Customer Reviews for Cigs 4 Less
(Concessionnaire U-Haul dans le voisinage)

211 évaluations

1951 W Av L   Lancaster, CA 93534

(661) 723-0613

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 9h pm
  • Dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(661) 723-0613

1951 W Av L
Lancaster, CA 93534

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 9h pm
  • Dim : 8h am à 8h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Great place to get a uhaul

Billy B. 
Évaluation :
2

Better customer service and organization

Sage J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
5

Professional service, excellent job.

theodore W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jehad B. 
Évaluation :
1

So I was told that the gas was at 3/4 tank. Got in, it was only at 1/4 tank!! But the person who drove the truck didn't know it was supposed to be at 3/4 so since I didn't drive it I didn't know that it wasn't at 3/4 so I spent $60 just to get it back at 3/4 and the person just showed me a pic of what the tank was before us driving off of the property and it was only 1/4 so I would hope that I could get reimbursed for the gas I spent because the owner didnt actually check the gas once the last customer used that truck obviously!!

Breeannah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalen X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDA R. 
Évaluation :
1

This guy was even more rude than the one before. I told him I returned My truck around 8:30-8:35 am and he was arguing with me that I did not return it. He said I had to do it within business hours however my appointment to return was 8am. Yes I was late to return it by 8:30 but he could have been more nice and had better customer service. He was so rude when I asked him to repeat my email back he couldn't and I am still yet to receive my email from him so I'm unsure if it was correct. Overall I will not recommend these U-Haul places. It saddens me because I've used U-Haul many times before and this was the worst situation I've been in.

Candy G. 
Évaluation :
1

Better costumer service.

rene G. 
Évaluation :
1

Make sure that when a customer requests a rental be picked up in the surrounding neighborhood, that that request be honored. I had to drive an hour each way at my expense to pick up the UHaul rental. I reserved the UHaul over a month before the pick up near my home. Not acceptable! Ever!

Eric L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filemon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
5

Man at the place was very pleasant and helpful.

DAMARIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONINO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Very helpful and pleasant. Thank you U haul

SHARON K. 
Évaluation :
2

Make this location not burn customers for extra cash NOT approved to take! Maybe consider getting rid of this location altogether and find a better one with Real Customer Service?

Scott A. 
Évaluation :
5

The only issue is lack of clearly marked parking. However, the people in the store helped me in figuring out where to park.

Gerardo L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
2

The trailer was not at the location we were told to go to. After we found the new location the only person who could help us was not there, and did not arrive for 30 minutes, and when we finally got hooked up we discovered a boot on the t railer wheel and we had to wait for it to be removed. All in all the process took well over an hour.

Roger R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE S. 
Évaluation :
5

The customer service was great. The man working behind the counter at the cigg store / uhaul pickup & dropoff spot on L and 20th st west

SARAH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYUNG L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob A. 
Évaluation :
1

The person assisting us was nice, but was not very helpful. Did not know the equipment, and how to secure car to trailer. Although he perhaps was trying his best, it is not our fault that you accepted our reservation and then sent us to a vendor rather than a service center. This vendor had no travel accessories we needed on site, and he appeared to lack experience with properly connecting car onto trailer. Our drive was much more stressful than it needed to be simply because of the poor job attaching our car to the trailer. I probably will not rent a uhaul trailer again as I do not want to rent with a vendor who doesn't know the equipment and you offered me no other choice or option.

TRUDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAILA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

The gentleman at Cigs for Less was so fantastic. His personality was the absolute best. He was extremely efficient.

JACKLYNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON B. 
Évaluation :
3

Got charged to much for a smaller truck then I reserved. Waited 2 days for a truck and it was small. Very unsatisfied with the uhaul experience. Not the dealers fault.

WESLEY B. 
Évaluation :
1

Bad costumer service will not recommend to any one call costumer service never answer any questions that we're required lasted on the phone for an hour and never respond back there we're going back to back and putting on hold to the next representative and explain over and over not happy with this at all .

Gaspar F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN B. 
Évaluation :
5

This vendor is great. Will definitely recommend to others. Merci.

JOHN B. 
Évaluation :
5

Nice guy straight to the point.

DYLAN C. 
Évaluation :
5

Leave more fuel in the tank to start with, I had to add fuel at pick which was a inconvenience.

