Customer Reviews for Cold Shot Sherwood Park
(Concessionnaire U-Haul dans le voisinage)

113 évaluations

50 Pembina Rd   Sherwood Park, AB T8H2G9

(587) 745-0367

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 2h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 12/25/2021 - 12/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(587) 745-0367

50 Pembina Rd
Sherwood Park, AB T8H2G9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 2h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 12/25/2021 - 12/26/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robb S. 
Évaluation :
1

Inform the customer if they're not getting all the equipment that they requested for!!! Whoever was the representative on Saturday November 20th did not tell me I was not getting a dolly. I had assumed it was already in the uhaul. Left and saw that it wasn't included. Went back for the dolly to only be told there and then that I'm not getting a dolly!! That's not proper customer service. I reached out to the email from my receipt about any questions and concerns and they disregarded that part of my email. Never had I been so disappointed in uhaul.

Jewell Cleo G. 
Évaluation :
1

The unit was covered with ice and snow from the snowfall two days prior the attendant handed me the keys told me to warm it up in the ice would melt there was no brush or scraper he said they don't supply them an hour after I got the unit I slipped on the sideboard running board and broke three ribs I've talk to my attorney the very least you can do is waive my fee not appropriate sending people with unsafe trucks Trent right

Trent W. 
Évaluation :
1

Cab smelled like old sweat and there are papers and food pieces from previous renters. I was quoted one price then charged over 150 $more than I agreed to. Nothing but theives. Maybe train your people better.

Wendel A. 
Évaluation :
5

Maintaining a full tank vehicle would be more fair to us renters as it is easier to estimate the refill level of the unit before it is returned. The unit I rented was 3/4 full and I ended up filling it up more than I was supposed to, leaving me feeling short-changed.

Romulo Jr O. 
Évaluation :
5

The young fellow I could tell was super busy and had a lot on his plate that day but he handled me and my business with total excellence. Your company is fortunate to have such a focused young man on your team.

Ivan E. 
Évaluation :
3

interior was basically clean but the windshield was dirty and there was no fluid in the resovoir

Stanley O. 
Évaluation :
5

the customer service executive was really helpful

Jeffrey G. 
Évaluation :
3

The Rental Van should be provided full of gas. It is very inconvenient to immediately need to fill the tank and also have to play the game of trying to return it with the same amount of gas. I mistakenly over filled 100 $too much, will like rent from budget in the future.

Glenn B. 
Évaluation :
5

I was very impressed with Nish! Excellent customer service!

Bradley R. 
Évaluation :
5

No improvements needed. Every thing was professional

Con W. 
Évaluation :
4

I'll follow up if my concern can not be addressed this way. I made my booking well ina dvance for a 26 ' Truck to be picked up at 11620A 120 St in Edmonton. The morning of the rental I was contacted and informed I'd have to pick up/return my truck at 50 Pembina Rd in Sherwood Park. Those locations are 17 km apart. I should not be charged the additional 34 km I had to drive to pick up and drop off the truck. I'd like a refund. 1,59 $ x 34=54 $

Tim S. 
Évaluation :
3

The young man who checked me in for my rental was very helpful and pleasant. The rental location is hard to find as it is inside another business with no signage for the rental location on the exterior of the building. Overall it was a good rental experience. Merci.

Lori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

See the other comment box.

DONALD V. 
Évaluation :
3

Lucky for the next customer i came back early so that they could use the dolly that I brought back also the unfortunate ability to not bring the truck back early and get a discount is fleetly disappointing

James L. 
Évaluation :
5

Your signage . Could not find the office as there is nothing to say it's the u haul office . Also hours could be longer but you help that by having a keys drop off place

Caroline E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
3

It's a truck stop. Nothing fancy. But the truck was clean and ran perfectly. Lots of room and they included 2 dollies that I didn't expect or pay for. Came in handy. Overall it was good.

