Évaluations des clients Citadel Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Citadel Self Storage

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Ryan M. le

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Le client n'a pas laissé de commentaire.

TERESA I. le

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Have a person thst ia knowledgeable with the computer system. It took over a hour to get into the dystem to process payment. Whrn he couldn't get tge payment processed he asked if I could pay eith cash. I asked for the 800# some how the payment processed. Later I checked my credit card & I was charged twice.

Jaime J. le

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Everything went as planned. Very smooth Easy sign ot. Well explained. Easy check in. Thank you.

Melissa G. le

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Le client n'a pas laissé de commentaire.

Rebecca N. le

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Le client n'a pas laissé de commentaire.

Carlos P. le

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Le client n'a pas laissé de commentaire.

Jillian W. le

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Le client n'a pas laissé de commentaire.

Dana B. le

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I had to negotiate to get a price that was reasonable for my use, fortunately I knew Penske's pricing. So happy with a new van as I don't smoke and this was not smoked out!! The facility is beautiful and clean. I felt comfortable returning to the well lit parking area after hours.

Justin W. le

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The user experience is garbage. No one is going to get out the app until they get to the drop box. THEN the app tells them they need go all the way back across the parking lot, turn the truck back on, and take a bunch of pictures. Just a poor design process.

rita S. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Roslyn S. le

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Le client n'a pas laissé de commentaire.

Debra J. le

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I have rented from this location many times and had very good experiences except for this time. When I rented the pickup I was told it would be 10 for insurance for the entire rental which was not correct. When I asked about this was told to call corporate- then told I would get a credit-but then told to call the location. After several calls to both when I returned the truck I asked that the manager of the location call me. I did not get a call back, I called back to review charges I was then told I had an additional gas fee- the manager proceeded to tell me I forgot to put gas in! I was beyond frustrated! I have a receipt showing that I put gas in as well as I washed the truck that when I rented it was very dirty! I have never been more insulted- by your staff or felt that he did not care as a manager, He made it all my problem and the truck was taken to an offsite and he went above and beyond to make sure to check that I did not put enough gas and make me feel like an idiot by saying over and over again that I must have forgot! . I am not sure I care to rent from your location in the future. I would love a call back form some that oversees this operation.

Neal B. le

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Vehicle was pretty nasty, but ran well. The rental staff was great and so was the pricing. Before coming to u-Haul, we tried to rent from Home Depot and Lowe’s, but didn’t because they didn’t have a vehicle available. The process and pricing at U-Haul was much easier.

Paul M. le

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Le client n'a pas laissé de commentaire.

Don V. le

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You gave me a truck with no antafreeze

Chris G. le

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Le client n'a pas laissé de commentaire.

Jacob V. le

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Le client n'a pas laissé de commentaire.

John D. le

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CHARED ME FOR FUEL I PUT MORE THAN IT CALLED FOR BEFORE I RETURNED IT

Charles H. le

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Le client n'a pas laissé de commentaire.

Ann G. le

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Le client n'a pas laissé de commentaire.

Ronald C. le

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Le client n'a pas laissé de commentaire.

Lawrence G. le

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The truck was a beast to drive. Not sure if the breaks were up to par, but breaking seemed a bit sloppy. The guy at Citadel was great, but there were some paperwork problems that slowed things down a bit. However, he was able to give me some extra consideration for the extra time it took.

Ryan S. le

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Citadel storage has always been a pleasure to rent from. Customer service is excellent and they are very knowledgeable. I will be back in a few weeks to rent a trailer

Bryan R. le

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Employees were very friendly and professional.

Jessica G. le

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Understanding it's labor day holiday, only one person was stuck working the counter. Waited in line for 30 min. to get the truck I reserved. Overall great service. ??

David G. le

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Le client n'a pas laissé de commentaire.

Jana D. le

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More clarity on instructions that were included on the paperwork

Tamica S. le

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Quick and easy to check in and out. Was able to upgrade size of truck at check in.

Christine M. le

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Le client n'a pas laissé de commentaire.

david Y. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

John M. le

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Ordered moving pads and they were not in the truck and was charged for them.

Wallace M. le

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Stopping to buy 2 gallons of gas is a pain. Give me a reasonable price and save me the time....

Kristine D. le

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Le client n'a pas laissé de commentaire.