Customer Reviews for Chris & Carla Catering
(U-Haul Neighborhood Dealer)

472 évaluations

3248 Schillinger Rd S   Mobile, AL 36695
(1 mile south of Cottage Hill and Schillengers Rd Intersection)

(251) 645-2832

Heures

  • Mon–Fri
    De 8 h am à 3 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(251) 645-2832

3248 Schillinger Rd S
Mobile, AL 36695
(1 mile south of Cottage Hill and Schillengers Rd Intersection)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 3 h pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quanilya W. 
Évaluation :
5

Very friendly, professional and caring staff.

JEVAUGHN S. 
Évaluation :
5

Both Chris & Carla were friendly, knowledgeable, and offered assistance. The "DUO" made it most pleasurable experience, would recommend without reservation.

leonard M. 
Évaluation :
1

I would like someone to call me and explain why I was I charged a $25 cleaning fee when I had to clean it before returning it. I should have been informed of this during the initial rental. Is this a uhaul policy or the location. I would like the cleaning fee returned and I can then changed my rating. Thanks Larry Hester

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan E. 
Évaluation :
5

Great people!

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela J. 
Évaluation :
5

Carla was so easy to work with and did everything she could to help save us time on pickup and drop off.

Keith R. 
Évaluation :
5

Mrs or Ms Carla, wow. What an exceptional experience. She saw I was having an issue with the uhaul mobile share. She called me up and helped me through the process. I thought I was going to have to cancel my whole reservation, she was like no way. She made it happen and I'm so grateful. As a disabled veteran, it's hard no and days for people to help and actually care but she does. Thank her and her son for an above exceptional service.

Brandon J. 
Évaluation :
1

The experience from beginning to end was awful. The owners weren't at the property when we arrived and the truck wasn't ready. They had to get their son in to come out and find the keys and get our equipment: he sounded sick and was in his pajamas. The first truck he tried to give us sounded terrible, the one we ended up taking looked nothing like the photos and had large scratches and dents all down the sides and also drove really bad- the steering wheel had to be turned to the left to go straight and the engine was rough. We were almost an hour late picking up the uhaul because of all the issues. We took it, got home, realized the driver brake light was out, their was a hazard light out as well. The driver side window leaked to the point the cup holder was full of water. I tried to extend my rental due to the rain but was unable to do so on the website. When I spoke with the owner, Carla, she stated that she would be charging me another $147 for the additional rental. I expressed my concern that this didn't sound correct because my mileage wouldn't double and I was just running late due to the weather and that I shouldn't be charged twice for mileage I didn't use. I also expressed concern that when I quoted it online for two days, it didn't charge twice for equipment such as dollys. In return she stated “I've been doing this for ten years” when I told her I would contact the main uhaul number because it didn't sound right she responded “good luck” and ended up hanging up on me. I'm not sure how this particular company is able to rent uhauls but they are renting them out of a home/business they aren't even at and the whole experience was just bad. For as much as we pay, the vehicles should be well maintained and have all lights functioning and not leaking.

Joanna H. 
Évaluation :
5

Excellent communication throughout the process. It was very easy to schedule, pickup and rent the truck I wanted and needed.

RODERICK M. 
Évaluation :
5

Great customer service and we'll managed equipment.

Nathaniel M. 
Évaluation :
5

They helped so much, even though they didn't have to but by the Grace of GOD, they did. They are truly a blessing from GOD. Thank you so much. I truly appreciate it. Thank yu again. I will be coming back in the future.

HANNAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myra M. 
Évaluation :
1

The people were very nice, but their location needs to be cleaned up. Grass was very high with junk vehicles, I wouldn't want my wife to go there without me. I was very shocked that U-Haul would allowed them to be a dealer. I worked for U-Haul for over 20 years, back then they wouldn't be allowed to be a dealer. I was embarrassed for U-Haul.

Mike P. 
Évaluation :
5

These people are good to deal with. I'm a repeat visitor.

Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Chris and Carla went beyond the call of duty to help with my reservation and return. They met me after hours to complete my reservation. Great people.

JAMES D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio J. 
Évaluation :
5

Great customer service from Carla

Yolanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE B. 
Évaluation :
5

Carla was very nice and easy to work with. There were no surprises. Truck ran good.

Christopher O. 
Évaluation :
5

Everything was perfect!

MADISON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
2

This location is not good fro large trucks. very narrow drive, basically a house with single lane drive for trucks. I dropped truck off after hours, so no issues. Other than again i had to change drop off location. Again Uhaul changed my original drop off location to one that was much further away than the one i had booked. again no notifications. I changed to this location as it was much closer. Unhappy with this whole rental, from pick up to drop off. changing reservations without any contact is NOT ACCEPTABLE.

Timothy M. 
Évaluation :
5

Ms. Carla was so very nice and I would recommend her services to anyone !!