Ryan S. 
Évaluation :
1

When I went to pick up, the van I reserved wasn't available

Johnathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon L. 
Évaluation :
4

The address(directions) is wrong on goggle maps. Tell you to turn the wrong way. More day deals would be nice on all vehicles

Jamie O. 
Évaluation :
1

Do not bring the truck back without putting some gas in. My distance travelled was about 65 km and the uhaul company charged a 30 $fee on top of 117 $for gas. This is blatant robbery. The 40 $cost per day for the truck was fine but the gas charge on top of the 0,79 $/km is awful. I will not use uhaul again

Susan S. 
Évaluation :
4

Smooth rental

David B. 
Évaluation :
5

Great Customer Service 100 %

SEANS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yosief H. 
Évaluation :
3

When I dropped off the vehicle, I was told I could have done a one-way trip. I picked it up and dropped it off in Sherwood Park as a vehicle was not available in Fort Sask when I ordered it. I moved within Fort Sask and would have been nice to know I could have dropped it off at the UHaul in Fort Sask rather than driving it back to Sherwood Park. I feel the agent should have caught that being I was looking for a truck in Fort Sask in the first place.

Patricia Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jody T. 
Évaluation :
1

Attempted mobile pick up. Wasn't working got no support and took 2,5 hours of our time and paid movers time! i will never ever recommend Thai place ever!!!

Jason C. 
Évaluation :
5

Have the paper work in order and match what was ordered

Loralie N. 
Évaluation :
2

Wash the truck. The windshield was covered with dead bugs. There was only a quarter tank of gas. Why wasn't it full when I picked it up?

Daniel R. 
Évaluation :
5

Rented a 26 foot truck.. it was like new. Easy to drive and load. Pulling the ramp and door closed were effortless. Staff are great! The cost was hundreds less that what I was quoted at PODS. This is definitely the way to go.. HIGHLY RECOMMEND!!

Kevin D. 
Évaluation :
1

I originally was going to pay with debit and was told it would be an additional 55 $if I did. Like wtf!! Then I was charge additional mileage even though I was under the original amount I estimated. The attendant was rude and tried to argue with me about the pick up location being open at a certain time. Tried to explain he needs to go to their website to see what I mean. He refused and continued argueing for another 10 minutes. Complete bullshit

Cheryl W. 
Évaluation :
1

This location is hard to find unless you was familiar with the truck stop. The driver's side window crank was missing the knob which made opening and closing the window very challenging. The clerk in the shop seemed as though we were bothering him by arriving for our rental - gave us no assistance in finding the vehicle - told it was parked on the far side of the building "over there" (along with the rest of the trucks - we had to go vehicle by vehicle finding and checking the ID numbers. We traveled a total of 18 km ad put 10 $(roughly 7,83Litres) of gas in the car and he charged us another 13 $for a "fuel discrepancy". When I questioned this he argued said it couldn't be helped - wasn't his problem. By you own website's charts we would need to have replaced a mximum of 2 possibly 3 litres of fuel for the distance traveled - the clerk had no interest in fixing this, or allowing us to check the fuel gauge again - said it was done and that was that. I will be calling the 1-800 number today as well to complain. This was a completely awful experience, 100 %.

Lisa G. 
Évaluation :
3

Check in was difficult. Cleaned out vehicle completely and still got charged 25 $.

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Let this location allow proper signage outside their property. The service was friendly and fast, so my rating has more to do with visibility than service. Our experience was great!😊

Shannon R. 
Évaluation :
3

I had two different experiences, first experience picking up uhaul was perfect, clerk was friendly, and provided great service, however he spelt my name wrong despite having my ID card. This did not effect my experience. My experience returning the uhaul was a complete opposite experience, the clerk (different from pick up) was friendly but when he checked the truck he claimed I had left 1/8 of a tank and there was 1/4 tank left, for this he wanted to charge me almost 100 $so I filled up to almost a half tank. To save the money I would've been charged.

Brandy K. 
Évaluation :
1

Stop charging extra for gas when it was filled up more than when we got it, I took pictures of pick up and drop off, called to talk to someone and no answer, left a message to call me back, and surprise, no one did! Will never use u haul again, what a scam and rip off, hope the 23 $extra dollars was worth losing a customer over, plus I will tell everyone I know never to use u haul!!

Sean R. 
Évaluation :
4

We couldn't figure out how to get there or where it was. Please notify clients in your confirmation email where the location is! Otherwise, everything was great and the staff was great and very friendly! Cheers!!

Ksenia K. 
Évaluation :
1

Wrong hours for location had to do online check in

Michael M. 
Évaluation :
5

You moved me, I'll never forget. That big ass of a truck hauled my heart away. It was an unforgettable gangbang. A bit stuffy, two 400 pound hookers steamed it up, but I was very responsible and re-inflated your tires. I'm recommending to all my friends.

