Customer Reviews for Clean as a Whistle #2
(U-Haul Neighborhood Dealer)

117 évaluations

303 S Tyler St   Gladewater, TX 75647

(903) 374-0449

Heures

  • Mon–Fri
    De 9 h 30 am à 4 h 30 pm
  • Samedi
    De 9 h 30 am à 12 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(903) 374-0449

303 S Tyler St
Gladewater, TX 75647

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h 30 am à 4 h 30 pm
  • Samedi
    De 9 h 30 am à 12 h 30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale W. 
Évaluation :
3

Was unable to download the app so I just used the drop box and also deposited my copy of the rental agreement. Didn't here from any one to confirm safe return.

Mark V. 
Évaluation :
2

Needs better customer service. Needs to be on time and not have customers waiting for them to arrive from his trucking business. Also a better explaining of the charges if we will return it somewhere else and not there location. We return it to their location and waited even longer while did a lot of talking to others. We had to play waiting game again to get the trailer unhook from his employees who works for his car detail business. Very disappointing.

Phyllis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
1

Owner never looked at me. Told me he would email receipt but never did. Helper barely talked to me.

Randall R. 
Évaluation :
5

Great location, great service, I would definitely use this location next time I need equipment.

gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart T. 
Évaluation :
3

I had to pick up my rental 10 miles from my original request location. Availability was poor. I was told this when I first made a reservation. At least there was honesty.

AMIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant K. 
Évaluation :
2

Make sure they don't charge for fuel that wasn't needed. I had a BS charge for six gallons.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance F. 
Évaluation :
2

No one was there. Equipment was not orderly/no clear place to park the truck

Kelly G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taryn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP A. 
Évaluation :
4

Don't park trailer in ant hills.

Al L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDALL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uleta W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
1

I was scheduled to pick up trailer at 9:30, the u haul owner did not show up until 10:35. I called the Shreveport location that scheduled the pick up and said “sir he doesn't open until 10” , again, they scheduled me for 9:30. Ultimately didn't show until 10:35. After he shows up his computer wasn't working and said he didn't know I was coming. Equipment was fine but service was a 0/10. Would never recommend this location

Canon C. 
Évaluation :
5

great

Michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan V. 
Évaluation :
5

The owner stayed after hours to rent me a truck! A++++ Joni Petty

Joni P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne B. 
Évaluation :
1

Only car detailers were there when I dropped the truck and trailer. Filthy building, lot and I was told to come back to see the owner even though I was there a couple of hours past the posted hours of operation. I never saw or heard from anyone. Ever. Period. I've used U-Haul dozens of times all across the country and have never seen or experienced such a lack of service. Shame on them!

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN H. 
Évaluation :
5

Customer Service is paramount at this location...INCREDIBLE customer service

Kyle D. 
Évaluation :
1

This place was deplorable and I would hope and expect that UHaul would discontinue any association with this individual. He was very unpleasant and even exclaimed that UHaul is just his “tinker-toy” and uses as a tax write-off. His demeanor and character was vulgar. The truck was empty of gas and filthy.

Julius P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

Good experience, very nice people to work with.

david C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
2

I would show up on time to offer a rental. Not show up 45 mins late.

melissa L. 
Évaluation :
5

Great experience

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
1

HORRIBLE EXPERIENCE! I received a call from Uhaul reservations. I Had a reservation for 1:00 PM pick UP in Gilmer but due to availability I had to pick up at this location instead. Arrived shortly before 1:00PM & was told the only person who could do the paperwork for my trailer rental was at lunch & would be back shortly. An hour & a half later the, what I'm assuming is the owner showed up. He said our reservation wasn't on his log before he went to lunch which is untrue. I was told by customer service our reservation was downloaded to his log that morning while she was speaking to me about the location change so it WAS there. He either didn't check his log before taking off for lunch or just flat out lied. Either way, he was very rude, condescending and dismissive. To top everything off, I had my stepfather go pick up the trailer and instead of charging my Debit card which was on file with the reservation, He made my stepfather pay with his debit card instead of calling me for authorization! I will NEVER pick up from this location again! Oh! And all the trailers were piled on top of each other so he had to bang the thing around to get it "unstuck" from the other trailers. My stepdad informed him we would NOT be paying for the damage he was causing to the equipment! I could go on & on but won't.

Thomas B. 
Évaluation :
3

Dropped off after hours.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Excellent customer service

chad G. 
Évaluation :
5

Great service no hassles.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
1

Owner scammed me for $20. He claimed it was a handling fee. Uhaul customer service was nice and refunded this for me.

