Le client n'a pas laissé de commentaire.
DAN S
Customer Reviews for City Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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very personable and helpful throughout the process
Misty DVery nice folks
Julie MTy soo much for your help!!!
Matthew HVery helpful and professional.
James MExcellent service à la clientèle
Matthew WVery smooth experience! I will rent here again.
Jacob BThis is a retail tire and auto repair location so at times the parking lot can be crowded but it covers a large area. I have rented from here multiple times and never had any trouble finding somewhere to park but you may have to look around for a good spot. People are great, wide selection of trucks/trailers available and checkout is quick. I would certainly recommend this location!
LYLE RThe truck came to me filthy dirty on the drivers side, where the gas n brake petals are and outside up orange clay mud , dryer on thick, the fan was on heat , I was unable to turn the knob to stop it, my experience was not great
Maria PThe staff was very courteous and helpful. Je les recommande fortement.
Roscoe RI thank the man's name was frank... God he was The nicest man I lost my key and was very nice helping me out on getting a new one
Cesare TIt was just a drop off, so I can’t say much
Vincent LRental went smoothly, equipment was ready & in good condition as scheduled. Parking on-site is very limited.
Robert MProvide a truck that doesn't leak when it rains all my boxes that were on the bottom we're all wet some of the stuff ruined
Pamela WBusiness was closed, but an easy drop off.
James RThe hand truck was not in the u-haul
Christina GThe UhAul wasn't available when I arrived to pick it up. It was at another location that the gentleman at the location had to locate and go pick it up himself. He was wonderful doing that for us. We drove from Pennsylvania in a rental car, which we ended up having to keep an extra day because the truck wasn't where I was told it would be. Uhaul kept sending me texts about bringing needed trailers back to Pennsylvania with me, but couldn't tell me my truck wasn't where it needed to be. The lights on the truck weren't lined properly so it made night driving difficult. The lights on the dash and radio would flash on and off regularly leaving a hot smell. The truck was returned way cleaner than when I picked it up. The windshield was terribly dirty. Added with bad lighting was dangerous driving on the mountain roads of NC. Yet I was charged for all the extras. Ricky wher I picked the truck up went above and beyond, he was very busy and yet went and tracked down my rental that wasn't where it was to be. He knew I was in a time crunch and missing deadlines so he got the truck as fast as he possibly could. I blame UhAul booking/ reservation because they were more worried about getting trailer to Pennsylvania they couldn't have my UhAul ready or where they told me it would be, when I arrived. Cost me an additional day and miles on my rental car, then uhaul charged me added miles on the truck at return. I haven't been happy with uhaul at all these last few times I rented and I don't feel valued ( other than Ricky from City Tire) as a customer. Returning the truck I asked how to complain of the situation and I had to call the 800 # and waste more of my time. I'm grieving the loss of my son, which is why I needed the truck, to move his belongings, so dealing with this nonsense has just made things much worse for me.
Tracy LThe person that took are of me was well informed and helped me at the counter. They were busy I guess he and told me I had to disconnect the tow dolly myself and move it to it's final location. It was difficult for me to do this by myself considering my age.
ken hStaff was very efficient and helpful during pick up and return
Charles BThe truck I reserved was not even there! The man who works at this location was NASTY, uncooperative, and not helpful. This was a miserable experience and I will never reserve a truck with U-Haul again, especially at this location.
jeaniice bSmooth transaction, helpful staff!
Rafael SFast and furious
Paul VThese trucks need GPS and truckshare process is too involved.
Linda ORandom lot, business closed on Saturday. Would only know it as a U-Haul site because other vehicles were parked there among the wrecks.
David MGreat experience, super friendly staff, nice heavy duty trailer. A+
Jack BWork on customer service skills
Michael BNothing at this time
Timothy SCity Tire added insurance without my approval. They could not print a receipt for me to review. We I got home, I checked the contract online and saw the added insurance. Very dishonest. I called Uhaul, they said they could see where I declined the insurance on my application, and saw where it was added by City Tire. Uhaul also told me that City Tire was known for adding charges. That is stealing!! They could not remove the insurance, but put in notes that I did not want insurance and I would need to call back after returning unit to have charge removed. That was not necessarily true. I had to wait for a manager to review and contact me, even though the representative clearly saw the note. Extremely frustrating dealing with Uhaul.
Roberta JStaff was quite helpful and they had a variety of equipment available. One minor negative is their front parking lot is crowded but not a real problem, just be careful when entering. The trailers are then around back behind a building and easy to get to.
LYLE RVery helpful and friendly
Brant HThe gentleman behind the counter was courteous and helpful for our return.
Paul SI felt that they could have been a little more efficient in their business, but they were quite busy and made the best of it. I really have nothing to complain about. They were good people.
Kenneth sLower mileage charge!😁😁
GEORGE FWe did an after hours drop off using our phone so hard to rate!
Alexandra FGot to say this was one of the most efficient and enjoyable U-Haul rental experience I've had. The crew at city tire are great.
Melvin CAsk could they do their inspection while I was there? They said no.
Bobby BGreat costumer service
Giuseppe gClose to house.. Very convenient location.
Tracy MMy experience with City Tire was so good I’ll start buying my tires from them from now on.
Michael HAfter not being able to drop the truck at one location this one worked
Dennis BIt was a quick process and very easy the gentleman. We're all polite there., I would use them again
Lisa LI had to return the UHaul the night before, since some people work. The location was closed and extremely crowded.
Larry MThe return check in is very inconvenient especially when trying to take multiple photos at night perhaps some lighting in the return lot which was jammed with all sorts of non uhaul branded vehicles
Charles AProvide a drop off closer to my home. There are many U-Haul locations in the town of Clayton GA near my home but I had to drive 20 miles north to Franklin NC to drop off my trailer.
David FMake lock boxes easier to find.
michael r