DEREK P. 
Évaluation :
3

Dropped vehicle off unattended. No signage to indicate where to deposit the keys. Guessed the gas station 500m from where we parked the vehicle. Thankfully we were correct.

Kimberley L. 
Évaluation :
5

This was definitely the best location I have ever used for renting a uhaul truckl.No hassle,and Great staff.(Thank you) Edmonton locations should take notes from this location. I will always use this Sherwood park location and I will highly recommend it. Merci.

Janice K. 
Évaluation :
5

Great location, staff was helpful, Negative experience overall with u haul. Accidentally locked keys in the car and it was a “your problem” situation where I was required to call a tow truck. Mistakes happen, the hands off approach of “we only provide the vehicle” is disappointing from a customer standpoint.

Conrad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAIZAN J. 
Évaluation :
3

More selection of rentals Better store hours 9 - 2:30 isn't acceptable

Daniel C. 
Évaluation :
2

The online check in still required me to inside and get the key. Waiting until the customer before me finished up.

Rob G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

The vehicle worked very well and met our needs for moving our supplies. Staff were very helpful.

Mark P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Murray C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

The gentleman that helped was really great. He was very attentive and explained the contract and detail. Well done!

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eslam Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Double charged on receipt. Called customer service to rectify. Waited 15 mins to get customer service only to be put on hold again for another 14 mins. Customer service is lousy.

Wayne F. 
Évaluation :
3

Your online booking system should let people know that approval when checking in can take a while, mine took half an hour. I wasn't pressed for time but the next person might not account for a 30 minute wait. Your app is useless for online checking in and rentals as there is no way to log in (iOS). The overall UX using your online services is not exactly intuitive. A few times when booking the rental it states that calculations are done on miles, then the web form asks for kilometres. The cold shot Sherwood park location should have more detailed instruction for access, it's not an easy place to find. Just mention that the office is in the flying j, and the vehicles are located in the parking lot west of the flying j/Denny's.

Tanner W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAKEZHA G. 
Évaluation :
4

The customer service at this location was great. I HATED the mobile pick up for the vehicle. Will NEVER use it again

Kendra S. 
Évaluation :
3

The staff were very kind. The Truck windshield was covered in bugs and the vehicle had not been swept out. The day we had booked the vehicle we could not get the keys because the app was not working and therefore we did not get the combination for the lock. Customer service did not pick up when we needed help and waited over an hour. We had to move the following evening which was not planned. When speaking with the representative on the phone on the 31st and explaining what had happened, I was told a 50 $credit would be put on my credit card. The credit has not been given. Once again, the gentleman were very kind and helpful at the location. The problem was with the after hours system and the customer service line.

Jana H. 
Évaluation :
4

The gentleman who was helping me was friendly and helpful.

John B. 
Évaluation :
5

representative working on that was really helpful and friendly

Melvin S. 
Évaluation :
4

The drop off after hours process is very arduous. I would consider streamlining it. Also , the u haul worker did not come out and look at the truck condition . The agreement marked 1/2 tank , however it was at 3/8z

Joshua R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian M. 
Évaluation :
3

The check out counter was difficult to find. The person who served us was very nice and helpful.

James M. 
Évaluation :
2

The representative at the U-Haul rental was amazing, but the technology was a nightmare. Took 30 minutes to check out because the website kept going down. A huge international company and can't even keep your technology up and running? Would give 0 stars to the company and 5 stars the rep working yesterday morning for not quitting on the spot.

Colin B. 
Évaluation :
2

This was a truly horrible customer service experience. I will never patronize U-Haul again. I followed the steps online to register. I arrived at 9 AM to pick up the vehicle. I was met by a clerk that indicated that the server was down. He told me to call a number on a piece of paper stuck to the wall. When I call that number the individual on the other end indicated that there was nothing that she could do for me either. She proceeded to call the clerk in front of me while placing me on hold. It was only after waiting for 30 minutes that clerk then indicated the server was back up. I then attempted to go through the check in procedure and got to the stage where I was told what vehicle number I was getting. I then informed the clerk who said that none of my information had been passed through I then had to enter my information three more times before it was successful. The clerk then gave me the keys and I was able to obtain the rental. From the time of my appointment to the time that I drove away was almost an hour. Nothing in the contract was reviewed with me. It was only by happenstance that I discovered that I needed to take pictures of the vehicle on its return to avoid a 20 $service fee for simply returning the vehicle. Had I not seen this on the contract I would've been quite upset to assessed this charge. The vehicle it's self contained the contract of a previous customer indicating to me that it has not been cleaned. This was my first and last customer experience with U-Haul. I will be sourcing competitors for my future needs.

