I was charged a 25 $cleaning fee after we had swept out the back. My receipt did not state what the cleaning fee was for. The staff didn't offer to inspect the truck in my presence so it's hard to say what the charge was for. I assume they charged me just because they could. Great business practice!JILLIAN ELIZABET P.
Moving Truck Rental in Medford, OR at Climate Control Mini Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Medford, OR 97501
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h30 pm
- Retour client 24 heures
- habla español
One-Way and In-Town Local Rentals in Medford, OR 97501
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very friendly and helpfulAmy M.
Super friendly, helpful employee, I appreciated the help with dropping off the trailer at a different location than my original stated drop off.NICOLE S.
Saul at climate control was very friendly and helped my family get the job done.Tyler W.
Well to start, the U-Haul site was down. THANKFULLY Saul at the pick up location was 100% amazing. He helped me figure out the downed website, and he even gave his time to help us move some furniture due to flaky moving company issues. Idk how to spell or barely know how to pronounce his name, but Saul at the pickup location deserves most everything. I do believe if I hadn't been able to get help with Saul, idk what I would have done about the U-Haul. I was quite frustrated the website was down, and I can only imagine how others might have felt if they didn't have someone as I did to help. Maybe U-Haul needs more assistance when and IF something happens at either locations. Better numbers to call? More options to still continue to pickup?Melanie D.
Gas gauge shown on return printout showed 1/4 full however I put gas in prior to return an the gauge showed between 3/8 and 1/2 full. The same as when I started. I was charged for an additional 8 gallons. Not good.DOUGLAS HARRY S.
Arrived at closing. We were told by the person locking up to leave the truck and blankets in the parking lot and they would check in the next day. Didn't hear from them at all but received an extra charge for damage/missing items 5 days later with no notification or notes about what they were referencing. Truck was clean and we left all blankets in the cab as directed. Tried to contact them and they couldn't review their notes, U-Haul also couldn't see any. Waiting for a response from a manager now. Not impressed with their communication.Kathryne N.
Just keep hiring people like the ones who run this location we rented our truck from...they were friendly, courteous, very helpful... I would recommend this location ðŸ’¯%Claude F.
Very friendly and helpful staff.GARRISON B.
The online check in was frustrating and took much longer than it should have.Garrett M.
All good, will use U-Haul again as I have been for years.VINCENT G.
Was charged extra with no explanation .....They were not organized and couldn't figure out their system said theyd figure it out and sent us on our way .Now I have additional charges with no explanation!!!!ZACHARY W.
Ordered 15' truck, not availaible, ordered furniture blankets, not available. Seemed like the outside of cab had not been washed recently. The staff were helpful and courteous. Need to coordinate better between customer service and the actual availability at the pickup locations.John M.
I was satisfied with my experienceBENJAMIN N.
I followed the instructions for returning the vehicle on my app. However there was no drop box and the people inside refused to help. After calling, I was told to leave the keys with the people who refused to help me. Then they made me wait why they called for the same info. Then four days later I get an angry email accusing me of blocking the entrance and exits (not true it was parked in the lot across the street per instructions) and taking the key.NICOLE C.
Does not get any better ...GLENN ALAN T.
We were told that we could not pay cash for pick-up but we could pay cash at drop-off but when we got there we were told that they can't do that and that we should have paid cash at pick-up location.Lorin Y.
I was told to bring the truck back full of fuel. When I checked the fuel gauge before leaving the facility I noted that the Marker was just to the left of the full line so I assumed that was where â€œfullâ€ was marked on this vehicle's gauge. When I refilled before returning the truck I was surprised that it took over 7 gallons, since I had only driven less than 20 miles. Then I turned on the engine and noted that the marker was well to the right of the full line. I knew then that I had not been given a full tank of fuel when I rented this truck. It cost an extra $10 or $12 to bring this truck back FULL. When I pointed this issue out to the manager his attitude was pretty much â€œoh well - you should have just filled it back to where it was on the gauge.â€ How do you do that when the engine is off at the gas station and you can't see the gauge? I told the gas attendant to fill it, as I'd been told to do. I paid an extra $10 at least to bring this back full, over- compensating for the less-than full condition that they gave me upon my rental. I would like a refund to make me rescind this negative review. Also, when I entered the office to finalize my return the manager was not wearing a mask. So I took mine off and asked him why he wasn't wearing one. He said he didn't have to if there were no customers in the office. I pointed out that I was a customer, and although he did finally go find a mask to put on, I was not impressed with his argumentative attitude. No - I will not use this location again and I will not recommend them. By the way - I had no issue with Vicky(?) the office gal - she was easy to work with. Her boss not so much.ROBERT LARRY H.
Best customer service everðŸ¤—ðŸ¤‘ Thank you Mercedes ðŸ˜Š...james H.
Extremely friendly and apologetic for our pick up experience.Penny N.
I believe you should test your trucks prior to renting. My trip was delayed several hours due to me having to call our road service prior to even leaving and turn signals and break lights did not work on plug to trailer. Thus, a fuse had to be replaced and he could not get there until approximately 10:00pm. This delayed me until the next day for travel. The rental place added on safe move when I specifically told him I was just using the truck to tow my trailer home due to family emergency. Therefore, it was an unnecessary charge to me with an empty cargo. Not my best experience with UHaul, and I have continually used you for many years. The technician was helpful and quick about repairs to the truck so kudos to him. I will still use Uhaul, but we cannot be better without feedback. Thank youSUZANNE D.
My experience was excellent! Forgot the mans name, he was kind and helpful. Ty!AUNDREA MARIE D.
They didn't say much, but that they would checkout the truck later.Lauren C.
I was truly impressed with the amazing customer service. Was amazing to be created and treated well. Thank youMisty R.
had a hard time changing reservation onlineCynthia H.