Customer Reviews for Cobourg Goodyear
(Concessionnaire U-Haul dans le voisinage)

125 évaluations

461 William St Unit 1   Cobourg, ON K9A5G7

(289) 677-0805

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(289) 677-0805

461 William St Unit 1
Cobourg, ON K9A5G7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
4

Truck was very clean and well maintained.

John M. 
Évaluation :
4

Can't think of anything, lady I dealt with was very professional and knowledgeable ðŸ'ðŸ». Staff friendly, establishment was squared away.

ROB F. 
Évaluation :
5

Everyone was great.

SHAUN M. 
Évaluation :
5

Absolutely, nothing. Customer service was phenomenal. Truck was full of gas. Takes away the guess work. Other times I rented from Uhaul they had partial tanks and it was a pain to top up. Excellent Al Switzer

ALLEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakshaman H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wanda L. 
Évaluation :
1

Wrong city. Too far to drop off. Why not book location in city I went too.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason C. 
Évaluation :
4

Regrettably some of the lights had to be repaired on the trailer. The staff were helpful and knowledgable and once they found the deficiency it was rectified. Excellent service!!!

Craig L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
5

The invoice should be for the right amount amount . I have been billed 214,42 $ for a rental of 128,65 $ Outrageous and time consuming to correct

Keith C. 
Évaluation :
5

I can't think of anything you could do better. I received an email confirmation days before. The lady at the desk was pleasant and efficient. The van was ready and in fairly clean shape. (Maybe a quick brushing out of the inside bed....not a deal breaker at all). The van drove very well. All in all I was pleased and satisfied.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELL K. 
Évaluation :
2

No help disconnecting equipment above what one person can manage without a jack 6x12

JACOBHENDRIK BRU J. 
Évaluation :
5

Great service.

Richard S. 
Évaluation :
5

Staff is very helpful and courteous

Alberto Y. 
Évaluation :
1

Self check in didn't work so I had to sit on hold for over 20 minutes to talk to someone to avoid a 20 $“convenience” fee. Which in itself is absolutely ridiculous to charge for someone to literally do their job checking in a Uhaul. We wouldn't have had to drop it off after hours had we not had to make 2 trips because of the last minute change in truck size. We will absolutely not be using Uhaul ever again and we have advised family and friends to also avoid using your services.

MARKRICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

Great service. Very helpful

KEITH C. 
Évaluation :
3

Was told I had 200 km with rental but was charged excess km from 149 km over filled on fuel with no compensation

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh L. 
Évaluation :
2

I was never asked specifically where I was going to drop the trailer off and when I went to drop off at a location I was charged an extra 350$ because it was about 40 miles from the location that was put down

JARED T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica K. 
Évaluation :
1

The truck was filthy, i asked for a dolly and they didn't have one,I have pictures of it when I picked it up. I would have expected more especially in these times when cleanliness is of the utmost importance

Kevin O. 
Évaluation :
5

These guys saved my butt when U-Haul in Peterborough cancelled my reservation 3 days before I was set to move. Friendly and helpful staff. Je les recommande fortement. 

Scott W. 
Évaluation :
4

Your reservation system sucks

Angelo M. 
Évaluation :
3

TRUCK WAS RETURNED AFTER HOURS, SO NO COMMENT ON LOCATION.

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANT M. 
Évaluation :
5

Associates at this location went out of there way to help me.

RYAN A. 
Évaluation :
5

Great service. Professional interaction.

stew U. 
Évaluation :
4

When I showed up they couldn't find the keys to the truck, I had to walk back home. I wont use Uhaul again from this location.

Mathew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
2

Don't forget the requested equipment

Elyana D. 
Évaluation :
5

Nothing needed

Rolf L. 
Évaluation :
1

The uhaul was very dirty. Plus it cost me extra gas to drive all the way to cobourg as Ajax was my preferred location.

Rajan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Bluetooth in the truck

ROBERT M. 
Évaluation :
4

We had booked a 26' vehicle but it was too big so we switched to a 15' which was in the parking lot. The vehicle we had booked was clean but the vehicle we took had a half empty pop bottle in it and clearly had not been sanitized since the last driver. The young woman who served us was terrific and went out of her way to accommodate our request to change.