Aldo L. 
Évaluation :
1

This was the WORST experience I have ever had renting truck to move. The representative at Cig 4 Less KNEW there was a problem with the trucks gas hose. When I picked up the truck the gas cap was opened and he said to me when checking fuel amount , “I hope no one has stolen the gas out.” However we checked and gas tank was full so I assumed gas cap must've just been left opened by accident. The trucks sit in the opened parking lot of his cigarette shop. Meanwhile, when getting ready to return the truck I go to get gas and when going to pump ALL the gas went straight to the ground. I called Cigs 4 Less and same inpatient/rude man ask, “what's wrong with you, you don't know how to pump gas.” I told him, “yes I have pumped gas for at least 30 years.” I took truck to the store to see if he would assist me. He came out rude looked under truck and says, “the hose is loose” accusing me of this. I had 2 witnesses with me. He ended up saying he put I. 8 gallons of gas and I was charged $41.61. HIGHWAY ROBBERY. I tried to put the gas in asked him to accompany me to see me attempt to put gas in which would have been at the MOST $24 bucks. Gas in the area is $2,95 per gallon, the truck does/did NOT say needs Premium. I now truly believe he may have done this to not ONLY myself and this may be how he gets extra money. His reaction was too Over the Top. I will NEVER recommend to a friend. Not even a foe. I took pictures and have video. Wish that I could upload them here.

Lucinda JD C. 
Évaluation :
5

Very nice truck

LAURA R. 
Évaluation :
1

This was supposed to be contactless but the dealer said it doesn't work. So not only did I have to go inside a cigarette store, but I had to deal with a very inept man. He could not spell and mixed up his numbers horribly. When checking the mileage on the truck, he grabbed my phone and started hitting accept! The mileage on the phone check in and the mileage on the truck did not match. When I returned the truck, he tried to charge me the difference which was DOUBLE the miles I drove. When I tried to explain that the mileage upon check in was incorrect he refused to listen to me. I caused such a scene that he finally threw some cash back at me for the mileage difference. I am positive he will do this to the next person too. Horrible experience!!!

Nicole H. 
Évaluation :
3

AC DIDNOT WORK, it was dirty inside the cab and the windshield was nasty also the smell of marijuana.

robert W. 
Évaluation :
5

I was very pleased with the whole transaction. George was a pleasure to work with. I would happily recommend this business. Also i did some phone communication with i believe 2as Ericka. She was also very pleasant to work with. Thank you for making my move easier.

KATHLEEN A. 
Évaluation :
5

Nothing everything was super easy and fast!

Victoria R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lonnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
1

Find qualified representatives to manage operations. The man I picked up from was rude and didn't understand that I had already reserved the truck. In my opinion he shouldn't be renting out the UHaul equipment. Since I already had it reserved I shouldn't have needed a new contract. This person at the cigs for less, that was there at 7 am on Saturday august 29 th 2020 felt off to me I felt like he was trying to scam me or something. Normally I have a great experience with UHaul but this one made me want to use a different service next time!

ALEJANDRO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEMENTE C. 
Évaluation :
1

Not deal with Contractors that are not up to par and have more than one truck to be able to switch out

CANIESHA R. 
Évaluation :
1

-The attendant at this location never inspected the truck with me, and basically tossed me the keys. -the attendant didn't know how to print my contract -the wrong tow trailer was delivered, so i had to drive to a second location for one

Verlon A. 
Évaluation :
5

Thank you for being such a big help.

TIFFANY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen J. 
Évaluation :
5

Everything were good

ELMIRA J. 
Évaluation :
5

I am very gratefull to find Mr. George , he was very helpfull. I love the attention that I receive from this gentleman. I originally had reservation at Ave T in Palmdale, Please do not go this location, horrible costumer service. Go to 1951 W Avenue L, in Lancaster.

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SERGIO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheree K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Did the reservation on the phone, and they evidently have nothing but the truck for my good guy where I picked it up. No blankets, no heavy duty hand truck, and no four wheel dolly. I'm a repeat customer, and very disappointed in your telephone reservation reps.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy L. 
Évaluation :
3

If you said you pick up the truck at a certain time be there do not let the customer wait for 30: minutes or more

Ramon C. 
Évaluation :
5

Excellent service à la clientèle. Have used this location in the past and will in the future

Angela K. 
Évaluation :
5

Excellent service thank you

Basem M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry S. 
Évaluation :
5

Vehicle was clean, had good tie downs inside and very comfortable to drive. The location I rented from was convenient and the service was quick and easy on getting and returning the vehicle.

Angel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny M. 
Évaluation :
5

Very nice truck to rent everything was in perfect condition

Mack G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturomatthew M. 
Évaluation :
1

Had the worst experience I've ever had with your company am thinking about finding different company to do business with from now on

Terry H. 
Évaluation :
5

This location was great. It's horrible that it took being disappointed at 3 other locations before I found one that was!

Leland B. 
Évaluation :
5

Thank you for your help & wonderfull services.

Andranick Y. 
Évaluation :
5

The service was smooth, efficient, and polite. Totally recomend it.

Laura C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda R. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page