Customer Reviews for Climate Control Mini Storage LLC
(Concessionnaire U-Haul dans le voisinage)

108 évaluations

2012 Kingswood Dr   Medford, OR 97501

(541) 326-0473

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h30 pm

Services dans cet établissement :

Pour nous contacter

(541) 326-0473

2012 Kingswood Dr
Medford, OR 97501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h30 pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcella G. 
Évaluation :
4

Must Have cruise control and AUX in radio

robert H. 
Évaluation :
5

Everything when very well, Saulou was very professional and polite, you have a very good employee working for Uhaul. Thanks, Eric

ERIC CHRISTIAN S J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARMER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
5

Very efficient

CLIVE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

We were charged more than we were quoted because of a large tax added on! The truck was also somewhat dirty, we had to sweep it out before we loaded it.

RUSSELL JARED E. 
Évaluation :
5

this was the easiest uhaul experience ever. only thing that would have been better is uhaul had a ramp...cant remember if they usually do or not.

ABIGAIL FOREST R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIVE L. 
Évaluation :
5

Great location with the added benefit of storage units, one of which I rented.

ERIC WARREN S. 
Évaluation :
5

This was a super easy experience and I really appreciated it. The owner at Climate Control Mini Storage was very helpful and pleasant. Made putting together a move, pretty simple - aside from the moving part.

Noel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

URSULA ELIZABETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANATOLIY S. 
Évaluation :
5

The gentleman that helped us which I forgot his name cuz it was hard to say was awesome. Got us out of there really quickly, and was super understanding. He gets a big thumbs up ðŸ'

Brandi H. 
Évaluation :
1

I was charged a 25 $cleaning fee after we had swept out the back. My receipt did not state what the cleaning fee was for. The staff didn't offer to inspect the truck in my presence so it's hard to say what the charge was for. I assume they charged me just because they could. Great business practice!

JILLIAN ELIZABET P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN ANN F. 
Évaluation :
5

Very friendly and helpful

Amy M. 
Évaluation :
5

Super friendly, helpful employee, I appreciated the help with dropping off the trailer at a different location than my original stated drop off.

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary R. 
Évaluation :
5

Saul at climate control was very friendly and helped my family get the job done.

Tyler W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Well to start, the U-Haul site was down. THANKFULLY Saul at the pick up location was 100 % amazing. He helped me figure out the downed website, and he even gave his time to help us move some furniture due to flaky moving company issues. Idk how to spell or barely know how to pronounce his name, but Saul at the pickup location deserves most everything. I do believe if I hadn't been able to get help with Saul, idk what I would have done about the U-Haul. I was quite frustrated the website was down, and I can only imagine how others might have felt if they didn't have someone as I did to help. Maybe U-Haul needs more assistance when and IF something happens at either locations. Better numbers to call? More options to still continue to pickup?

Melanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADOLYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca D. 
Évaluation :
4

Gas gauge shown on return printout showed 1/4 full however I put gas in prior to return an the gauge showed between 3/8 and 1/2 full. The same as when I started. I was charged for an additional 8 gallons. Not good.

DOUGLAS HARRY S. 
Évaluation :
3

Arrived at closing. We were told by the person locking up to leave the truck and blankets in the parking lot and they would check in the next day. Didn't hear from them at all but received an extra charge for damage/missing items 5 days later with no notification or notes about what they were referencing. Truck was clean and we left all blankets in the cab as directed. Tried to contact them and they couldn't review their notes, U-Haul also couldn't see any. Waiting for a response from a manager now. Not impressed with their communication.

Kathryne N. 
Évaluation :
4

Just keep hiring people like the ones who run this location we rented our truck from...they were friendly, courteous, very helpful... I would recommend this location ðŸ'¯%

Claude F. 
Évaluation :
5

Very friendly and helpful staff.

GARRISON B. 
Évaluation :
4

The online check in was frustrating and took much longer than it should have.

Garrett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael O. 
Évaluation :
5

All good, will use U-Haul again as I have been for years.

VINCENT G. 
Évaluation :
1

Was charged extra with no explanation .....They were not organized and couldn't figure out their system said theyd figure it out and sent us on our way .Now I have additional charges with no explanation!!!!

ZACHARY W. 
Évaluation :
2

Ordered 15' truck, not availaible, ordered furniture blankets, not available. Seemed like the outside of cab had not been washed recently. The staff were helpful and courteous. Need to coordinate better between customer service and the actual availability at the pickup locations.

John M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

I was satisfied with my experience

BENJAMIN N. 
Évaluation :
1

I followed the instructions for returning the vehicle on my app. However there was no drop box and the people inside refused to help. After calling, I was told to leave the keys with the people who refused to help me. Then they made me wait why they called for the same info. Then four days later I get an angry email accusing me of blocking the entrance and exits (not true it was parked in the lot across the street per instructions) and taking the key.

NICOLE C. 
Évaluation :
5

Does not get any better ...

GLENN ALAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

We were told that we could not pay cash for pick-up but we could pay cash at drop-off but when we got there we were told that they can't do that and that we should have paid cash at pick-up location.

