Customer Reviews for Cigar & More Tobacco Outlet
(Concessionnaire U-Haul dans le voisinage)

392 évaluations

335 S Dupont Hwy   New Castle, DE 19720

(302) 326-0641

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(302) 326-0641

335 S Dupont Hwy
New Castle, DE 19720

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I was charged a fuel fee even though i returned vehicle with slighty more fuel than it had when i picked it up

Nelson V. 
Évaluation :
4

This particular truck was as bad as hell and definitely needs to be taken to the shop

JEAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYSHA S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
3

I reserved a truck and when I picked it up at 10 am I was informed that he had rented out for 2:30 so I had to have it back by 2?? Wtf? So I rented a bigger truck because I was not sure if I could get back by then? So I payed extra and I made it back by 2

julia M. 
Évaluation :
3

I didn't like the fact that I was initially told to pick up the equipment at one place and the pick up location was moved about 10 miles further out of the way to another place.

Cornelius H. 
Évaluation :
5

Not a thing. Everything went very smoothly. Thank you for the clerk who assisted me at that time. Very Happy Customer

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

nothing

Shawn M. 
Évaluation :
1

I returned the truck but before I put gas back in I can't pump the gas and watch the gas needle at the same time so it went pass the quarter tank to the full line. I would like to speak with someone on my refund for the gas that took it to the full notch

MELONIE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yamil V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Everything was great . I will definitely use your service again

shaneek D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YAMIL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO B. 
Évaluation :
1

I will never pick up at Cigar and More again. The mileage on the truck was higher than what was on the sheet when I picked up the truck. So I was being charged for miles I never used. When I returned the truck, the key did not match the truck they show I rented.

THOMAS C. 
Évaluation :
3

Make sure they know how to work the computer. Took over half an hour because they ain't know what they was doing.

Luis V. 
Évaluation :
5

Customer friendly,the truck was clean, runs smoothly. And I was really given enough time.

IRENE N. 
Évaluation :
5

Just make sure you take a video or photos of the van or truck to show proof of condition.

SEMIA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Javier C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
1

There was an obvious mistake made when my paperwork was filled out. It stated the truck was at 7/8 gas upon me picking it up. The associate did not physically go out and check so maybe he had checked it earlier either way I simply drove off without verifying the level of gas. When I got to my destination to pick up my items I made a mental note that the level was a 3/4 tank. I only drove 4 miles to pick up my items. I then drove to my house unloaded and drove back to drop the truck off and stopped to get gas along the way. $10 got me back to 3/4 tank. A total of 12 miles I drove. The associate checking me in states I did not put gas in and called me a liar and asked for my gas receipt. I did not have one as I paid cash. I tried to explain that there's no way I used from 7/8 down to 3/4 by driving 12 miles so there was a mistake made from the beginning with the level. The person I returned to was different than when I picked up. The return associate is very rude and unprofessional. How dare he call me and my fiancé liars. I hope the truth is found out that there was a mistake from the beginning. Thank yoy

CHANTAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE S. 
Évaluation :
4

Parking at this location is a hassle.

NARENDER P. 
Évaluation :
5

3rd time rented from this location. Very good experience, quick and excellent explanation of concern about safe move options offered from uhaul.

VIJAY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mihajlo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIJAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IMRICH T. 
Évaluation :
3

Took about 20 minutes to rent but guy was nice. Upon return another man didn't seem to care and when asked if I put gas in their I advised we only went 15 miles and it's still on full. He rolled his eyes

NANCY K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIJAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIJAY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PRINCE T. 
Évaluation :
1

Watch out because they will over charge you for gas and mileage

Kendra J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRANDON H. 
Évaluation :
1

The customer service was terrible

SHANNON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay B. 
Évaluation :
3

It was 1 person in the store so he couldn't look over the units with me or help me take them apart

Latanya T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG G. 
Évaluation :
1

Your call center needs to work on their customer service and your managers need to actually be helpful instead of just lying and saying anything

Gifty R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sauud M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOKLAN R. 
Évaluation :
5

Very nice small businessman open on a Sunday. Would highly recommend him.

Jake A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANNIE M. 
Évaluation :
3

Make sure the trucks are better maintained. The side mirror kept moving while i was driving, it was hard to get to and from each location safely. The front of the truck was not clean. There was stuff in the cup holders and all over the steering wheel.

ALISHA V. 
Évaluation :
4

Easier signage to find business.

THOMAS M. 
Évaluation :
2

I booked my pickup at noon it wasn't ready until 1pm. I was never informed until i went to pick it up.

LANCE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIJAY B. 
Évaluation :
5

I registered online and apparently the system provided a reservation for the same truck to two people. The associate at the location was extremely helpful and knowledgeable in correcting the minor inconvenience.

