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Iris Roman
Customer Reviews for Climatized Containers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The rental truck was clean and had a full tank of gas, however the wipers came off in the middle of a rainstorm. Other than that, the service was awesome.
Jennifer WilliamsJust keep up the good work. Thank you
DAVID GOMEZDid not have the dolly I had ordered ( and was said to be available) so we had to go to another location and they double charged us for us. ( and we spent extra money on gas and truck mileage to do so ( also not reimbursed)
Annelise LarsenS.O.
Kassim AbeidGood experience. I have rented here several times.
Thomas MilleganThe customer service rep was friendly and prompt
Kyle LeonGreat customer service at the desk!
Gary PilacinskiJosh and Harley are just wonderful people. Always very kind to me. Hard working young men.
Nikita GoodwinI would use these guys again.
James SavageNo extras that I ordered were at this location. Blankets etc.
Keith LucasGet the check engine light resolved
Daniel CaldwellNothing. Josh and Harley are wonderful, understanding and very kind.
Nikita GoodwinGreat service!
Kevin MooreCompetent, friendly service, have used many times in past few years. helpful personnel
Nancy ReavisThis is the second time I've used this location. Never had a problem with equipment being there as promised or with quality of condition. I'll be using this location from now on!
CHARLES BEHNEJosh and Harley are simply amazing
Nikita Goodwinvery friendly and helpful staff.
JAMES ROGERSFrom start to finish I was impressed with the company’s professionalism.
Randy WiseThis location also did not have very much parking. At least it was not on a busy road though.
Tulo ValenzuelaAfter hours drop off so didn’t meet with anyone
David RockVery convenient process. Way to make it easy for your customers. Will definetly be a returning customer.
Jose LopezWe paid for 12 pads and a dolly and didn't get them. The Georgetown location rep was clueless and told us his place didn't have pads or dollies.
Patsy GibsonThe dolly was not in working condition. It made my move horrible… I mentioned a tire that was cut, which seemed unsafe, the managers helped told me to call the number if anything happened. The manager agreed..
mike rodriguezJosh and Harley are just wonderful people
Nikita GoodwinEverything was perfect- fast and efficient help ! Thanks
Thomas MulrooneyIt was a bit hidden from the principle street not enough lighting. We dropped at night it should be better in the durning daylight.Gas stations are near to pump to fuel the truck that is a plus we saw two gas stations nearby.
Maria Montiel-ViteJosh and Harley are the best!
Shannon CoyneJosh and Harley are just wonderful
Nikita GoodwinJosh was very helpful answered all my questions and concerns. Great job, Thanks
Ron SesmundoThere is no way you can improve on the perfection of this dealership, unless it's to give the gentlemen at the counter a raise.
ben johnsonEverything was perfect. Clean rental van, quick and easy pick up and drop off, friendly and courteous service. I would use this location again without hesitation.
David WigginsAucun
Wilson MorrisWe had a good experience!
jacqueline cresadaCheck trucks before giving keys out . Check inventory- Dollie's and blankets Have van clean inside with wipes to ensure less health issues
Deborah GuajardoLove this location and the people there. However, the ramp to our UHaul was broken. We were hauling heavy equipment and this made it extremely difficult without the ramp. Perhaps the equipment should be checked after use and prior to renting it out to the next customer. I will be following up with the location today.
Chad HennesseyThis was one of the best customer service experiences I've had. The guys were super friendly ,helpful and down to earth. 10 across the board .
Margie MillerExcellent service à la clientèle
RICHARD HARDEMANWas very careful to replace all gas and was still charged for 4 gallons. This has never happened to me with Uhaul. Very disappointing.
ROBERT MCINTOSHFriendly, efficient service
Sarah MitchellThe guys at the desk were great, took extra time to make sure we got what we needed.
jeffrey kluge | Expérience généraleUhaul app experience not the best. After installing the app I would recommend rebooting the phone make sure VPN is turned off. It could not verify my location after allowing the app permission to my location. Google found my location. Uhaul app could see the closest store was the one I was at but it couldn't verify my location to check out. Frustrating! Rebooting my phone and it worked.
Lawrence ButlerAC worked intermittently, if at all. Not the greatest In Texas heat.
chase mojicaThe on-line check-in process was not easy. Baking in the sun and trying to read the information on the phone and taking the needed photos did not make an easy check-in process. Supposedly the location was open till 3:00 pm. We arrived at 1:00 pm on August 6 but the person inside the office said (through the door) that they were closed. Overall, the rental process for check-in was easy and the truck performed well.
