Customer Reviews for Climate Control Self Storage
(Concessionnaire U-Haul dans le voisinage)

363 évaluations

645 Rte 739   Lords Valley, PA 18428
(S Of Rt 84 Exit 9)

(570) 775-0596

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(570) 775-0596

645 Rte 739
Lords Valley, PA 18428
(S Of Rt 84 Exit 9)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
5

Excellent storage facility, employees were extremely friendly.

Robin S.  |  Expérience générale 
Évaluation :
5

Customer service was excellent, pick up and drop off were quick and easy.

Jeanine W. 
Évaluation :
5

Agent well above the call of duty to ensure that we were happy with our truck. She made sure everything was clean and in working order. Thank you. I am repeat customer at this location and will continue to recommend.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Boris V. 
Évaluation :
2

Only if you are okay with waiting 45-60 minutes to get in the gate and get the truck

Colleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick P. 
Évaluation :
4

My pick up location was changed last minute due to availability of the size of truck I needed. Reservation had to change to location further away, costing me an additional 30 $in mileage. :(

Matthew H. 
Évaluation :
5

Have used this location before and have a storage unit there. Very helpful staff.

Paul A. 
Évaluation :
5

Everything from explaining rental fees and process, to moving out was easy! Clean, secure. You feel safe having you things in their facility. This is the 2nd time using them, the first being in 2006. Highly Recommend!

Kris T.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FRED KEEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis S. 
Évaluation :
5

Excellent service. Great.

RUDY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin W.  |  Expérience générale 
Évaluation :
5

Thank You for your assistance with were to return the truck

Gary R. 
Évaluation :
5

Great place, clean. Very friendly staff. Highly recommend

Harold T.  |  Expérience générale 
Évaluation :
4

Well the only person on premise was a woman that really wasn't able to connect a trailer without help She was well informed, polite, and helpful but if I didn't help her We probably wouldn't have gotten it couples to the vehicle.

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Nice folks Good truck. It all worked out. The last truck I rented (another company) had an EZ Pass included (they added the charges at the end). That saved some grief. Maybe something to consider?

Armen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nita R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley I. 
Évaluation :
5

everything was good, thank you very much for providing a great service.

Dilya T. 
Évaluation :
5

Christine went above and beyond with customer service to help me with an issue that I had. She's an asset to the company and deserves a compliment

FRANCIS M. 
Évaluation :
5

My use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.

David V.  |  Expérience générale 
Évaluation :
5

You have got to do a better job of operations scheduling.

Harry W. 
Évaluation :
5

The truck had issues..It would not go into gear and it was very scary. It said a comfortable ride, it was the worse. Both our backs are out and I believe my rib was cracked it was so shaky and rough...Felt like no shocks. Very unhappy. Only U Haul I ever used where I had a medical problem afterwards. This truck should be taken off the fleet at once, very bad very dangerous.

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kolleen D. 
Évaluation :
3

The online check in/return service is not convenient at all and information requested was redundant. We wasted 30+ minutes attempting to check in online because we didn't want to wait for office hours, but I took so long that the office was open and. He led in in person in 5-10 minutes Do better uhaul.

Yajaira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angella F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT R. 
Évaluation :
5

Great service always and I have used them many times.

Serge D. 
Évaluation :
5

I would recommend this to location to anyone looking for a u-haul. The employees were efficient and pleasant!

Christina A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manfred B. 
Évaluation :
5

Great Service

Ronald B. 
Évaluation :
5

We had a problem with the return date and location on the contract system. The returning location handled like a pro. Thanks

Paul A. 
Évaluation :
5

We're very friendly and helpful.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisaveta N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

USB ports in your trucks to charge phones

Peter S. 
Évaluation :
5

Christine at the desk was very helpful and courteous. Excellent service à la clientèle.

Martin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo S. 
Évaluation :
5

This is a great location. The lady in charge of the office is always friendly and helpful. The equipment is always clean and they are very efficient with the check-out process.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIGI C. 
Évaluation :
5

The location was wonderful I will not use U-Haul again though due to the extreme difference in price and no discounts for AARP

Michele T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

Our experience was not good at a?l and I can't really blame it on the location but Uhaul in general. The lady at the desk was so helpful. But the process to check-in online is a nightmare. The website is awful and too forever. Then when we finally got our truck ,driving down the road it was in terrible running condition (NO THanKS TO WHOMEVER RENTED IT BEFORE IS IT SHOULD HAVE BEEN REPORTED) The one and only other 20' truck had to be checked in, 1 1/2 hrs later we were on our way. Again, the lady at the desk was so very helpful. And did the best she could. But I would be very reluctant to rent anything from a business with such a check-in and checkout system.

Herman K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bolmar C. 
Évaluation :
5

I requested a different drop off location closer to home as originally requested via my online registration and was very impressed with the professionalism and friendliness of the new drop off location. I even happened to drop my 7 to 4 pin adapter for my vehicle at the drop off location and received a phone call from the return location attendant the following day providing me the ability to retrieve my adapter from the location. Amazing service from the new drop off location, will definitely recommend.

