Customer Reviews for Cold Shot Sherwood Park
(Concessionnaire U-Haul dans le voisinage)

13 évaluations

50 Pembina Rd   Sherwood Park, AB T8H2G9

(587) 745-0367

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 2h30 pm
  • Sam - dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(587) 745-0367

50 Pembina Rd
Sherwood Park, AB T8H2G9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 2h30 pm
  • Sam - dim : 9h am à 1h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale K. 
Évaluation :
1

I did not get my dolly which I ordered with the truck, it took me an hour to try and pick it up, the cargo area was a bit dirty, the truck was unwashed, the running boards were difficult to put straps on and would I would not trust them to actually hold in my belongings. Not impressed.

Justin R. 
Évaluation :
5

The exact location for checking in was not clear. (The back corner of Flying J's)

Linda D. 
Évaluation :
3

The office setup is not very good

Glenn T. 
Évaluation :
1

Location confusing to find, need more details in email regarding location INSIDE flying J. Office closed during business hours no help available for return (2pm on a Saturday 1st of the month) Vehicle was filthy, old masks, donut boxes etc. Will not be returning in the future.

Bridgette S. 
Évaluation :
2

Slow service. No signs outside identifying it as a uhaul location, nor where to park.

Tod M. 
Évaluation :
3

No staff at the location. Phone number posted went to voicemail with message box full. No mention of online pick up or key drop when booking the rental in person

RICHARD R. 
Évaluation :
1

This is the worst experience I have ever had renting a vehicle. To start, I received and email confirming an 8:30 am pick up time. When I arrived at 8:30 I found the location did not even open until 9. Actual open time was 9:15 am. The truck looked about 100 years old, door was stuck, exterior and interior were filthy (I would bet a lot of $$ that the cab was not sanitized as it was layered with dust). In short, vehicle was a piece of crap and I have pictures I can share with you if you'd like to see them. I will NEVER rent from any Uhaul location again unless I hear from Uhaul management with some sort of explanation. Sad, because the people at the previous Sherwood Park location were fantastic. I rented from there 6 months ago and it was a great experience. This one could have barely been worse.

Mitchel S. 
Évaluation :
1

We got ripped off! Paid for renting the van for 3 days, when we had it for 5 hours!! Tried to get a hold of someone by phone right away, but no luck! Never got a call back, left several voicemails! The employee at the location was late, didn't know what to do and gave us wrong information! Truck wasn't cleaned when we picked it up! Very disappointed!!!

Joerg K. 
Évaluation :
4

The van was quite dirty including both the cab and cargo area, I had submitted a photo of the cab as there was grass/straw everywhere and a very obnoxious odor. Unfortunately according to my bill, I will be paying an additional 25 $cleaning charge to clean somebody else's mess

Christopher W. 
Évaluation :
1

Not screw your clients out of money for crap that they never damaged. For the one rental that I already have in place for this weekend I will be sure to video the entire vehicles surface to document the condition so your company doesn't screw me again!!!!!

Reggie S. 
Évaluation :
1

Take their license to operate away. They had no idea what they were doing at check in or check out. Every uhaul I have ever used took debit card or cash. I was told that I had to pay by credit card for the cargo van which I had booked a month ago and was not told this at booking. I had to take a 20ft truck at 10 $more for them to accept my debit card how does that make any sense. When I returned I had used less Kim's and I had to argue for 10 minutes to get My money back and get a receipt. Disgusting business practices and a crook.will never use this location again and will tell everyone I know not to use them. I may even never use uhaul again at any location.

Jonathan Q. 
Évaluation :
1

WORST EXPERIENCE EVER!!!!!! And horrible customer relations! I will never be going back again u haul has lost my Business and I will never recommend them to anybody else pre-check-in was a joke at this location I did exactly what they told me to go up to the side of the counter show the screen to the person he gives my keys yeah I know he told me to get back in line the customer yelled at me I and then I still had to wait in line for over an hour to be served and there was only two people in front of me Guy at the counter it was second day he had no idea what he was doing constantly constantly was folding the manager John on what to do manager John defended him said he threw them in the fire and if he threw me into the fire like that I'd be in the same position first right they're saying that to the customer isn't saying the customer is always right you do everything to make the customer happy oh I am not happy far from it I would never ever tell a customer that if I threw you into the far you'd be an exact same position first off you don't leave someone who is only on their second day alone you make sure that person knows how to do their job and they are confident before you leave them to run the place ridiculous unprofessional and out of all of it all I got was a I'm sorry if you were in the same position as I was you would be doing the same thing A good manager would've apologize profusely would've said They were in the wrong I should not have left him on the second day by himself would've comped My rental which they charge me way too much for to in my opinion considering I was supposed to pick my truck up at 9 and I did not receive my keys till 10 after 10 and I returned it early because it's screwed up my whole move so I had to call an emergency back up screw everybody else's day up as I had movers waiting at my house for that truck I will never return to this location and I will tell every person I know never to go to that location ever again

Kathryn S. 
Non reviews have been submitted for this location.

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