I showed up at the location on my confirmation only to find out that uhaul changed my pick up location with no notification. Pushing my move back over an hour. I had to drive further to pick up the rental and was given no discount.TAMERA G.
Customer Reviews for Climatized Containers
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Georgetown, TX 78626
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : 8h am à 12h pm
Heures d'ouverture spéciales
- 9/28/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had to wait an hour for my truck to be brought out despite the fact that I had ordered ahead online and had an appointment time. There were too few employees to meet the demand of the location. I also was not given a furniture dolly even though I had ordered it because the location was out. The employees were rude and unhelpful. Not a good experience.TIMOTHY D.
I filled up twice the amount I should have because there was nothing in my contract to help me. So in addition to all the other moving expenses, I added an extra 25 $to that.Jessica F.
Le client n'a pas laissé de commentaire.DAVID P.
The trailer was dirty and needed to be cleaned before filling with my belongings to move.Stephanie S.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Juan C.
Keep doing what you are doinggeorge R.
Le client n'a pas laissé de commentaire.Lois G.
Le client n'a pas laissé de commentaire.Steven F.
Le client n'a pas laissé de commentaire.Jamin S.
Truck ac went in and out during the trip making it hot half the time.DANNY R.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.FLORENCIO A.
The folks in Georgetown were polite and well mannered. They gave us the information we needed for our reservation to go well!Morgan D.
Everything was flawless.Kenny S.
Le client n'a pas laissé de commentaire.JESSE S.
Le client n'a pas laissé de commentaire.TERRY R.
One guy, overloaded and impersonalDAN GILBERT A.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.ANDREW C.
Scheduled online pick up for 12:30. Arrived at 12:25 and completed online check in. Could not locate the truck. Went inside for help and didn't find anyone to speak with until after 1:00. He said that mobile pick up doesn't work there and he's been trying to get them to take it away from that location. I didn't leave the location until 1:45 and had to return the truck 6 hours from my â€œpickup timeâ€ of 12:30. The truck needed an alignment. It shook severely at speeds over 60mph. Driver's side door lock didn't work, the cargo area was dirty, terrible truck. The return process was equally terrible with no room to park. Horrible experienceJUSTIN N.
Awesome customer service!Deborah P.
Le client n'a pas laissé de commentaire.ROGER J.
Le client n'a pas laissé de commentaire.ROGER J.
I was originally told I could only rent a small trailer for one day. I called UHaul 800 and they completed my order and sent me back to the same place. I never received the pads that I paid for and there was significant damage to tire cover that I had to explain at dropoff that it was there before I pick it up.STEPHEN S.
Le client n'a pas laissé de commentaire.WILMER F.
Le client n'a pas laissé de commentaire.RICHARD C.
Explain about your times when to pick the trucks. I came too early 2hrs before you opened.LAMAR C.
The location is a bit difficult to find in a semi residential area.david B.
It's a difficult area to get trailers in and out of which is not ideal for a place you get trailers from. We did a Sunday drop off. No one told us it closed at noon and there was nowhere to drop a trailer. People just doing dropoffs along the road. The only place we found partially blocked a car.CHARLES D.
Le client n'a pas laissé de commentaire.JOSHUA F.
You changed my pick up location as I was arriving to the location where I reserved a truck. Literally 3 minutes prior to my reservation. Your business practices are horrible, as a company you should be ashamed of yourselves! Put an actual system in place and DO BETTER. You added so much unnecessary stress to an already stressful day. Will NEVER recommend your company.LISA S.
We dropped off our unit at a location that was supposed to be open and operational( Leander street, Georgetown, TX), we returned the unit at 3:00 p.m.)that is the reason we chose that one. It was closed, with units parked everywhere along the streets and in the â€œparkingâ€ spotsâ€¦..this is our third U-haul rental, and we have yet to have a great experienceâ€¦â€¦SCOTT R.