John S. 
Évaluation :
5

The guy working at this location on Friday july 16 was very kind and did an excellent job

Charlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaan Z. 
Évaluation :
5

Thank you!!

Sandi H. 
Évaluation :
4

The location itself is fine, but everything on the website beyond checking availability was pretty hostile. There were far far too many clicks required to actually get a reservation, and there's no excuse for not being able to upload an already taken photo at check out.

Andrew G. 
Évaluation :
4

Goals service. Thank you.

DON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Very good explanations Wednesday morning. Good overall check up of van. Thanks a lot.

Christian L. 
Évaluation :
3

Allow verification before pick up. It's not a big deal but I had to stand in the parking lot for 25 minutes waiting for license verification. It would be nice to do that part at the time of reservation just to avoid being delayed. The lock on the lockbox inside was very sticky and I had a slight panic about not being to open it. I eventually got it open but I think the lock needs replacing. Otherwise, very easy to pick and drop off with the phone check in. Truck was there and clean. Nice to offer a pickup and drop off location in Sherwood park.

Robyn M. 
Évaluation :
5

It was a bit unclear where to go when we first arrived but the service rep was friendly and helpful.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luigi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz R. 
Évaluation :
1

The location I was suppose to drop the truck off at (9440 27ave) was having construction done to the road leading into this business and the road was completely shut down. There was no way of dropping the vehicle off there. I tried calling, no answer and voice mailbox was full. Tried calling the Sherwood park location (my pickup location), also no answer and voice mailbox was full. I had no choice but to bring it back to the Sherwood park location and put the keys in the drop box. The next morning I made sure to call upon opening to let the gentleman know what happened. He wanted me to come back and take the vehicle for him which is completely ridiculous. Then he charged me an extra fee and for the extra 20km I needed to take the vehicle back to Sherwood park. If your locations have zero access do you really expect us to leave the vehicle on a random street when we are unable to leave a voice message. Unimpressed and this will be my last time using U-Haul. I was told the customer service center would be contacting me which I'm still waiting to hear from.

Cody G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan L. 
Évaluation :
5

Friendly staff. No waiting. No issues.

Alberto Z. 
Évaluation :
1

Rental staff opened up the office late. Charged me vehicle coverage without asking and billed me for it. Systems not working had to make multiple calls to headoffice. Please obtain a new Franchisee

Rob P. 
Évaluation :
2

This location was very difficult to find. The address given on Google maps was incorrect, adding to the confusion.

Mark V. 
Évaluation :
1

The location was hard to find, as there was no external signs visible from the road, it ended up being a small room/office inside a gas station. I then waited in a line for 40 minutes to return the vehicle. When it was my turn the agent told me it would be checked in later because I paid with a credit card. So he finally checked the vehicle in at 1030 and charged me for an extra day -40 $, an extra 15 $for coverage on the extra day, and he also charged me 25 $for 4 liters of gas. This agent straight up ripped me off for 84 $. He may have checked the vehicle in late, but I returned the vehicle with more fuel in the tank than when I received it. No normal person is going to put 4 liters of gas into a tank that takes well over 100 liters. This guy ripped me off because I paid with a credit card when I picked it up. I am thinking about reporting him to the BBB.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennafer M. 
Évaluation :
1

They changed our pick up location, because some one else did not drop it off at the right location, they gave us a out of the way drop off location ,which put more kilometers on the truck, not to mention the inconvenience of having trouble getting the code to get the key from the lock box. The voice mail of this Information was missed,due to a very busy schedule . And having trouble with our uhaul app. This was not a pleasant experience by any means, as well the truck has problems sounds like the transmission is going on it, wasn't a good truck. All the way around this experience did not make our already stressful situation any better. Will be looking at other trucking companies.

Robert R. 
Évaluation :
1

There was no damage to this vehicle. So i would expect this cost to be taken off my credit card or i will be calling a lawyer

Victor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

the check in process on this day was very slow due to the server being down. was also not able to check out my vehicle online (after hours) upon return. the music playing in the common area was too loud, with a speaker directly above the line up.

Audrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Floyd O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn T. 
Non les évaluations ont été soumises pour cet établissement.

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