I have been charged an 'equipment cleaning' fee from my deposit even though, when I 1st received the truck, the cab was full of the last customers garbage and the back was full of dirt. Instead of complaining, I spent an hour and a half of my own time cleaning the truck prior to loading my own belongings. I also spent an hour or so re-cleaning the vehicle prior to drop off so I am not sure why Im being charged for doing what they probably charged the last customer for to begin with and then leaving the truck in stellar shape when I was finished. Not only am I disappointed, I will certainly not be recommending uhaul in the future. If I need uhaul myself in the future, you better believe I will be making sure that I receive a spotless piece of equipment prior to renting. Not impressed.kristen J.
Trailer Rental & Towing in Prince Rupert, BC at Coastal Propane
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Prince Rupert, BC V8J1A3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 3h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Prince Rupert, BC V8J1A3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent customer service!michael S.
Said online that they were open. No one there. Just put keys in slotAshley F.
Absolute trash services and U-Haul should be ashamed of it. There's not enough room to write a novel length of complaints in this box not have the time.Dalyn L.
Good customer service. Very friendly and knowledgeable about uhaul rental.prabh B.
Coastal Propane has great customer service.Very friendly and knowledgable.terry F.
It was a good experience. The location had my reservation ready and the uhaul size I had requested.Meghan B.
Can't think of anything...maybe lower rates..but everyone wants a cheaper dealkirk J.
Was told because live in town could not rent. Had reserved online had to call uhaul direct after being able to reserve online and still being refused. Absolutely disgusted with the treatment.darrell N.
Better communication/training for onsite agents between online booking and onsite - agent had difficulties finding reservation.Carlos V.
Overcharged and overpriced. Will not use U-haul again. EVER. Not Coastal Propane's fault ... they are just doing U-Haul's predatory pricing. Same vehicle in Manitoba for two days, same mileage was $156.34 ... here... Visa charged more than $100 than the final bill of $455. Will be following this up with VISA and others. I'm not going away!kenneth H.
In store help was much better than over the phone. The trailer option they offered was far better than the original and worked out excellent for our move!marvin T.
Was told unit would be moved out for easier access. Was not done. Went to hook up and electrical cable was about 4 inches long. Had to buy extension from alternate place as unsullied was open much later. So do as you say and ensure electrical cables are adequate.ANDRE M.
Fix the app to speed up the pick up process. I tried for 20 minutes to use the app but I was not able to proceed past step 1, upload picture of myself. I spoke with 2 online agents while my wife spoke with 1 agent over the phone. In the end I had to use the uhaul web page. The app was nothing but problems. And I did allow the location service to be active.reginald S.
I had booked everything on line including all the appropriate insurances. When I arrived to pick up ,none of Information had been relayed to the pick up point. So a little frustrating to take the time to input all information for nothingRichard G.
My only comment is that the cargo trailer should have a jack on the tongue so it can be loaded while off the tow vehicle.BOB K.
Vreat service Hate doing reviews but these guys have great attitude make process easy no dramabrian L.
Distributor was very supportive and understanding when I shared my story; provided me with the customer complaint numberAngela S.
Clearer explanation on the use of the app for pickup and dropoff of the vehicle.Michael K.
Truck wheel alignment was completely off, steering wheel was to the left for the truck to go straight and the right side tire was completely worn off even if all the other tires were brand new. I also found a jacket, a McDonalds bag with old food in it and an empty coffee cup under and behind the seats. The only reason I kept the truck was because I was on a schedule and had 20 hours of driving to do right after loading the truck. The truck also only had miles per hour on speed indicator which made it difficult to drive in Canada (truck had USA plates)Eric B.
I found everything as good as it getsterry A.
Great customer service, always happy with my experience renting from these guys in Prince Rupert.....A+dylan S.
Very friendly and helpful staff. I love our small city and the staff reflect the values of kindness and courtesy.ANITA R.
I booked online two weeks before the move day. I ordered a 6x12 trailer to move from a 3 bedroom home. The day before the move Uhaul phoned and gave me a choice of a 4x8 trailer or drive 2 hrs away and pick up a 6x12 trailer. As I had no time to drive a 4 hr round trip to pick up the 6x12 trailer, I felt I had no choice but to choose the 4x8 not knowing how tiny it was. Next day I picked up the trailer and realized how tiny it truly was. I expressed my stress of space to move a 3 bedroom home and felt I had no choice as I already booked it the previous day. I then noticed the cubed van on the lot and decided to phone Uhaul and informed the my situation. They were able to get me the van. I was more surprised that I was only offered a 4x8 trailer or to drive 2hrs away and pickup a 6x12 trailer the day before I was to move. Why wasn't I offer a cubed van instead which could eased my stress level?Christa L.