Julie M. 
Évaluation :
5

The overall experience of renting the Uhaul was a nightmare and a fiasco. I called and booked a truck 2 weeks in advance, stating I needed Port Hope or Cobourg pick up. 3 days before pick up I'm informed I have to go to Oshawa to pick up the truck. I spoke to 4 different individuals who had a it's not my problem attitude. Until I finally spoke to Donna who was exremely helpful and found me a truck in Cobourg. I phoned and confirmed with Lori at Cobourg Goodyear. The day before my pick up date , late in the afternoon I receive a call from a different place saying I'm to pick my truck up there but have to have it back by 3 pm that same day .. again there was nothing she could do to help me as head office did this change. Sorry basically was what I got.. So I called Lori at Cobourg Good year... she had no idea this had happened . She was fabulous and got it straightened out for me and got me my truck for the original time I had booked it for... The reliability from head office is ridiculous and the attitude of the staff members needs a little work Thank you to Donna in Toronto for caring and helping and Thank you to Lori at Cobourg Goodyear for her help, support and actually caring about the customer..me!!! Moving is stressful enough and booking a truck 2 weeks in advance , there shouldn't be these issues. I will think twice about using Uhaul for anything again .. Thanks again to Donna and Lori!!! Michelle Weaver

Michelle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAYLOR W. 
Évaluation :
5

Drop off was easy and convenient

Gennia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Friendly & helpful staff. All good

Jaymes W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam L. 
Évaluation :
3

After a bit of a problem with whether they had a truck or not everything went well and the service was fine. It was not a problem at the location but how U-Haul handles their bookings.

Alan F. 
Évaluation :
5

Employees were friendly and knowledgeable

stuart C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Laurie went out of her way to take excellent care of my needs.

SCOTT C. 
Évaluation :
5

Ryan took very good care. I have never rented a trailer and he was extremely helpful in guiding me through the entire process.

BOHDAN K. 
Évaluation :
5

All was good right from the get go!!

Neil M. 
Évaluation :
3

No U-Haul sign. No address sign. Very difficult to find.

Myles N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

norm G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garth T. 
Évaluation :
5

Nothing to suggest. Everything was as expected and staff was helpful and courteous.

David G. 
Évaluation :
5

Great friendly service. Truck worked well. 5 Star all the way!

ALLEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma T. 
Évaluation :
5

Always a pleasure to rent from Ryan. Friendly staff and great service. Totally will rent again and recommend to others

KAREN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Just keep it up!

Ralph A. 
Évaluation :
5

nothing was good for my move thanks

WILLIAM W. 
Évaluation :
5

Rien

ANNE H. 
Évaluation :
5

Staff at this location is friendly and very efficient

Bernard B. 
Évaluation :
4

The website was a little confusing: I provided photographs of my license, then did not check the box indicating if it was an international license. The site then asked me to fill in the details of my provincial license. Maybe the international license tick box should be after the license details.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Fast and Friendly.

Mike J. 
Évaluation :
5

Awesome customer service

KAREN C. 
Évaluation :
5

All was good no changes required.

MARTIN B. 
Évaluation :
5

Excellent service and van was in excellent shape and helped make for a great move experience.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOB D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

margo jane W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

MAKE SURE THE EQUIPMENT IS WHERE YOU TELL PEOPLE IT IS!!!!!!!!!!!!

Tony M. 
Évaluation :
4

Show the customer the truck and how to use it. Supply a lock for it or at least advise the client that they would need one at time of rental.

SALPIE B. 
Évaluation :
5

Your online service needs improvement. It should not offer items/services not available at that location. It should not allow you to select a pick up on a day that location isn't open. Great service at the location but your online booking needs improvement

Janet A. 
Évaluation :
3

Trailer was full of snow and ice, I had to go home and shovel it before heading to my destination. As well I had to go to another location to pick up the dolly, the whole process took almost and hour and a half before I could go pick up what I needed the trailer for.

Matthew B. 
Évaluation :
2

Individual took more than 30 minutes to complete the transaction and although there was two pin pads to pay threw he took my credit card manually (took my credit card information down by hand pen to paper) behind the counter out of my sight.

terilin M. 
Évaluation :
3

They told me there was 7/8th of a tank of gas and it was only a quarter and they told me it was fine. Truck was all covered in ice and not ready to go when I got there.

Sarah D. 
Évaluation :
5

Just a walk through on drop off and how to use self drop off. So it's done on location not after I got home. Just a quick walk through would have made it easier if I was advised of it

Aaron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
3

Therewas a lot of confusion when my email said that I was picking up a 4X8 van and not a trailer. When I called the location they said I had noreservation and that the only 4X8 traoler available was reserved(by me). I spe t a solid 20 min on the phone sorting it out to find out there was no ossue. It was a huge waste of my time.

Christopher B. 
Évaluation :
1

Quoted 2 different prices then when we picked up the dolly there was another 60 $booking fee which we weren't told about. When we arrived in Bowling Green (early) the invoice had another days charge added to it, which was removed

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky K. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page