STEVEN B. 
Évaluation :
1

The Indian man who did the transaction was rude and overcharged us for services.

MELONE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
3

Our experience with Uhaul was horrible. 3 times it was rented out so we had to change locations to pick it up. We weren't able to pick it up the day we reserved it for then they would not let us return it closer to home. We'll never use uhaul again.

Shawn B. 
Évaluation :
3

The truck I used needs a front end alignment. The truck shook badly and I had to reduce speed to keep it from wobbling uncontrollably.

Melanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

URI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
3

I was supposed to pick up this trailer in landcastl PA and had to drive 100 miles to pick it in new castle. Someone really messed up on this one

JOHNNY A. 
Évaluation :
2

Uhaul cutt off in me on traffic 2x and was charged 270. 55 for 4 days RIP OFF!

Davis N. 
Évaluation :
5

The guy that was working there was very nice

RICKY B. 
Évaluation :
2

Owner wouldn't even come out to help me load it, so I loaded it and left. Then he called all upset. Told him maybe you should wait on your customers. The trailer was parked down an embankment in the weeds. I had to basically yank it out of the brush behind this dirty strip mall. Trashy.

SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAURUS P. 
Évaluation :
5

Think the owner {lady} could be more friendly to her customers,and make them feel welcomed when they walk into the store,speak,smile..just very unfriendy.

HAROLD M. 
Évaluation :
5

Customers service is great and very friendly II like dealing with them.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
1

Dealer was very rude and not friendly. I filled the gas tank still he charged some extra money and also there is huge rain in our small mud was there in the driver carpet. He charged cleaning fee on me as well. The vehicle that i got is in very poor condition because unable to put Reverse gear and unable to adjust both side of mirror and parking brake is very to release. Totally I don't have very good on this rental equipment.

RAJKUMAR P. 
Évaluation :
5

Charged me a fee for clean up because I forgot my brand new never opened bottle of soda. They could have just called for me come get it

WANDA J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HASAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARDIKKUMAR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Excellent service à la clientèle. They were very friendly and helpful!

LISA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONI A. 
Évaluation :
5

Very informative, easy to work with the easiest truck rental I have had in a long time! We rented 2 trucks from this location and it was a wonderful experience!

CARLOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMAKRISHNA S. 
Évaluation :
3

Drivers side window had issues going up and down. Rear cargo area was dirty and smelled bad.

Sydney H. 
Évaluation :
3

Store owner/manager did want to honor my reservation. Substituted vehicles.

BARBARA C. 
Évaluation :
5

Truck ran real good

DOMINICK H. 
Évaluation :
1

We reserved the U-Haul for a specific location so we can save on miles but they moved our reservation to another location that was far away. We were very upset about that. Then when we get to the new location the worker says that we a late, which it wasn't our fault. Then he still charges us the same price. I ask if we can cancel and booked again, “he said no you will loose your truck. So, we were very unhappy U-Haul lack of professionalism and gratitude they had for us paying customers.

JAGGESHA B. 
Évaluation :
3

The truck had a lot of flies in it and the seat didn't move.

James H. 
Évaluation :
2

Online check in system was very slow had to call representative, took over 30 min to get keys and all.

Andrew J. 
Évaluation :
2

My equipment was not ready and had to drive 3 hrs to pick up. Even though i called ahead of time. Once picked up nobody helped up set it up. The guy wanted 50$ to helpus set up the auto transport

CYNTHIAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELISA M. 
Évaluation :
1

The guy there was rude!!

IDA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
4

I was billed after the return for gas. this is the 5th time i have used Uhaul in the last 12 months and i always put more gas in the tank then what i started with.

VINCENT I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

A simple explanation of how the parking lot was laid out could help. The location of the key boxes is pretty far from the vehicle.

JUSTIN E. 
Évaluation :
1

The lot is very scary and there are alcohol bottles everywhere. They didn't put my dollies in the truck either.

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
3

None. Car was well used n the tires needed to be changed

THEOPHILUS N. 
Évaluation :
5

Great place to rent a u-hual only thing is their van needs to be cleaned out on the inside from previous users. Other than that very friendly people are affordable prices.

LADI H. 
Évaluation :
3

Lady was really rude and mean, I filled up the gas before I came in and she kept asking about the gas, they do t want to go outside to check anything, I've took videos of damaged spots and gas is full and parked at same spot as I told her and she kept asking the same questions over. It's not my job to check the gas etc when they are renting it out they should be checking everything before anything

CUONG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Rien

JODI H. 
Non les évaluations ont été soumises pour cet établissement.

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