Daniel K. 
Évaluation :
1

This was a horrible experience an absolute nightmare that lasted for 4 days and countless hours on the phone trying to get it straightened out. The man wasn't there at my reserved pickup time, didn't get truck until 3 hours later, he had a hacking cough that he didn't try to contain, wrong odometer and fuel reading, checked 2 trucks out on my account rather than one, return location was wrong and time, overcharged us for the small dolly and refused to give us the larger one we needed because it was too much hassle (charged $10 for the $7 dolly and he wouldn't give us the $10 one-there was no mistaking the correct price they are written in large numbers on dollies), made husband email his DL even though he was standing right there, he couldn't get our email correct (after multiple times of spelling it for him) to mail us the contract

juli G. 
Évaluation :
2

Truck we ordered keys weren't available was supposed to be able to drop off in Longview and when I went to drop off they told me I couldn't spent over 3 hours dealing with a truck that was 11 foot longer then I needed

THERESE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margarita O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

The verification method is kinda Nazi. I own my business and home, so no lease agreement. My employer is also me. You had to wake my nephew up at 8 am on Saturday, when he worked til midnight the night before.

Garland Wayne S. 
Évaluation :
2

New location

Paul B. 
Évaluation :
4

Was told to pick up a certain location got there was told it was in a different location 20 mins away

Kishan M. 
Évaluation :
1

La persona fue muy grosero, me grito, y no chequeo nada y puso informacion incorecta , y me estan cargando dinero extra por disque millas que no es cierto, es una falta de respeto

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
4

Very good service

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

humberto A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen H. 
Évaluation :
2

The starting miles shown on the contract did not match with the odometer (+33miles), the fuel gas tank did not match either. Insurance cost options were not disclosure upfront, just charged to the contract...? Some other anomalies received during the check in service.

Baldomero V. 
Évaluation :
3

Good service. Small town so no wait. Convienant.

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Britnee A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine H. 
Évaluation :
3

checking the truck back in was a bit difficult getting the app to work at first. After it started it was fine but we were unsure about when we were finished.

joe H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip P. 
Évaluation :
3

They had just closed for the day when I called to return the trailer. They did answer the phone, and instructed me where on their lot to leave the trailer. Worked out well. I appreciated them letting me leave it after hours...and took pictures of it on site for verification, just in case it might have gotten stolen or damaged after drop off.

MORRIS W. F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie S. 
Évaluation :
5

This place has excellent customer service, very nice people

Stephanie P. 
Évaluation :
2

There were no working running lights on the trailer and the door jammed when opening and closing. The owner was not concerned about the running lights and said he was fine with me driving it off the lot as is.

Brandon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MORRIS W. F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sanjeev L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan B. 
Évaluation :
1

When I showed up to get the truck they said my reservation was cancelled, in actuality I think it was just moved to Gladewater. In Gladewater, no one was at the store and I had to call then wait then the guy that showed up forgot his key. The company computer did not work so the employee had to use his phone to check out the truck. There was not paper work nor electronic documentation until THREE DAYS LATER someone called to ask if I had returned the truck. At this point I again requested a receipt and finally got something via e-mail. This was a terrible, unpredictable undocumented experience.

stephen W. 
Évaluation :
2

He never asked if I'd ever driven a truck of that size or even show which truck it was. He said to look at my key and match the number to the truck. Poor customer service.

laura F. 
Évaluation :
1

This was the worst experience I have ever had with anyone in customer service. The owner is a liar and the people that work there are unprofessional.

Dana W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stacy H. 
Évaluation :
5

The attitude of the folks was very friendly, just wonderful to deal with. I'll use the same place next time. Very good experience.

michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey H. 
Évaluation :
3

It was a Sunday and they were closed. I called and the owner said to leave it.

Marcy M. 
Évaluation :
1

Zero gas, totally empty. No explanation, just take it or 'll leave it

Rebecca T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evea M. 
Évaluation :
5

Very friendly, courteous, professional young man who runs busniss.

OTIS A. 
Évaluation :
1

Self check in express no good went through process to check end web said keys under seat but truck is lock . No dolly in truck but paid for one . Call representatives said they send locksmith to cut key never showed up I had to sit there 2half hours at location until they open . And told me he has to check me again what a mess !! ??

Jamie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
1

Closed when it was supposed to be open. Left trailer but it was never checked in. Owner lacks responsiveness. Poor service! Do not recommend!!!

Jere W. 
Évaluation :
4

Clean AAW was fine. The overall pickup process was so bad I considered never using UHaul again. Kilgore Muffler should be dropped as a UHaul dealer. Rude, unhelpful. Could give a crap. I had an online reservation for Sat morning, but it was not honored. I receive a text Friday at 4pm confirming reservation while traveling from Chicago, evidently informing me at COB the night before my morning pickup my reservation was 'moved' to a town 20 miles away. Seriously?? What good is your reservations then? When I walked in to my reservation location, Kilgore Muffler, he says 'oh well' and not his problem. When I asked if he could see if any trailers were available closer, he responded 'nope, call 1-800-uhaul'. After years of usage, I am not a happy camper.

neal H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan E. 
Non les évaluations ont été soumises pour cet établissement.

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