Great service...the rental was quick and stress freearnessa S.
Trailer Rental & Towing in New Castle, DE at Cigar & More Tobacco Outlet
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in New Castle, DE 19720
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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He was friendly and the transaction was smoothSANDRA M.
When I dropped off my key and contract, the attendant asked me if the gas was "good". And that was it. He was very kind, but it felt as though a step was missing to close out the check in process. If not, great! Quick and painless!Matthew E.
I know I left items in truck on top of the shelf area. I went back to the store because no one was answering the phones. He advised the truck was rented and offered to give me the â€œCUSTOMERSâ€ number to call. Personal information! No privacy. I told him I wasn't comfortable with taking the number. I told him he needs to call. He called and ask the customer to check. He kept saying head board when I explained it's three long pieces of wood. The customer said they didn't see it because I'm sure they were looking for a head board or not looking at all. He told me as if I'm not a customer that just paid for these services that he has to take the customers word for it and don't know what to tell me!Vacinqua R.
The representative was very rude and provide very poor customer service. His attitude was horrible and every question I asked him. He got smart with me.EBONEAK W.
I was overcharged for the cost of the mileage.Tameca T.
Horrible customer service experience. Completely different from the first time I was there. I will never rent from there again! I never leave bad comments but the gentleman was so rude, I had to.Shimeka C.
The web experience was awful. I entered my information, took a picture of the front and back of my license and then it asked me to provide more information before I could get my rental. Mind you, I'm standing in the store right in front of the guy who is renting to me. He could have very easily bypassed this process and just helped me but he told me I had to do it on my phone. Then they needed another contact to call in case I was late on my rental. Like that's really going to do anything. You already have my credit card on file anyway. Then the additional contact that I provided wasn't good enough so they wanted to call them to make sure. That's when I had enough and the person online said "okay if you don't want to proceed this way then you can hist do it in person. Goodbye" infuriating. So this whole time i could have just said this to the prison u was standing in front of who watched me do this? So stupid. Whatever, if it's what it is I guess. Next time I'll just try renting somewhere else.DWAYNE F.
The staff at Cigar and More outlet in New Castle DE was quick to accommodate me. I was able to get in and out of the store in 15 minutes. Very efficient.Mark M.
As I made the reservation as 9am pick-up, it was described that the store was open 24/7 though, it was closed at 8:50am when I was there to pick up And U-haul pick up webpage said that I had to wait until 9:30am, the store owner came at 9:50am and said he open at 10am on Sunday. I lost 1 hour. As the result, I could not complete my job with the pick up truck because the working place was close at 3:00pm. And then I heard from the store owner that he would close at 5pm when I checked his closing time, his store was closed already when I arrived at 4:45pm. Since I locked the truck and put the key into the key-box, I could not complete the return process on the mobile app. And I reported to the call center that I return the truck at that time though, I was overcharged twice than the original price because U-haul regarded my return as next morning 9:09am. What the fuck, U-haul.Seungho P.
There was no dolly with the truckMARTY R.
I rented a truck and needed an extra day and they said I couldn't I was like an hour over and they charged me for an whole extra day.Patrick B.
Improve on customer relations, very poor customer service. I hope they improve.David M.
I didn't receive the pickup guarantee money back as my U-Haul was not available at the original pickup location. Upon picking up my U-Haul the gas was lower than what was said on my paper contract I took pictures of the gas so the employee could see where it was and also pictures when I returned it and I'm being charged for gasGerald D.
The lady at the counter was rude and hostile. She couldn't find my reservation, argued with me over all the details ("you booked that for 9am!" No, I booked it AT 9am for 11am, which it is now", etc.) I finally couldn't deal with it and sent my husband in to pick up the van. She needed a picture of his ID but her machine wasn't working so she took out her PERSONAL PHONE and took a photo of it. That is such a breech in security and needs to be addressed. The van was unwashed and not even swept or wiped down inside. There it wasn't terrible, but it was very clear that nobody had looked in this car since it was dropped off. During Covid, that is an incredibly unsafe practice. I certainly wouldn't visit this location again and I don't recommend anyone else does either.Patrick H.
Some accessories were not available at the store. Try to make more accessories available.JOHN B.
Great people great serviceSheila S.
The owners were nice and respectfulTyrone S.
Everything was great no issuesnelson V.
Location is good off the highway but a lot of people Are out there due to the bar next door.Craig P.
Overcharging my cardTerrence W.
The equipment which I rented out was a very old 26 feet truck and a fuel guzzler too with very shaky brakes. Will appreciate if Uhaul can ground very old vehicles, as these vehicles can be risky to drivers. Overall the rental experience was positive.Abhishek R.
You guys are awesome thanks for helpingMichael T.
Fast, exceptional Customer Care ðŸ˜ƒCarolyn K.
I went online to reserve a truck a 17 foot truck on August 9th. On August 14th about 20 minutes to 9 when the truck was reserved for 9 someone from the corporate office called to inform me that the truck would not be there until 10:30. And then to make the situation even worse the only truck available for me for that day was a 15-foot truck and at a completely different location. Because of the time I had for that day I needed the truck as soon as possible. I had flown from Tennessee to Delaware to do what I had to do with the truck and the 14th was the only day I could do it.Coquita W.