Terry and his staff go above and beyond to insure my rental was safe and in good working condition, Thanks!!!
William L
Customer Reviews for Clayton Tire & Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I am not sure each customer is different. What I may prefer another one may not.
Daisy JGreat customer service, Chris the gentleman that waited on me. He was awesome, thank you.
Linda SI had an issue with the price I received when I made the reservation it was higher when I went in to pick the U-Haul up. That's misleading a person when they make a reservation and is told one price then go in and it's totally different amount.
Ieshia FWe reserved the trailer for pick up at 7:30am. At 5:30 the day prior, we were informed that the equipment would not be available until 8:30am. In fact, the location hours are wrong on the rental site as they do not open until 8:00. We were disappointed to delay our day's start by an hour.
Ronald Jthis location is the best
VINCENT CInternet service bad so it took a long time to check vehicle in
Julian Sgreat service , Chris was outstanding thank you
Vincent CMake sure the unit is swept out. Also all the exterior reflectors are working.
Mark KGreat service and easy pick up and drop off.
Patrick R5x8 trailer was sufficient for my needs, but the trailer itself needs some cosmetic maitenance - rust, faded signage on tralier, discolored fenders. Tires were good. Towed fine. No issues. Just needs some cosmetic care.
Greg HYou are doing a good job. Thanks!
Janice SThe floor of the truck was dirty but kind of expected because of the location. The people were great though. Got me in and out with no issues. Super friendly.
Michael GNo complaints for the rental location but the ramp on the back of the 26' truck needs to be longer. The ramps used to be longer and uhaul shortened them and that makes loading and unloading extremely difficult due to the ramp angle.
John DThe employees at Clayton Tire and Muffler were fantastic as well as the employees at Baileys Auto. The experience with U-Haul however, was the worst I have ever experienced in my entire life. I have moved several times and used U-Haul every time - never again. I specifically set up a pick up location close to where I was moving from, and a drop off location close to where I was moving to, neither of which were more then 10 miles from eachother. I was told upon my confirmation receipt I would receive a call to confirm all details, U-Haul never called. Imagine my surprise 15 minutes after I drop the U-Haul off after moving for the past 2 days that I get a call from the CERTIFIED U-HAUL location I already dropped the truck off at saying it was the incorrect location and they could push through the return but it would be upwards of FOUR TIMES the agreed upon rental price. I had to return to the verified U-Haul location I dropped the truck off at, and return it to the certified U-Haul location I picked the truck up from. I had no drop off confirmation on my U-Haul receipt and they did not answer despite numerous calls. This is by far the worst experience I have ever had with any moving company and I will never use U-Haul again and I suggest others to look elsewhere before using them.
Justin Vvery nice people. smooth transaction
Brad BThe shop and the people at the shop were great! Easy check in/out. The truck was clean. The trucks check engine light was on, the traction control kept dinging about needing serviced, and there an exhaust leak. Sounds like it's under the passenger seat. Made the ride loud and when stopped filled the cab with exhaust fumes.
Jason FEvery step of this process was so overly difficult and time consuming, which is so disappointing considering i've had such easy experiences with uhaul in the past. The truck share 24/7 was a complete nightmare, the truck itself wasn't even all that clean inside, and the entire experience was just awful. The only, and I mean ONLY, positive thing about the experience was the gentleman who worked in the location. He was the only helpful person we interacted with and he doesn't even work for uhaul
Isis DWas ready to go and very friendly person at desk
MUHAMAD DNo improvements needed. Great experience
Paul MAll was well at this location
Natosha BEnsure, if a reservation is made, the truck is available! If it inconvenience the customer, there should be some type of compensation given because customer has to make other arrangements.
Branda WThis was the best u-haul location I have dealt with. They were extremely helpful with hooking up and disconnection, and great to deal with. Transaction was simple and fast. Will use them again!
Matthew GMy only minor complaint is that parking can be iffy since they are so popular it is hard to find a spot. Otherwise, the service and equipment are top notch. They make it easy and get you out the door quickly. Que demander de plus?
