No one there during "business Hours" and no one returned my 2 calls on the day of my return asking for instructions on how to drop off my truck
THOMAS D
Customer Reviews for CLE Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Service was great and the agent was super friendly and polite. My only suggwould be to hire that guy some help cause he worked alone on this day.
REGENALD CI was happy with this location because it was the closest to my house.
PATRICK CShop was closed (Sunday) so personnel were not present.
Matthew TExcellent customer service service and super friendly 100/10 great place
GAGE LVery Very helpful staff
JOHN DOn arrival to pick up the UHaul, I had picked self service which I quickly realized was not possible there. There was a man behind a closed door to the storage unit who had to give me the key and help me process my request, who had been watching us on the cameras very visibly confused on how to obtain the UHaul / check in / etc. We had to ring the doorbell to see if anyone was inside, where he then opened the garage to give us the keys. The whole experience was odd / uncomfortable and took longer than expected or needed to. Other than that, the facility appears clean and the truck was what would be expected.
Mallory ZI tried to return the truck through the app and it locked up twice when I tried to take pictures of the outside of the truck. I certainly hope I won't be charged for NOT using the app - I tried and it kept glitching. For a process that pushes use of the app so much, I'd be sure the app was in working order. The location was great but that app…
Christine KThe manager Cameron is super helpful
John DConvenient pick up location and more chill than a traditional Uhaul store. Documentation process via the Uhaul app took longer than I expected; photos of everything including myself and my drivers license required before the rental starts. The app is much improved and works well. That's the trade off for being able to pick up a van anytime - just need to budget for the time.
Andrew RLeave truck inside fence instead of on street
Geraldine MCameron at the desk had some good packing advice. Highly recommend this place.
John DOnce again, it was nice to talk with a real person when dropping off the truck rented. Our invoice was confirmed and the equipment was inspected while we were there.
Derek HThe vehicle I used was not great to drive. It was chugging and handling poorly. Very clean.
Michael MThe gentleman assiating me at the location was experienced and accomodating.
Arthur WThe only thing I would change is the addition of some lights. The area felt sketchy at night to someone who is from out of town.
Chris HThe gentleman at the service desk was friendly professional and made me feel like returing to the location to rent again
Akidah FIt was confusing for the drop off since the online Uhaul site has different information than the location's instructions posted on the door for after hours drop off.
Anne GCab of the truck I rented smelled like smoke
Rob BOn line check I was very confusing. It would have been nice if the truck was where I originally requested it or within 5 to 10 minutes. Besides this part - everything else went very smooth. On line ordering and phone calls for help - everyone was very helpful.
John LThe truck was not clean on the inside of cab There was coffee spills all on the door the cup holder was dirty I don't even think the truck was sanitized from the last use
Angela MThis location was not open when I dropped-off, however, they processed my return and sent a receipt and they was reassuring to know the equipment was received.
Tara WUnable to reach anyone when I needed assistance.
Jenna WPerfectly fine experience - Cameron was helpful at drop off.
Ashley BThe truck was impossibly loud. When I called the help line, the wait time was 60 minutes and I could not wait to speak with a rep in order to keep my move on track. yeah
Bradley MGreat and friendly staff. Convenient location.
Matthew SCorrect the charge on my account.
Christie CThe truck was in very nice condition and made our move a breeze. I do wish the smaller trucks came with a ramp but we managed without it!
garry gLocation was fantastic! Thankfully there was an excellent employee inside! The 24/7 contactless pick up was absolutely atrocious but he turned our experience around.
Kim ZDude working there was great. Thanks!
CHASE Jfelt unsafe at night
Jon DTough location, but supportive staff.
LLOYD KI did not receive the dolly that was supposed to be in the truck upon pick up. I did the self pick up so the office was not open and there wasn't anyone to assist.
Erik HIt was a very easy pick up process, but let them know they will still need to speak with an employee, the online check out process is not flawless
Alexander WEverything was great from pick up to drop off !
Samuel MLocation is a little rough but everything else was fantastic
Layla VGot there after hours, it was easy to find but I had no other interactions.
Jill MMonths ago I scheduled a pick up at a location near me. I arrived the day before to confirm the truck would be there but I was surprised to learn that not only would the truck not be there, but that I would get a call sometime during that day telling me where I would be able to pick up the truck. I was handed in 800 number and told I had to call and figure things out on my own if I didn't want to wait for that call? I called and found out the truck would be at a location 10+ miles from my home and not at a staffed location- that I had to watch a video and go through all kinds of gymnastics on my phone in order to pick the vehicle up. This truly was a poor experience. I'll rent through Penske the next time
Keith WQuick and easy
ANNICE Hdropped off after hours and it was very clear and easy to do- location is super accessible for the city so that’s appreciated!
Megan GThe vehicle was in good condition and the interior was clean. The location itself was easy to find, and I was quickly able to drive the truck off the lot. One major drawback was that the truck was only provided with a 1/4 tank of gas. I should have been credited for any gas above 1/4 tank when returned.
JAMES NUnmarked, unclear directions on where to park the truck and it hardly seemed like a functioning and open building/business.
Elysia SThe gentleman working there was kind. The truck was shit,
LORI FLocation is not ideal and the signage not great, but the service was quick, efficient, and incredibly pleasant.
DAVID BThis is in a warehouse area, so not very inviting. I tried to call this location today but was on eternal hold. I have no finalized bill as all I have is a screen shot I took while doing the online return that says thank you and this request for a review. I know this is an issue with U-Haul in general and not the location but why no finalized bill?
Michael OTruck was dirty, smelled and had garbage in the back(tissue, gummy bears)
Adrian PThe best mover ever experienced
Allelign SEverything was beautiful and on time. They call back to see if I still wanted the truck
LAUNER NHad to park the Uhaul on the street. Area seemed deserted.
Adam SSmelled like cigarette smoke, heater didn't work properly, area was pretty sketchy
DAVID DClean truck, Good location, Great service, Thumbs up.
John DDoing the after hours drop off was a mistake. There is no way to get your deposit refunded if you chose this option.
Scott MThe online checkout process didn't work well. Over 15 minutes to checkout and another 15 minutes to return the truck
Steve GThe guy was informative and I followed his instructions
Syrah VStreet was blocked off on both ends and it took me a while to figure out how to get the van on the street and there were no instructions on where to park it.
AJ SThis is a good location for drop off or pick up if you live in the downtown Cleveland area. It would be helpful if the area to leave the Uhaul vehicles were clearly marked. It is in an old warehouse area and it seems the UHauls are parked outside of the gated business on the street. We did return the UHaul truck a little after 5:00 while it was still still light outside. We were able to walk back to downtown Cleveland which was nice.
Vivian MI showed up at the wrong location and he was able to accommodate my same-day request. Thank you!!
Danielle H