I made my reservation at a Sag Harbor address, it then turned out that was only a mailing address and the truck itself would need to be collected from Southampton, much less convenient for me, and then, the truck was not at that Southampton location. I had to drive further extra 7 miles to get the truck. The fact that the truck was not where it was supposed to be, and that the original address was bogus, both were very disappointing and have discouraged me from renting U-Haul in the future.Julia M.
Customer Reviews for Cloud 9 Convenience
(U-Haul Neighborhood Dealer)
Pour nous contacter
Southampton, NY 11968
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was not my original pick up location. That locations cancelled on me about an hour before my scheduled pick up time. I had to drive another 1,5 hours out of my way to pick up in South Hampton. This was a horrible experience. U haul should be embarrassed.Roger M.
Clean up a bit more. Make sure you get all the garbage from previous customers.Glenroy J.
I was told by your company to make sure I had a two inch ball hitch- trailer needed a smaller ball hitch. Thankfully I did. Would have ruined our plans if I didn'tDaniel M.
The drop off location was terrible. Poorly marked (no street # or road sign) and no UHaul representative to assist during drop off. I called, spoke with someone who said everything was good, yet I received a late charge - something I didn't need after a stressful trip. 100 % unacceptable because the drop off location staff did not check in the equipment I rented on the day I dropped it off.Jeffrey G.
Extremely nice staffwilliam C.
Le client n'a pas laissé de commentaire.Steven S.
It took over an hour to get the van and Uhaul charged me double. I used 117 miles and they charged me for 250 miles. I still have received a credit.Kenneth W.