Customer Reviews for Coastal Propane
(U-Haul Neighborhood Dealer)

Évaluation :

1

I initially rented a 10 ft van and had the reservation confirmed and when I showed up at the office, they said it wasn’t available.

Évaluation :

5

Everything was great, staff at pickup and drop off were knowledgeable, friendly and helpful

Évaluation :

4

Dropped after hrs. Good costumer service next day

Évaluation :

4

Staff was very helpful

Évaluation :

4

We have no other choice in this town. And yet the staff is friendlier and more helpful than all the lower mainland staff I've dealt with combined.

Évaluation :

4

Friendly service. Could have used a bit of a walk around the vehicle to get me more familiar with it. Accidentally deleted my final e-receipt. Customer service got it to me within minutes of asking them by email: excellent service by them!

Évaluation :

5

The guys at Coastal Propane are first rate !!!! excellent customer service.

Évaluation :

3

Overall good service, the rental paperwork is long and cumbersome. I rented a small trailer for in town use only. Took almost as long to do the agreement as the actual use.

Évaluation :

4

Customer service wS great, especially the young fella with long curly black hair

Évaluation :

4

Upon returning the vehicle I could not reach the location. When I was booking the vehicle they answered every time.

Évaluation :

5

All tires should be Winter tires. No all season tires at all for Winter UHaul rentals

Évaluation :

2

Plug in connector for the trailer was inadequate. It broke within the first 100km. Trailer hook up was inadequate. Attendant tried to wrap the trailer chains around the bow of the hitch. Which is unsafe and unprofessional. If I was someone whom was unaware this could have caused a major issue. I am paying for an expensive service and I am expected to look after the company's equipment. So cleaning of the equipment would be highly appreciate. Drywall dust/particles and other stick and stones is just unacceptable.

Évaluation :

5

Everything was great

Évaluation :

3

I dropped the trailer off after hours so did not interact with the staff

Évaluation :

5

When I picked up the van, the dash display stated the tire pressure monitoring system needed servicing. This should have been resolved before we picked it up. Otherwise, it was excellent.

Évaluation :

2

Maybe talk to your customers about the return and go through the return inspection with them

Évaluation :

5

Please update the location on google map and update the phone number please

Évaluation :

4

For those of us who chose not to use a major credit card, I was surprised when I got to the terminal and there was no reservation for me. I called head office in PG and was informed that a major credit card was not sufficient. Thank goodness my sister was able to help with that. However, I truly appreciated the Uhaul service. Then, the ferry was delayed due to weather, and the terminal was understanding. We caught the first available ferry and returned the vehicle clean and gas topped up. Merci.

Évaluation :

2

The vehicle I reserved was not ready on the date reserved. I had to make several calls to the head office and finally was able to pick up the truck 3 days later.

Évaluation :

3

There was a gas leak in the middle of my move. This location was no help at all. Then while I was moving and loading, they tried to take the uhaul without offering another one in return. Then because I was busy the tow truck left. It was horrible and cost me an extra $1500

Évaluation :

2

My rental was not available and the location did not honour the rental guarantee. They put the contract into the drivers name not mine and then would not talk to me on the phone. They charged me in miles instead of kilometres. Total hassle.

Évaluation :

5

Gentleman at location was very helpful and accommodating came into the office 40mins early to rent us the van.

Évaluation :

5

The staff at Coastal propane/u Haul have consistently been customer oriented throughout the years. What I'm not happy with is the mandatory insurance required to rent a trailer. Throughout the years I have purchase extended insurance in order to ensure that any accidents involving a rented trailer would be completely covered. So I've always been able to decline the abhorrent price of insurance that UHaul offers. No longer so it seems. From a long term customer of UHaul that you'll see your company at least once a year, I strongly recommend you change this policy. It reeks of a total cash grab.

Évaluation :

2

Get people that can speak and understand ENGLISH\

Évaluation :

5

Excellent staff and very helpful with all my questions.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Prince Rupert staff were AMAZING. Super helpful, quick and went above and beyond to make sure we got what we needed.

Évaluation :

1

Had broken eggs in trailer upon pickup, they had to wash it. Stinky, full of holes along bottom seam. Huge piece of junk.

Évaluation :

5

Very courteous and helpful staff

Évaluation :

2

Manny was super helpful. I would rent from him again, and highly recommend him.

Évaluation :

3

First, I have to say that the employees were polite and helpful at this location but what happened with our rental was unacceptable in my opinion. We rented a dolly and furniture pads. When we picked up the truck, the staff said that these were already in the back of the truck. We had no walk through of the vehicle, which I found strange. When I got the truck home, these items were not in the truck. So, I called the location and they said to come back and get them. Then, I got home again and got in the back of the truck only to find that it STANK so bad, I could hardly stand in there. It smelled like rotten food and there were stains all around the truck like somebody was hauling leaking garbage. I called the location again and they said to brink the truck in and they would clean it out. So, I did this. They did a quick clean but the next morning when we opened up the truck to pack it, it still stunk to high heaven. It was the only truck available in this town so we had no other choice but to pack it. We were certainly worried that our belongings would smell like this truck. So, we had to go back to the Uhaul location several times to complete the rental. It is a good thing that we rented the truck for the day before we were supposed to move or we would not have been on time. Also, the truck was in rough condition. All banged up and very dirty in the cab. It had definitely been smoked in. As a female who had to drive this truck over 2000 kms, I was worried that it would not make the trip. I felt dirty after each days drive. I was not impressed!