Denise DVery clean U-Haul, very professional and nice customer service
Latasha SBe sure the truck is actually available at the pick up time. My pick up was delayed by an hour because either UHaul or the location didn't set it up properly and I was stuck in 19 degrees waiting to get it.
Christopher MI've rented a few U-Haul trucks since I moved to NC and with this one, I've found the one I will be using. It's close, the staff is very friendly and helpful and the equipment is clean and in excellent condition. This is my second rental here and the service and equipment is consistently very good.
Frederick SThe guys at this location is very friendly and nice; thanks for your help and assistance…
RODERIC CTruck that was rented to me was terrible had a vary bad exhaust leak and breaks had a loud squeal when applied. Headlights on truck were also bad could not see at night while driving this truck needs attention or retired.
Marc WExcellent service. The gentleman who rented me the truck even cleaned the inside of the truck with a broom in front of me. Went above and beyond expectations.
KANNAN RI was met by a gentleman named Chris who was professional and knowledgeable. I was in and out in a timely manner. Because of Chris and his customer service skills, I will gladly refer friends and family. Chris is an asset to your business. Thank you Chris.
gary wI reserved the large truck, 3 dollies and 2 dozen pads. The truck had only 1/8 gas and the guy had to clean it out after I rented the truck. The only item at the location was the truck. The reason for reserving the others was I was moving an entire house and apartment to a house that has a second floor. I understand the form say that it might not be available however, items shouldn't be available to rent at all.
CHARLENE MVery happy with my experience at this location. The van was ready, clean, gassed up and the check out was very fast. (I had done most everything online beforehand.) Le personnel était amical et serviable. I needed an extra day which they accommodated and checking back in was smooth and swift. Great place to rent equipment. This is my second time renting from them, and the service was excellent both times.
Frederick SGreat experience, personable and friendly customer service, experienced and professional help at the desk as well as hooking up the trailer. Will definitely go back for U-Haul when needed.
Laurie MPerfect 100 % recommend
STANLEY OExcellent service à la clientèle
Laurie MGreat service. I use this location whenever I need to rent a truck or trailer.
Gregory WThe speed of checking in to pickup your rental.
MAGNUS SAll good
Michelle BLearn how to make sure trailer is attached to the vehicle correctly. Mine came off hitch while going 55 mph on the Interstate. Hitch and ball were not mated completely when tightened. Also, should advise customer to recheck connection after a few miles.
David GVery professional.
Becky GProprietor of Clayton Tire and Auto should be sanctioned for not going over the agreement with me and stuck $55 of insurance on the rental without my consent. Then when I let him know that I would not be returning the van until Saturday afternoon, he was okay with it yet one of his employees left a harassing message demanding that I return the van immediately. The proprietor told me to delete the message and I have not as I feel discriminated against as I'm partially disabled and a member of the LGBTQ Community and neither he nor his employee was sensitive to that fact. Also the van did not have a full tank of gas as was told to me and I have pictures of the dashboard and fuel gauge when I picked it up and when I returned the van. So the 8 gallons of gas is another false charge. Also, this location was the first ever to not print the agreement so that I had nothing to prove that I had legally rented the cargo van if I had been stopped by the police. That was not okay in my book. Lastly, please know that I have rented from U-Haul many times in the past, this location and experience has soured me toward your company and in the future I will consider your competitors for my moving needs.
Jon HTruck ran great. Was ready when I arrived. Service was friendly. No complaints
Marc MWhere very accommodating and friendly
Kimberly BFast customer service.
Connie KThe truck needed an alignment, after going over 50MPH, the wheel start to shake.
Zhihua DThere was confusion about the app finalizing the order. The owner/manager kept telling me I likely only had a reservation, although I was sure the order had processed. Perhaps I had pressed one too many buttons on my phone, but we were at a stand-off, until he looked me up and realized I was good to go. Automation cost me a good 20 minutes.
Mark GJust fine
Charlie R