Nicholas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa V. 
Évaluation :
5

Always smiling persons working there Pleasure to deal with Thank you

Vadim E. 
Évaluation :
3

snow on the windshield 15 min to clear so i could leave

Dean B. 
Évaluation :
1

You charged me for items that I specifically said I would not pay for. This is fraud.

Henry D. 
Évaluation :
5

Customer service was phenomenal at this location. I actually got there 5 minutes before closing to return the truck and I didn't feel like I was a bother at all. I did feel very bad that I got there so late. I will recommend this place to anyone needing to rent a truck!!!

Michele M. 
Évaluation :
5

Can't think of anything.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
3

The reservation process was terrible. The confirmation we received was wrong. Corporate said they'd fix it & they didn't. It took over a half an hour when we were picking up to fix it

David N. 
Évaluation :
5

After 32 years in the same home, my wife and I moved up to Hemlock Farms. One of the few transactions that went super smooth without a glitch was dealing with Christina up at Lords Valley Climate Control Self Storage. Christina was pleasant, professional, and very efficient! Would definitely recommend and use again! Thank you, KM

Keith M. 
Évaluation :
5

Great drop off location always friendly and helpful

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

This is location is PERFECT !!!. Employees are friendly and very professional. Please don't change a thing.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
5

Christine is amazing. She went upon and beyond expectations to ensure that I was able to get my truck rental. Mad props to Christine.

John G. 
Évaluation :
4

The issue I had was on my return. I originally planned to return the trailer in Buffalo on a one way. The people at u-haul asked if it would be possible to bring it back to the PA site. I agreed it was promised as two days and it would be cheaper for me and they would get the equipment back to rent again. When I got back they charged me 3 days! That was not what was agreed at time of rent. I told them I would not be able to get it back until Saturday. I top of that I now had an additional 100 miles on my car as it is 50 miles from my house (Drop off and back home). I should get a refund of one day on the rental.

Margaret P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND H. 
Évaluation :
5

Have your system know what talking about told me a location that we went and they do not have U Hauls then we went to another PoconoMtn Mini Storage they were closed but went back another day and they had trailer we needed but said we had to call U Haul we did no one seems to know how to help us for a close location and sent us to Lords Valley which I never heard of. I was on phone multiple times for about six hours to rent a trailer. What a run around. Really was out of way for us!

Dennis E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aba B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Christine did an excellent job with her safety check on the trailer and check in procedures for the rental. Will recommend.

Joseph N. 
Évaluation :
5

have more gas tank almost empty

jerry B. 
Évaluation :
4

Consider unlimited mileage

Marshall B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose B. 
Évaluation :
3

Next time read the miles the right way before people leave.. I had to pay 30 something miles extra and I did not go over the miles I was givin!!!!

NICOLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Nothing ....everything worked out great pleasure to deal with ...thank you

John S. 
Évaluation :
5

Make location more noticeable to traffic .

Richard C. 
Évaluation :
5

Give them the same service that I enjoy

Serge D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred M. 
Évaluation :
5

My experience was great! Very helpful and a smooth experience for my move

Katelyn C. 
Évaluation :
4

Clerk pulled into the lot right at 9, so they were not open at 9. Early is on time, on time is late, and late is unacceptable.

Robert B. 
Évaluation :
5

Staff was very polite and helpful

Joshua R. 
Évaluation :
5

Nothing great service

Joseph R. 
Évaluation :
5

Easy in and out, super fast with paperwork. Christine is the best uhaul associate I have worked with!

stephen P. 
Évaluation :
2

I had an absolutely TERRIBLE Uhaul experience. I would not recommend Uhaul anything to anyone. They screwed up my reservation. They screwed up the equipment, almost left me stranded, gave me the only option which was to drive a 26' truck. I have SEVERE anxiety and drive a compact. Are you kidding me. Even this is a waste of time I'm going to call the better business bureau.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SVETLANA T. 
Évaluation :
5

Nothing...!!! Ur service rep was kind n courteous... even after I went over my contract time limit... TWICE...!!!

CHRISTINE S. 
Évaluation :
5

Friendly and courteous staff.

Robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Christina, the receptionist was extremely helpful,friendly and efficient. Her interpersonal skills were very much appreciated. We had the U-Haul scheduled for 9 am with movers waiting at 2 locations and the day was planned with the utmost efficiency. The U-Haul did not show up at the location until 10.30. Which put all of us an hour and a half behind schedule. We had no choice but to wait the 90 minutes. I was paying 5 people by the hour and the 50 $credit did not make a dent in what the delay cost me in labor. May I suggest that you revamp your policy to assure that this type of a muck up never happens to anyone else.

Annette H. 
Évaluation :
5

Your 800# sucks Never called back, or notified of any trucks in the area. Very dissapointed!!!!!!!!!!!!!

Frank H. 
Non les évaluations ont été soumises pour cet établissement.

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