Customer Reviews for Coastal Propane
(Concessionnaire U-Haul dans le voisinage)

383 évaluations

170 George Hills Wy   Prince Rupert, BC V8J1A3

(250) 624-3034

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(250) 624-3034

170 George Hills Wy
Prince Rupert, BC V8J1A3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I liked the services provided by uhaul prince rupert

Khushdeep S. 
Évaluation :
2

More attention to detail when customer picks up vehicle. A walk around to identify previous marks. Verification of fuel level. Inside cab visualization by staff, verification that cargo area is empty and ready for customer. Better customer service attitude. Getting bookings and reservations right. Improved computer skills to not have customer waiting while employee figures out the system.

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlee D. 
Évaluation :
2

I have been charged an 'equipment cleaning' fee from my deposit even though, when I 1st received the truck, the cab was full of the last customers garbage and the back was full of dirt. Instead of complaining, I spent an hour and a half of my own time cleaning the truck prior to loading my own belongings. I also spent an hour or so re-cleaning the vehicle prior to drop off so I am not sure why Im being charged for doing what they probably charged the last customer for to begin with and then leaving the truck in stellar shape when I was finished. Not only am I disappointed, I will certainly not be recommending uhaul in the future. If I need uhaul myself in the future, you better believe I will be making sure that I receive a spotless piece of equipment prior to renting. Not impressed.

kristen J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyanna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaune T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

Excellent customer service!

michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jagjit S. 
Évaluation :
3

Said online that they were open. No one there. Just put keys in slot

Ashley F. 
Évaluation :
1

Absolute trash services and U-Haul should be ashamed of it. There's not enough room to write a novel length of complaints in this box not have the time.

Dalyn L. 
Évaluation :
5

Good customer service. Very friendly and knowledgeable about uhaul rental.

prabh B. 
Évaluation :
5

Coastal Propane has great customer service.Very friendly and knowledgable.

terry F. 
Évaluation :
3

It was a good experience. The location had my reservation ready and the uhaul size I had requested.

Meghan B. 
Évaluation :
5

Can't think of anything...maybe lower rates..but everyone wants a cheaper deal

kirk J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pedro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS B. 
Évaluation :
1

Was told because live in town could not rent. Had reserved online had to call uhaul direct after being able to reserve online and still being refused. Absolutely disgusted with the treatment.

darrell N. 
Évaluation :
3

Better communication/training for onsite agents between online booking and onsite - agent had difficulties finding reservation.

Carlos V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ross F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE G. 
Évaluation :
3

n/a

LEONA M. 
Évaluation :
2

Overcharged and overpriced. Will not use U-haul again. EVER. Not Coastal Propane's fault ... they are just doing U-Haul's predatory pricing. Same vehicle in Manitoba for two days, same mileage was 156,34 $ ... here... Visa charged more than 100 $than the final bill of 455 $. Will be following this up with VISA and others. I'm not going away!

kenneth H. 
Évaluation :
5

In store help was much better than over the phone. The trailer option they offered was far better than the original and worked out excellent for our move!

marvin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROEN G. 
Évaluation :
2

Was told unit would be moved out for easier access. Was not done. Went to hook up and electrical cable was about 4 inches long. Had to buy extension from alternate place as unsullied was open much later. So do as you say and ensure electrical cables are adequate.

ANDRE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laurie Tanya N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neil Z. 
Évaluation :
3

Fix the app to speed up the pick up process. I tried for 20 minutes to use the app but I was not able to proceed past step 1, upload picture of myself. I spoke with 2 online agents while my wife spoke with 1 agent over the phone. In the end I had to use the uhaul web page. The app was nothing but problems. And I did allow the location service to be active.

reginald S. 
Évaluation :
4

I had booked everything on line including all the appropriate insurances. When I arrived to pick up ,none of Information had been relayed to the pick up point. So a little frustrating to take the time to input all information for nothing

Richard G. 
Évaluation :
5

My only comment is that the cargo trailer should have a jack on the tongue so it can be loaded while off the tow vehicle.

BOB K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francois E. 
Évaluation :
5

Vreat service Hate doing reviews but these guys have great attitude make process easy no drama

brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SURESHRAJ R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amir T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan G. 
Évaluation :
5

Distributor was very supportive and understanding when I shared my story; provided me with the customer complaint number

Angela S. 
Évaluation :
4

Clearer explanation on the use of the app for pickup and dropoff of the vehicle.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricky T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA W. 
Évaluation :
2

Truck wheel alignment was completely off, steering wheel was to the left for the truck to go straight and the right side tire was completely worn off even if all the other tires were brand new. I also found a jacket, a McDonalds bag with old food in it and an empty coffee cup under and behind the seats. The only reason I kept the truck was because I was on a schedule and had 20 hours of driving to do right after loading the truck. The truck also only had miles per hour on speed indicator which made it difficult to drive in Canada (truck had USA plates)

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laxkw'alaams F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ried B. 
Évaluation :
5

I found everything as good as it gets

terry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maureen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gwen james G. 
Évaluation :
5

Great customer service, always happy with my experience renting from these guys in Prince Rupert.....A+

dylan S. 
Évaluation :
5

Very friendly and helpful staff. I love our small city and the staff reflect the values of kindness and courtesy.

