Customer Reviews for Chucks Tire Center
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was the most unnecessarily stressful and frustrating situation. I made no less than 5 phone calls, plus was called by U-Haul mulitple times because no one could find the truck I reserved. Then during my self pick up the app would not work with my phone so I had to make another call to customer service who confirmed there was a problem with location services so we had to manually check in. In all I must have spent 3 hours going back and forth with U-Haul over the phone. The lovely young lady at Chucks was the only bright spot in all of this. She helped so much. The problem wasn't with Chucks. It was a U-Haul issue.

Rating:

3.0

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Rating:

3.0

The business was friendly and accommodating. Great service at the front desk. However, the cabin was filthy and clearly not inspected. The cargo box was dirty as well. I had to clean the cabin and sweep the cargo box myself. There was sticky soda splatter across all seats, cup holders had soda (liquid) in them. Floor mat had to be taken out and washed as it was so sticky and wet from soda. There was still trash in the cabin. I expected more from UHaul.

Rating:

4.0

Great customer service!

Rating:

5.0

The staff was very professional, courteous, and patient. Definitely, I would recommend Chuck's Tires to anyone and everyone I know.

Rating:

4.0

The pick up experience at Chucks Tire Center was pleasant. However, the gentlemen simply pointed me in the general direction of the trailer and sent me on my way. Would have been nice to have had some help connecting the trailer and checking the lights, since I was by myself, but I guess he didn't have the time.

Rating:

2.0

When returning the trailer I told the attendant about the left light being out when I received it & to my surprise he said “they wouldn’t have rented it if a light was out.” I corrected him & let him know I provided proof the light was already out prior. He said I wouldn’t be charged so that was a relief. Additionally, I thought he would help remove it like the pick up attendant & I was wrong! When it was time to remove the trailer the attendant said to just leave the trailer in one of the spaces, I asked if it would stay put in their parking spaces bc I noticed they were on an incline. He said yes, it will be okay & he just left. I removed the trailer myself but struggled to get it to stay cause it began rolling, I had to find a piece of wood to place under the tire to get it to stay.. not a great experience. Only If more continuity is established between the way these Uhaul centers are operated would I recommend. As a first timer it was dreadful to say the least.