of the savemove coverage maybe you can help me recover my money. You have info. Call me reservation # 29417281

TONY P.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Philip T.
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Customer did not leave a comment.

Liem D.
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Customer did not leave a comment.

Mikael S.
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I arrived 5 minutes late for my scheduled pick-up time and the place was deserted. I was furious. I called Chris, ready to unleash hell. When I told him we had an appointment, he apologized profusely and was there in minutes. Come to find out, my reservation hadn't submitted on my end when I tried to place it the night prior. Chris was extremely nice, helpful, and had us set up in a few minutes. I even got caught up in a nice little conversation before I left. Great experience overall.

BELINDA D.
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Carla returned my phone call on her off day, Saturday, to explain drop of procedure, she was so nice! Definitely will use them again!!

Tracey M.
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I was confused about where the drop off location was. It was merely a drop box, which I didn't know on the front end. Also, I was confused about where exactly to park the truck.

Teresa N.
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Customer did not leave a comment.

Erin M.
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Customer did not leave a comment.

Alex Z.
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Customer did not leave a comment.

Sue S.
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Everything was perfect.

CRYSTAL C.
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Very friendly and courteous.

Jeff B.
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Easy pickup and return. Clean and well maintained truck.

Shirley H.
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Customer did not leave a comment.

David M.
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Very nice people to deal with. Friendly and courteous. I wish all transactions were like this rental.

THOMAS W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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