Dropping off was difficult, I wasn’t sure what I was doing. I was also charged somehow $75 extra dollars and don’t know how or why or who to talk to about it. The pick up was easier bc I had help. When I dropped off there was 1 attendant who just gave me the phone to complete. I am Not sure if I filled someone out wrong and that is why I was charged an extra $76. Not really fair, moving is stressful enough, uhual should have someone on standby or a phone number to call when you’re going through the process if you need help.
Alexis M
Customer Reviews for Citgo of Hasbrouck Heights
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys were great and helpful.
Steve GDo not use non-staffed locations. I had a terrible experience that caused me a delayed pick-up and a delayed return, both times required lengthy customer service calls, with wait times, to resolve.
Neal RCustomer service person was helpful and helped me with a small website glitch.
SARAH CRental person was not there and couldn’t be reached at 6:30am. The location was changed on me after I made the reservation.
Christine H