Comment: The representative at 2000 Leander St., Georgetown TX, was very kind and very helpful in explaining the process and with the pick up and return in particular. Many thanks! Opportunity for improvement: Make it explicit when booking online that there will also be a fuel cost (for those who are booking with U-Haul for the first time).
DAUREN K
Climatized Containers
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Georgetown, TX 78626
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- 4,0 - Cote moyenne des clients
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Rented a truck at 2000 Leander St. When I arrived, they told me they had the truck but not the appliance dolly I reserved. The employee there said I could pick up the dolly from this location and return it with the truck. However, when I got here, the lady told me I had to return the dolly back to her location — forcing me to make another unnecessary trip. She seemed almost happy to inconvenience me. Poor customer service. Would not recommend.the truck I rented was not clean. I rented this truck for 2 hours, and had to spend 30 minutes going out of my way to rent the dolly.
ANNETTE MCustomer service is very minimal at this location.
LUIS Gused these guys for a replacement truck. Rep was polite and was not surprised at the lousy service i received from Empire Construction Operations (he correctly guessed it was Kari before i told him, as he had previous experience).
Craig MKeep Serving
DARREN S