The tank was empty when I arrived to pick up the truck. I had a hard time getting it started and when I finally go it started I immediately had to get gas afraid it was going to stall on me on the way. it's was hard to determine how much gas I was putting so I ended putting in and paying for more gas that I needed. Why couldn't one of the clerks take a few minutes to fill up the truck. It was there in the parking lot for at least an hour before I was able to finally get the keys. The online check it wasn't working so I had to wait an hour for the office to open. When it finally did the clerk took no responsibility for anything. He constantly blamed everything on the Uhaul corporation. I would not recommend working with the store. I suggest drive the extra few miles and use the store in Phlugerville. They much more competent. Also in the middle of a pandemic the employees were not wearing masks.JENNIE D.
Le client n'a pas laissé de commentaire.CESAR V.
I don't think there is much that can be done except the current staff are changed. The current staffs are completely unprofessional and not organized and slow. The site should be closed, it's that bad!!!!OMOLOLA O.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.Gregory G.
Le client n'a pas laissé de commentaire.SAMANTHA O.
Le client n'a pas laissé de commentaire.Elizabeth C.
Le client n'a pas laissé de commentaire.RONALD S.
Le client n'a pas laissé de commentaire.BRIAN KEITH B.
Le client n'a pas laissé de commentaire.MILFORD M.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.Jacquelyn E.
Inadequate parking for all the vehicles being dropped off, did not seem a secure location.Loyd S.
Steven is always a great guy!!!!!CHRISTIAN S.
Le client n'a pas laissé de commentaire.Carla H.
I was asked to be sure to replace the fuel I used before returning the truck. I put a little over 5 gallons in the tank, and noted that the fuel gauge indicated the tank had more fuel after I added fuel than when I picked it up. I'm confused by the charge for 8,08 $ charge for EZ Fuel sales. So, I spent 16,00 $ at the pump, and then had to pay another 8,08 $ fuel add-on charge, even though I returned the truck with more fuel in the tank than when I picked it up. This is the wart on an otherwise positive experience.GARY V.
This rental experience was very good. The employees were helpful, knowledgeable and accommodating. Also, I rented a car hauler for the first time and I have to say this is a well designed, easy-to-use piece of equipment. Definitely coming back again for my moving rental needs.MARLON T.
Le client n'a pas laissé de commentaire.Carson K.
Helpful and friendlyDESIDERIO R.
Le client n'a pas laissé de commentaire.RICARDO S.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.BENJAMIN N.
Parking outside is limited. It was fun returning the truck (ha)Timothy B.
Le client n'a pas laissé de commentaire.Jonathan W.
Have vehicle ready at scheduled time to pick it up.James H.
Replace windshield wipersJOHN C.
The employees were knowledgeable and polite. The equipment was clean and maintained. The down side is that this location is somewhat hard to find and it is very small and somewhat hard to maneuver in.JAMES W.
Le client n'a pas laissé de commentaire.JEFFRY B.
I returned the trailer after hours. Your web based software does NOT play well with the current versions of iOS and Safari. Location reporting never did work. Spent 45 minutes trying. I was able to use Firefox which worked and got me done in five minutes.William T.
They overcharged us for gas that was missing from the tank when we picked it upKENNEDY B.
The best locationRodolfo O.
If you are going to force equipment charges on someone, have the equipment. The time of operation need to match the location. Lower to charge per mile. The penalty for not refueling is unjustifiable high. My experience with U-haul is questionable. I will reconsider my options the next time I move. 2 stars for U-haul.Caleb L.
Friendly & professional staffSTEVEN M.
Called to pick up a day early. Trailer was available and ready for me. Gentlemen checked me out promptly and hooked up the trailer.CLIFFORD K.
Le client n'a pas laissé de commentaire.DONALD WAYNE D.
Le client n'a pas laissé de commentaire.MICHAEL BRUCE B.