Lorin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ila I. 
Évaluation :
2

I was told to bring the truck back full of fuel. When I checked the fuel gauge before leaving the facility I noted that the Marker was just to the left of the full line so I assumed that was where “full” was marked on this vehicle's gauge. When I refilled before returning the truck I was surprised that it took over 7 gallons, since I had only driven less than 20 miles. Then I turned on the engine and noted that the marker was well to the right of the full line. I knew then that I had not been given a full tank of fuel when I rented this truck. It cost an extra 10 $or 12 $to bring this truck back FULL. When I pointed this issue out to the manager his attitude was pretty much “oh well - you should have just filled it back to where it was on the gauge.” How do you do that when the engine is off at the gas station and you can't see the gauge? I told the gas attendant to fill it, as I'd been told to do. I paid an extra 10 $at least to bring this back full, over- compensating for the less-than full condition that they gave me upon my rental. I would like a refund to make me rescind this negative review. Also, when I entered the office to finalize my return the manager was not wearing a mask. So I took mine off and asked him why he wasn't wearing one. He said he didn't have to if there were no customers in the office. I pointed out that I was a customer, and although he did finally go find a mask to put on, I was not impressed with his argumentative attitude. No - I will not use this location again and I will not recommend them. By the way - I had no issue with Vicky(?) the office gal - she was easy to work with. Her boss not so much.

ROBERT LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LADON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA B. 
Évaluation :
5

Best customer service ever🤗🤑 Thank you Mercedes 😊...

james H. 
Évaluation :
5

Extremely friendly and apologetic for our pick up experience.

Penny N. 
Évaluation :
3

I believe you should test your trucks prior to renting. My trip was delayed several hours due to me having to call our road service prior to even leaving and turn signals and break lights did not work on plug to trailer. Thus, a fuse had to be replaced and he could not get there until approximately 10:00pm. This delayed me until the next day for travel. The rental place added on safe move when I specifically told him I was just using the truck to tow my trailer home due to family emergency. Therefore, it was an unnecessary charge to me with an empty cargo. Not my best experience with UHaul, and I have continually used you for many years. The technician was helpful and quick about repairs to the truck so kudos to him. I will still use Uhaul, but we cannot be better without feedback. Merci

SUZANNE D. 
Évaluation :
5

My experience was excellent! Forgot the mans name, he was kind and helpful. Ty!

AUNDREA MARIE D. 
Évaluation :
4

They didn't say much, but that they would checkout the truck later.

Lauren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W. 
Évaluation :
5

I was truly impressed with the amazing customer service. Was amazing to be created and treated well. Merci

Misty R. 
Évaluation :
4

had a hard time changing reservation online

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk D. 
Évaluation :
5

Top notch! Friendly, knowledgeable, efficient.

Laurie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristopher K. 
Évaluation :
4

Self check in process was difficult for 1st timer.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse W. 
Évaluation :
5

Very Organized. The 24/7 rental process is smooth, but make sure you have proper id.

Tod P. 
Évaluation :
5

Great friendly service from walking in the door to driving away!

Larry D. 
Évaluation :
5

This is the third time I've dealt with this location. During each visit the staff has been so helpful, friendly and efficient! Location and access is excellent as well.

DANIEL S. 
Évaluation :
5

This location and the person working there was awesome! However, the online reservation service and the reservation manager we spoke to on the phone we're both very unhelpful and delayed our trip by almost an hour. Grateful for the location staff for being so great!

Melody L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cade W. 
Évaluation :
5

Agent was friendly, efficient and accommodating.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO G. 
Évaluation :
5

I don't think they need to do anything different, they are awesome and I was early but he took care of us anyway.

terri W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Z. 
Évaluation :
5

Mercedes was great !! So was the manager (Rual sp?)

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B. 
Évaluation :
4

Thank You and just make sure that the windshield wipers are working good.

Diane C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
5

The owner was really nice, the place was very clean, the price was right and all of the COVID 19 restrictions were clearly being observed.

Tristen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Quick and friendly customer service.

Vina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
4

Checking the van back in wasn't explained very well, or at all really. But we figured it out. A veteran discount would be nice.

Lucas T. 
Évaluation :
5

Saul was amazingly kind and helpful. He even greeted me with a handshake! I would absolutely recommend renting from him.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naselle T. 
Évaluation :
2

Pads not available. Marijuana leaves and dust in box.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathryn P. 
Évaluation :
1

The guy who rented me my uhaul was rude and an asshole. He tried to act like I he was better then me. He had an attitude. Just because I wasn't wearing my FUSONS MOVING tee shirt doesn't mean people are dumb. I own Fuson moving and have rented more uhauls then he has.worked there. I will definitely never get another truck or tell my customers to rent a storage unit from climate control unless they want to be treated like shit.

James F. 
Évaluation :
5

Mercedes was wonderful. So helpful!

Cathy A. 
Évaluation :
5

The return service was excellent. No problems and very courteous.

Kathryn D. 
Évaluation :
1

We attempted to reserve a Uhaul on 6/24 for a 26 FT truck and were told it was confirmed. We then got an email saying it was confirmed to pick up in Myrtle creek- 2 hours away. We called again and cancelled the reservation. We called on 6/26 to reserve a truck again (all other locations were sold out for the week) and we were told only a 16 ft was available but they were having issues and could not reserve over the phone. They said to come in on Thursday 6/27 and they would hold the truck. We arrived at 9:30 and they were having issues with their computer and they ran my card 7 times- we were there over an hour and we finally were able to leave with a 16 ft truck. When we returned it we were told it would be 3 times the amount we were originally quoted. I am disputing this charge through my bank. We are extremely unhappy with this experience,

Ryan R. 
Évaluation :
5

The pick up site and drop off sight were wonderful. The Roseburg site was terrible. He answered the phone angry and short and did nothing to explain my questions about storage units. I got one elsewhere.

Cathi E. 
Évaluation :
2

I am extremely disappointed that when I received my original estimate from the Livermore,CA location I was told that to start by picking up the truck in Medford,OR my cost would be in the mid 500 $range, and when I paid the final bill in Medford it was 1 000 $. I would not recommend or use your company again due to this tactic.

Jeff F. 
Évaluation :
5

Saul was very helpful in helping us drop off and change the location for our drop off. Superior customer service!

Mason M. 
Évaluation :
5

Everything went very smooth; personnel were very professional and courteous.

Curtis A. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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