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Great service

Jim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cydnie A. 
Évaluation :
5

Absolutely the only place I will be renting Uhaul's from in the future! They were the sweetest and so helpful!

Alison H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
3

location is convenient, but not obvious at night. business is run from residential house, not a professional building. can't rate cleanliness because we didn't enter office, but yard was ok.

john A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan P. 
Évaluation :
5

Excellent customer service, called after hours and was extremely helpful. Gave me specific instructions on where to drop off and emailed me a receipt within minutes. Merci.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Serve them just as you did us and they will be happy customers. Thanks so much for going the extra mile in customer service!

Kathryn C. 
Évaluation :
2

App would not work to check in or out. Truck had an 8th of a tank of gas when I picked it up when I brought it back it had a quarter tank of gas but the app indicated it expected a quarter tank then would not let me check in the equipment. the next day Carla the contact from the location called stating the vehicle was nearly completely out of gas. Also I brought the vehicle back A-day early but I was billed for 4 days.

Jerry H. 
Évaluation :
1

Not only did I return the truck and put gas back in it with gas being as high as it it now and the truck requiring Diesel gas but im still being harassed for $27 funky dollars for mileage ??? You would've thought putting the gas back was enough with me putting $25$ back in the truck. I would not recommend this place to ANY ONE!!! But they are really sweet ppl just very money hungry. Not to mention I ripped my clothes on their fence you've think they'd deduct from that as well.

STACEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Best dealer ever. I will go back here fir future rentals

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Very friendly.

ERIKA S. 
Évaluation :
1

Need my money back wasnt suppose to get charged extra because of first repslack of complete instructions guess ill look into a lawyer. I tried to tell Chris this he was walking exercise. He was friendly enough kept saying and nodding they take care of that. I was trying to explain there should not be a charge.

Della P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH E. 
Évaluation :
5

Chris and Carla called to verity reservation equipment, location of facility, all U haul equipment. They were very accommodating. Very friendly and helpful. I changed the time of pick up several times and they were very helpful. Call them.

Layfette M. 
Évaluation :
5

Very helpful, friendly and set proper expectations.

Erika C. 
Évaluation :
3

The people in charge of this location were very helpful and answered their phone calls every time I needed them

Cody D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY S. 
Évaluation :
5

Very nice and professional company.

Ashley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogers T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jevon B. 
Évaluation :
5

Excellent

Karla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
5

Carla, of Chris & Carla's Catering was super nice & went above & beyond to help us. We drove all night from Clarksville, TN & even though she wasn't scheduled to open until 10 am on Saturday, she personally helped me at 7 am through the pick up process so I could get the truck. She was very pleasant, helpful, & very professional. She made this move a very pleasurable experience. I would recommend Chris & Carla's Catering U-Haul pick up to EVERYONE!

Scott M. 
Évaluation :
5

Great People. Always prepared and ready for there customers.

Daniel C. 
Évaluation :
3

Reply to phone calls/messages. Main line was a busy signal. I found the business owner cell phone number online.

Roy K. 
Évaluation :
5

Nothing there great people and have exceptional service I will recommend them to everyone and from now own will be the only ones I use thanks so much

Lawana B. 
Évaluation :
5

Knowing that I had a 20 hour drive with snow storm in front of me, I was very nervous. When I went to pick up my uhaul my nerves were set at easy. So welcoming and reassured me that I was gonna make my destination just fine. Thank you so much for being compassionate!! #realpeople #caringpeople

LaShea N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Everything was great

Trina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYNE L. 
Évaluation :
5

Miss Carla was an absolute professional, helpful and very engaging to talk to. She not only helped with the equipment we also shared some similar experience based anecdotes about life and things we cannot control. She is a very sweet lady and a hard worker.

Solomon M. 
Évaluation :
5

The owners of this UHaul are amazingly kind and made this experience super easy!! Highly recommend!!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
5

Not a single thing. Your agents were extremely professional and it was it's been an easy a rental as one could want

Mark K. 
Évaluation :
5

They were perfect! Friendly, attentive and everything I'm looking for when looking to rent. I'll be working with them again soon!

Jamie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Perfect

LaChonda H. 
Évaluation :
5

They where very Courtesy and polite. I would use them again.

RANDY O. 
Évaluation :
5

Very friendly. Wonderful customer experience

Hunter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellend W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri N. 
Évaluation :
5

I really don't see a way to improve this location. They were very professional, very polite, helpful and you won't meet nicer people anywhere. It truly was a pleasure renting from Chris & Carla's!

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Very helpful and super nice folks.

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD C. 
Évaluation :
5

Carla was very friendly, respectful, and I would definitely do business with her again!

Stephanie A. 
Évaluation :
5

Chris and Carla gave absolutely wonderful customer service. Ms. Carla provided different options in insurance coverage. Definitely give them your business they will make sure you get what you need.

Vvonaka R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany B. 
Non les évaluations ont été soumises pour cet établissement.

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