Évaluation :

5

Service amical

Évaluation :

3

I start, i would like to say how i had originally ordered my uhaul from kermodei storage in Terrace, the man there gave away my reservation (i had booked weeks in advance) and told me to call uhaul and find a different place to rent from. So I had to then go to Hazelton, where they had 1 truck in the size i needed. The man there told me I would have to call that night (night before reservation) to ensure the truck was back. He never answered the phone calls and i ended up calling uhaul as i was set to pick up my truck at 8am the next morning. Uhaul informed me the truck was never returned and to pick up in prince rupert. Thankfully they had multiple trucks in the size i needed.. as for the prince rupert location, the gentleman who helped us was very kind. He didn't check any fluids on the truck, didn't have any indication of when the oils were last changed/checked. In my online order I requested a dolly and an dozen furniture pads, none of which were given to me. I drove the truck 1600kms, and it was very rough. The truck constantly shook and vibrated and it was impossible to drive it in the automatic setting.

Évaluation :

1

Closed on Saturday without notice.

Évaluation :

1

Broken tow mirror no moving blankets or dolly and they're still on the receipt trying to chargebkebfor something I didn't receive

Évaluation :

1

Have your equipment properly serviced and in good condition to travel.

Évaluation :

5

So accommodating and willing to make renting a truck for moving an easy task!

Évaluation :

5

Very accommodating and working with customer.

Évaluation :

5

Fast, friendly and extremely helpful. Will definitely use this company again.

Évaluation :

4

Truck was not available when I arrived to pick it up. I had several people arriving to help me load the truck. After complaining to the agent, and then to corporate, we got a truck 2 hours later.

Évaluation :

5

I have rented Uhaul many times in the past. This business is FANTASTIC, very helpful and always looking to find a way to make the rental most economical.

Évaluation :

5

actual dropoff was 1 day sooner than planned but I was still charged for 4 extra days (should have been 3) no big deal.

Évaluation :

3

They didn't have the snow cleaned off of the truck. I also couldn't open the back of the truck due to the snow and ice. The worker pretty much told me just to sit in the sun and let the sun defrost it. I expected to load up the uhaul right away. Then he went to go get the snow off of the other uhaul and get the back open for the customer renting that one. Then he came to help me….

Évaluation :

4

I would 100 % recommend this location. However my overall rental experience was 100 % awful. They changed my pick up location for my original booking to over 200km away. There was no phone call, no offering a different unit at the location I booked. Instead I had to follow up to let uhaul know how terrible their service was.

Évaluation :

5

They where great

Évaluation :

5

the guys at prince rupert made my reservation smooth... i was living in port simpson....drop off to terrace was even smoother

Évaluation :

5

A great place and great people

Évaluation :

1

No one answers the phone. Does anyone even work there?

Évaluation :

5

Nothing! It was so easy and quick and excellent customer service!!

Évaluation :

3

Site wasn’t open, just dropped off trailer

Évaluation :

1

This location doesn't answer their phone. They have no voicemail and no way for anyone to know if they are open or closed and by closed I mean permanently closed. The person who we finally dealt with there was not very helpful. In fact he created a significant amount of stress for several members of the family. I guess that's what happens when there's no competition so maybe someone else should open a U-Haul dealership in Prince Rupert so that service is significantly better. After lodging a formal complaint a numerous emails and phone Calls to head office, our complaints were mostly resolved. However it should not take that much work to complete a basic rental and get a response from a business.

Évaluation :

2

The truck had gum stuck on the dash the drivers side floor was muddy and the box of the truck hadn't been swept out I definitely returned the truck cleaner than I received it

Évaluation :

5

Easy to work with. Thank you!

Évaluation :

1

I went to the location gave all my information 3 weeks before only to be told that I didn't have a reservation the truck that would be available would be less than half the size requested and double the cost. Both coastal propane and the terrace BC drop off were rude and unaccommodating we had hired movers for a certain date taken time off work snd were told ohh well that's how it works, this was not explained when the reservation was made, I strongly suggest uhaul takes a look at how their contractors look after their customers. My experience was very poor.

Évaluation :

5

I liked the services provided by uhaul prince rupert

Évaluation :

2

More attention to detail when customer picks up vehicle. A walk around to identify previous marks. Verification of fuel level. Inside cab visualization by staff, verification that cargo area is empty and ready for customer. Better customer service attitude. Getting bookings and reservations right. Improved computer skills to not have customer waiting while employee figures out the system.

Évaluation :

2

I have been charged an 'equipment cleaning' fee from my deposit even though, when I 1st received the truck, the cab was full of the last customers garbage and the back was full of dirt. Instead of complaining, I spent an hour and a half of my own time cleaning the truck prior to loading my own belongings. I also spent an hour or so re-cleaning the vehicle prior to drop off so I am not sure why Im being charged for doing what they probably charged the last customer for to begin with and then leaving the truck in stellar shape when I was finished. Not only am I disappointed, I will certainly not be recommending uhaul in the future. If I need uhaul myself in the future, you better believe I will be making sure that I receive a spotless piece of equipment prior to renting. Not impressed.

Évaluation :

5

Excellent customer service!

Évaluation :

3

Said online that they were open. No one there. Just put keys in slot

Évaluation :

1

Absolute trash services and U-Haul should be ashamed of it. There's not enough room to write a novel length of complaints in this box not have the time.

Évaluation :

5

Good customer service. Very friendly and knowledgeable about uhaul rental.

Évaluation :

5

Coastal Propane has great customer service.Very friendly and knowledgable.