This location was good and the employees were helpful. However I will never be renting from U Haul again. I originally rented a truck from the Round Rock location. After reserving a truck over two weeks ago and paid for, I was told when I got there (after a four hour drive) no trucks available. I was told oh well get your money back and was completely dismissed by the assistant manager. Then after I said that was unacceptable I was told to call the general number. I did and was hung up on after two hours of wait time. I went back to the assistant manager and said he needed to find me a truck since this was not my fault. I stood in the store for two more hours until he finally started calling around to other locations to find me a truck. I then had to drive to another location to pick up a truck. This is the worst customer service I have ever experienced. I was dismissed, treated extremely rude, and if I had not been demanding in him helping me I would have had no help from the store. Save yourself the time and the money and go somewhere else.amy C.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.ANGELA A.
Efficient and friendly staff. Trailer worked very well.RONALD B.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Angelica G. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.ROBERTO R.
They were very helpful with my towing needs including setting me up with a one-way ticket.NEALA F.
Le client n'a pas laissé de commentaire.DANIEL C.
None, Bruce and his manager wee awesome in making sure I had a safe trip back home.EVA G.
Trip was more than allowed Miles,ELLWOOD LEE S.
Pickup location was changed at the last minute. We were almost to the location and they directed us to another one. This put us behind schedule by 30 minutes, so the movers we hired had to wait for us. Customer service at pickup location was rude and unhelpful. We had reserved a dolly and we're told it was not on the order and not available. We could not find a place to park and had to park on the side of the road, down the street from the office. Did not care for the new drop off process of having to photograph everything after being exhausted from the entire process of moving, then on top of that, I was charged an extra 88 cents at the end with no explanation. Extremely disappointed. The worst experience with U-Haul I have ever had.MOIRA M.
There wasn't much room to park.JON J.
A lot to improve. Won't ever use uhaul again. Customer service was a joke.Nicholas Y.
The entire online process was easy. The employees where friendly and easy to talk to. I was in and out of there, with a trailer, in 10 mins. Thank you making the stress of moving, a lot less stressful.Brent K.
KEEP UP WIth what you're doing.JAMES B.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.candice H.
Le client n'a pas laissé de commentaire.JAMES B.
Great crew! The staff and managers are polite, responsive to the customer's needs, and efficient in their manner. They know their stuff. Fortement recommandé!MICHAEL H.
Le client n'a pas laissé de commentaire.RONALD M.
Not cool, they fell through on moving day. I made a reservation a week in advance via phone, got the guarantee email, did the online check-in the night before, and showed up at Climatized Containers where they had no trucks available. They even laughed and said "Good luck." I will not be able to put my trust in them for my next move.Wesley J.
Parking was a nightmare. Someone had to move the tow trailers by hand to make space for parking. No one answered the help numbers and multiple people were trying to figure out where to park. There was no one there physically to assist either.Norma G.
Please tell corporate the app is counterintuitive and frustrating. The onsite staff was very polite and efficient. I will definitely come here again.MICHAEL H.
Stephen and his wife are fabulous! Professional, and a true joy to work with! You've got a great team there! All staff very courteous and everyone very helpful! The only place I will ever use will share on neighbor hood watch and facebook ad well ! God Bless the USADONNA H.
Very customer centricRONALD B.
Le client n'a pas laissé de commentaire.JOSHUA M.
Le client n'a pas laissé de commentaire.David S.
They were amazing and very helpfulJESSICA C.
Stephen and Jessica are very friendly and incredibly helpful. My daughter still has a unit there, as do I. I just closed down one of my non-airconditioned units because I no longer needed that particular space.MARY M. | Expérience générale
The staff has always been helpful and accommodating. I would highly recommend this storage facility plus truck rental to anyone. Thank yoyu!Karen K S. | Expérience générale
Stephen and Liddy were super welcoming and accommodating to our needs. We will definitely use them again.shawn b. | Expérience générale
Steven and Jessica are great! Totally committed, hard working folks. I highly recommend them and we will be back for any storage or U-Haul rental needs.Ed V. | Expérience générale
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