Cloud 9 is primarily a cannabis dispensary on the Shinnecock Nation Reservation. They are not equipped to rent UHaul. The woman I delt with was unaware how to rent me the van. It took 90 minutes for her to find the key. Pretty sure she was stoned as her eyes where very glassy and I observed her vaping.
tom g
Cloud 9 Convenience
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Southampton, NY 11968
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The truck is parked far away from the lock box in a dark area with no lights. It's also in a tribal land so as soon as we drove to see the truck a tribal person came with 2 other people ready to defend their property. I had to explain to them that I was renting a truck to diffuse the situation. I was on the phone with a representative for almost 40 minutes to help me with the truck.
Harold CCustomer Service, attendant should walk with the customer to the truck and explain the process. Provide if possible with hard copies of contract.
Rossana SNobody was there for pickup. Nobody knew what they were doing for pick-up or drop-off. They had no dollies or furniture pads even though we booked ahead of time. The location is a weed shop, not a convenience store as the name would suggest. 100 % would not go back or recommend to another person.
Bruce KWe rented at the last minute and we're happy to get the cargo van we needed. The rental location is a head/pot shop and we were not aware of that until after we confirmed our reservation on the website. It may be helpful to include that in the business name on the UHaul website as it may be unique for some customers! The van hadn't been vacuumed/cleaned but it was fine for our needs. While I appreciated the thoroughness of the ap for checking out and returning the van, I can imagine it being difficult for some customers. In addition the estimated costs given to us on paper at the location differed from the final costs. We weren't going to stress about a few dollars (especially if it was going to cost us $20 to not confirm the return of the vehicle through the ap/website), but I recommend that your systems get more aligned.
David B