Paul HAtrmannOne way to improve is to have the equipment that was booked available or at least warn the renter who is depending on a reservation being honored. In our case, I showed up to pick up the truck, three dollies, and furniture pads, and the dollies and pads were not available with no explanation or apology given. This set off a mad hunt for rentals at other sites, which cost me mileage, gas, and time. Very underwhelmed by the experience;
J Paul SecordThey have always been friendly and work with me to get what I needed.
JAY HUCKABEEThe truck needs maintenance, very uncomfortable to drive, the motor didn't sound good, the air wasn't working correctly, it kept cutting off and on. The worker was pleasant and professional, however the truck needs repair.
Kevin MillerMake sure the lights and AC work in the trucks! Heatwave in Central Texas is not the time to find out the AC is on the fritz in ur moving truck! Being able to see in the back of the truck in the dark is nice too!
Valeri CrumJosh was accommodating and quick to get us our rental. We missed our arrival window and were close to the office closing, but still helped us out. Nice guy. Great service. Merci.
Megan ThompsonVery poor customer service. Front desk person very rude and disrespectful. I will never go there and will never recommend to anyone rent anything at this location. I never had such bad experience in my life.
John MudumuntalaI am very happy and no comments at all
Krishna PanyamReally great people working there
Nikita GoodwinBoth gentlemen that I worked with for the reservation & rental/return were very knowledgeable and friendly. Made the whole process very easy and stress free.
vanessa poscherCustomer service was great and the two guys working were very pleasant and friendly. The van itself was not clean and smelled like cigarette smoke. There was an empty milk carton in the back and what appeared to be dried soda over the dashboard. I was expecting a cleaner van upon entering
Kristin SergeiBusiness did not open til around 9:40 am. About 10 customers were having to wait outside because no one showed up for work. Finally someone came in that stated they had quit over two weeks ago and also had an obvious injury. He seen the crowd through cameras and came out to help us all the best he could. First customer helped uhaul cancelled her order last minute and she was told she had to find her own truck at that point. I was next. Truck was dirty and they were in search of an appliance dolly after it had been included in my reservation weeks before. After i came bk to check in the other guy that came in after the other guy just checked me in and didnt even look at the truck or see if there was gas. Just took the keys and said thank you. There were not a lot of happy customers
America MccookVery nice guys. Will do anything they can to help you
Nikita GoodwinAwesome customer service
PLACIDO GARCIAThe two gentlemen who were working on 06/17/2023 were fantastic. Extremely helpful. Would definitely use this location again.
Michael Waltonthey were very helpful.
Carrie FarrajeNothing. The guys there are WONDERFUL.
Nikita GoodwinGood management and friendly staff.
mickel mullenix | Expérience généraleStephen and Jessica are very friendly and incredibly helpful. My daughter still has a unit there, as do I. I just closed down one of my non-airconditioned units because I no longer needed that particular space.
MARY MEYER | Expérience généraleThe staff has always been helpful and accommodating. I would highly recommend this storage facility plus truck rental to anyone. Thank yoyu!
Karen K Smulcer | Expérience généraleStephen and Liddy were super welcoming and accommodating to our needs. We will definitely use them again.
shawn boyd | Expérience généraleSteven and Jessica are great! Totally committed, hard working folks. I highly recommend them and we will be back for any storage or U-Haul rental needs.
Ed Valle | Expérience généraleGreat people easy to work with and they go out of their way to help. Great and clean facilities. Well organized.
Mark stacey | RéservationGeorge was superb and most helpful.Extended a hand to this veteran. Would go back before going anywhere else for storage needs! Thanks George, Erik Runnerstrom!
Erik Runnerstrom | Expérience généraleEveryone was always ready to accommodate us in any needs
SHARON SMITH | Expérience généraleThis the second time we have leased from Tol and his company--More than pleased both times--will use again if the need arises.
DOUG BROWN | Expérience généraledo not need the self storage at this time
Beatrice Fields | RéservationPerfect place to vacation my furniture! Thank you
CAROL JOHNSON | Expérience généraleEveryone here was really nice and attentive to anything and everything I ever needed. If I ever need another storage again I'll definitely come back! Thanks for everything:)
DONAVAN RAMIREZ | Expérience généraleEveryone at this facility was very friendly and very helpful. They made my move into the storage easy.
Privacy Request | Premières impressionsCommunication was great and courteous.
Privacy Request | Premières impressionsS.O.
Privacy Request | Premières impressionsWent the extra mile for me, arriving on Sat., called to check on my ETA, storage is clean storage. Highly recommend this organization
Privacy Request | Premières impressions