ANITA R. 
Évaluation :
4

I booked online two weeks before the move day. I ordered a 6x12 trailer to move from a 3 bedroom home. The day before the move Uhaul phoned and gave me a choice of a 4x8 trailer or drive 2 hrs away and pick up a 6x12 trailer. As I had no time to drive a 4 hr round trip to pick up the 6x12 trailer, I felt I had no choice but to choose the 4x8 not knowing how tiny it was. Next day I picked up the trailer and realized how tiny it truly was. I expressed my stress of space to move a 3 bedroom home and felt I had no choice as I already booked it the previous day. I then noticed the cubed van on the lot and decided to phone Uhaul and informed the my situation. They were able to get me the van. I was more surprised that I was only offered a 4x8 trailer or to drive 2hrs away and pickup a 6x12 trailer the day before I was to move. Why wasn't I offer a cubed van instead which could eased my stress level?

Christa L. 
Évaluation :
4

it was ok although about my problem explained to the otherwindow there is nothing they could od

Francis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Mervyn W. 
Évaluation :
2

Staff member very nice....helpful etc.

Larry N. 
Évaluation :
5

I blew a tire and could not get service due to long weekend .j Had to leave trailer in Vanderhoof

dale B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
4

Very helpful. They helped us get the car off the auto transport. Je la recommande fortement.

joe G. 
Évaluation :
1

I tried phoning this location for a week prior to going to Prince Rupert and found that they do not answer the UHAUL number in the office only the propane number. I had to settle with a smaller trailer that I had ordered. Terrace did have the right size trailer I could have picked up on my way thru, but it was to late for me to get that trailer by the time I was driving thru. I think the agent you have in Prince Rupert is bad for your business and you should switch to someone else. Very slow ordering and all paper work took for ever, they had no clue on what to do.

William M. 
Évaluation :
5

The personnel in Prince Rupert are very friendly and courteous.

cecilo M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom D. 
Évaluation :
4

Staff was friendly and very helpful.

patricia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh A. 
Évaluation :
5

Everything was very satisfactory

john S. 
Évaluation :
4

All was good

tom D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACRO karl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE M. 
Évaluation :
2

The equipment was good however was not what we wanted so instead of getting a trailer we ended up with a truck. There was a big extra expense as well we needed 2 drivers one to get our own vehicle home as well as a truck. We. We're told there was a trailer available 400 km away If we had a known this a few days before we could have picked it up on our way to the place we were picking things up. This is not the first time this has happened to us. The staff at costal propane were very nice and did there best to accommodate us. If we require other trailer and or truck or if family or friends do we will recommend they check out what the next town has to other before booking with U-Haul

Diane B. 
Évaluation :
4

Didn't have contact with staff as I used the key drop box.

christane C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Everything was very well serve thank you....

william W. 
Évaluation :
1

I initially booked a U-Haul 2 weeks in advance in terrace, the day before I got 3 confirmations (email,text and a call) saying I could pick it up the next day, I called again to confirm and it had already been rented to someone else, so we ended up having to drive to prince Rupert last minute to pick up a U-Haul which ended up being super expensive on fuel. Plus we had three different charges, no impressed

Erik J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

No comments but great service

John McCary E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOANNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tenille S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan B. 
Évaluation :
5

No improvements needed. Personnel, services and professionalism was excellent as have my previous visits been. Leroy Senum

leroy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARDIP J. 
Évaluation :
3

Same

peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rene V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lloyd M. 
Évaluation :
4

Very helpful and friendly to deal with. Offered good advice, and made sure I knew how the Uhaul truck and service worked.

tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wanita B. 
Évaluation :
5

All good

ralph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek N. 
Évaluation :
3

Uhual was not in location as requested and we were notified the day before. When I was first notified about this, I was not provided any compensation. I had to call back and speak with a manager to get 200 free miles. Because of this change, We had to take a half day off work to go to pick up. This costed us valuable moving time as well as effecting our finances. We were not compensated the fuel for this extra trip. This trip also required highway travel, in which we learned after driving all the way to the Prince Rupert that the Uhual did not have winter tires. When we addressed this with the Rupert location, they informed us that it was not a requirement. We had our RCMP friend drive us there as we required a ride there (also their fuel was not compensated) who informed the staff that it is a legal requirement. My husband has his class 1 licence, as well as lots of driving experience on winter roads here in the north. Thank goodness it wasn't snowing as he would not have taken that vehicle back to Terrace. Which in that case would have severely effected our move. We have also just been notified of a 10,50 $ cleaning charge. We used this vehicle in dry weather, and for a 3 km transportation from one house to the other (despite the 160km travel to bring it back to our community). There was 1 piece of paper in the truck that was left from a previous rental as it had a different name on it. However we were charged the cleaning fee. Needless to say, we are very disappointed with the service from uhual and if planning another move would not use your services. I also would not recommend your services and advise people to use a different local company to assist in any vehicle rentals.

joshua G. 
Évaluation :
1

The guys in Prince Rupert charged us twice as they wanted 2 credit cards - cancelled the wrong one when we were already 700 km away from the pick up location and then had the nerve to state they were calling the police as they felt it was theft if we did not come back. What a joke and I have yet to find out if i was double charged,

Shelliea C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davis P. 
Non reviews have been submitted for this location.

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