Great service, streamlined process, highly recommend this location!Barbara R.
Moving Truck Rental in Cincinnati, OH at Citadel Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cincinnati, OH 45213
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 5h pm
- Dim : 1h pm à 5h pm
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- 7/4/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cincinnati, OH 45213
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Ryan the customer service rep at Citadel Storage was awesome! He made my reservation, pick-up and drop off experience a breeze! The cargo van I rented was clean for the most part but, the passenger seat had stains and what looked like animal hair all over it. Also, the dashboard and steering wheel could have been wiped down. It looked a bit dusty. The van itself drove great and was well maintained. Great price for the few hours I needed it for! I would rent a U-Haul from Citadel Storage again! Thanks!THERESA P.
Location was fine. Calling two references while everyone blocks spam calls is over the top.Shawn F.
Excellent customer servicejason W.
Please note the tire blew the inside fire wall. The cause were spring hanger bolts are put in backwards so the nut and bolt rub on the inside of the tire. There was a complete ring around the tire and is exactly where th eblow out took place. My concern is fortunately this happed at a very slow rate of speed 20 miles per hour in a city. had this been on the highway at 55mph there was a great chance an accident would have occurred. My recommendation is to please address the spring hanger bolt situations for future customers.Betty M.
Refuel vehicle before renting. It only had a quarter tank.DONALD R.
The entire inside of the cab was very dirty. Cigarette ash all over, floors were muddy. Doors on cab popped open slightly while driving.Kyle E.
The mobile check in was a terrible experience and it takes way to long to approve. Took over 30 minutes, ended up going inside to have a clerk help.MATTHEW K.
Clear fast servicePHILMON B.
Customer service was excellent but the uhaul didn't seem up to par..very loudCYNTHIA J.
The biggest issue I had was the android app. It is slow, doesn't work well, and crashed when I was trying to self-checkout when picking it up. The location where I picked it up is nice and the staff is nice as well (when I dropped it off).Andrew S.
Great customer service!Victor M.
Great experience!MICHELLE G.
Not allow or fines for smoking in rental vehicles. The truck I rented smelled like cigarette smoke.Michael C.
My check in experience was horrible. I opted for the online check-in to pick up my truck before the location opened. However, the advertised check-in process was not what I experienced. After completing steps that I had previously completed when I submitted my U-Haul rental request, I was then notified to turn on my location or else the process would not work. I then had to add a contact to the application, and was not told this person would be called to verify the account when I rented the U-Haul. Naturally, my contact did not answer because it was early and the number came up as unknown. I was finally able to get the keys 40 minutes into this process. I watched the video on how to use the online check-in ahead of time and I did not find the actual process to align with the online video shown.Maria L.
I tried to do check in on my own using my online account. Through my browser the website was unable to find my location despite me turning it on in my settings. The app was able to find my location but the instructions were extremely hard to follow. For example, it told me how to get to the key box but not how to open it. Then the next step was to find my truck, but I still didn't have a key. When I found the truck the approval process started and we were waiting for approval for quite a while. I finally went inside and was helped by a staff member who told me the approval process could take up to 20 minutes. It was about 30Â° outside that day. It would help to set expectations so people know what they should prepare for as far as your remote check-in and the approval process. people would be able to play in their time accordingly unlikely more willing to wait if they know how long they'll be waiting for. as it stands now I would rate the self check-in process through U-Haul very low. The staff at this location with very helpful when your system was not.LINDEN P.
Like the feature to do everything via phone. Thx, DustinDustin B.
My comments are mostly in reference to the mobile check in process needing to be amended. They use a robo call service to verify check in, and my phone doesn't receive those calls. The service also requires an alternate contact # in the reservation, but I only have one, so I used my fiance's number as the alternate. However, you need to enter an alternate contact name/number specifically on day of pickup, but it can't be the alternate contact # in the reservation. This caused a problem because it was just the two of us moving, so I couldn't alert anyone else to answer their phones (which couldn't be answered regardless due to the robo call service). I understand the need for extra verification for renting a vehicle, but if rental car companies like Hertz can allow you to bypass counter service, there can be processes to fix what's happening at U-haul. This ultimately led to a 45-minute delay in me actually picking up the vehicle, and I had to contact both national and local associates to get to someone who could assist. I will mention that each phone associate I spoke with was very kind and understanding, which I appreciated. Additionally, my reservation was for a 15' truck, however, when going to check in online, they supposedly "upgraded" me to a 17' truck as they no longer had 15' available. I had a confirmation email for a 15' truck, sent the day before. This normally wouldn't be a problem, but the apartment I was moving from was above retail space with limited parking, which is why we needed the 15'. U-haul should acknowledge that a larger truck doesn't always mean an upgrade for folks, as their space for a truck may be limited, and they should have made an effort to contact me about this change. The associate I spoke with about this told me there weren't any there, but there were at least 5 other 15' trucks in front of me; they were all still there when I returned the dirty 17' truck later that day. As far as the location/vehicle, I rate this location above average only because the girl working the counter when I returned the vehicle was wonderfully warm and efficient; she makes this company look good, though I'm not sure if she actually works for U-haul or the place I rented it through. The vehicle itself was dirty, with medicine/pills on the floor of the vehicle, in addition to a lighter sitting in the driver's seat. The weather stripping on the driver's side door fell off as soon as I opened the vehicle as well - not a big deal for operation, however, it happened after the photo verification of damage during the check-in process. Not sure what kind of protocols they have in place to verify the vehicle was actually sanitized according to any Covid protocols either, as nothing appeared fresh or cleaned.Elizabeth V.
Very professional staffAleksandar G.
I booked online with a guaranteed payment. The pick up And drop off was easy. Location is one minute from highway. The two associates were very pleasant. The truck even came with a free padlock for the pulldown door which was great because I had forgotten mine.MARY M.
Check in and check out simple and complete.Hycinthe M.
Keep doing what you are doing.no complaint sJudith J.
Always a great experience here at Citadel!!!! .... DO NOT go to BRAMBLE.... they SUCK!!!JAMES B.